Dell P90F Service Manual
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Dell P90F Service Manual

Dell P90F Service Manual

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Inspiron 3501
Service Manual
Regulatory Model: P90F
Regulatory Type: P90F002/P90F005/P90F006
August 2021
Rev. A04

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Summary of Contents for Dell P90F

  • Page 1 Inspiron 3501 Service Manual Regulatory Model: P90F Regulatory Type: P90F002/P90F005/P90F006 August 2021 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Transporting sensitive components..........................8 After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................
  • Page 4 Installing the heat sink (integrated graphics).......................36 Heat sink (discrete graphics)............................37 Removing the heat sink (discrete graphics)......................37 Installing the heat sink (discrete graphics)......................38 Fan......................................39 Removing the fan................................ 39 Installing the fan................................39 Power button with optional fingerprint reader......................40 Removing the power-button with optional fingerprint reader.................
  • Page 5 Updating the BIOS from the F12 One-Time boot menu..................98 Chapter 5: Troubleshooting....................... 100 Handling swollen Lithium-ion batteries........................100 Locate the Service Tag or Express Service Code of your Dell computer ..........100 System-diagnostic lights..............................101 SupportAssist | On-board Diagnostics........................102 Recovering the operating system..........................102 Backup media and recovery options...........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 (use for M1.6, M2 screw types) ●...

  • Page 10: Major Components Of Inspiron 3501

    Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Heat sink (discrete System board M2x3 graphics) M2x5.2 (captive screw) Display hinges Palm-rest and keyboard M2.5x6 assembly I/O board Palm-rest and keyboard M2x4 assembly Power button Palm-rest and keyboard M2x3 assembly M.2 thermal shield...
  • Page 11 1. Base cover 2. Battery 3. Power-adapter port 4. Wireless card 5. M.2 2280 solid-state drive, if installed 6. M.2 2230 solid-state drive, if installed 7. System board 8. Memory module 9. Speakers 10. Palm-rest and keyboard assembly 11. Touchpad 12.

  • Page 12: Base Cover

    17. Heat sink 18. Fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps 1. Remove the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2.5x2.5+5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4.
  • Page 15 Removing and installing components...

  • Page 16: Solid-State Drive

    Steps 1. Connect the battery cable to the connector on the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the two captive screws (M2.5x2.5+5) that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 17: Installing The M.2 2230 Solid-State Drive

    ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly. 2.

  • Page 18: Removing The M.2 2280 Solid-State Drive

    Steps 1. Place the M.2 2230 solid-state drive on the M.2 thermal shield. 2. Align the screw hole on the M.2 2230 solid-state drive to the screw mount on the M.2 thermal shield. 3. Replace the screw (M2x2) that secures the M.2 2230 solid-state drive to the M.2 thermal shield. 4.

  • Page 19: Installing The M.2 2280 Solid-State Drive

    ● M.2 2280 solid-state drive The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly. 2.

  • Page 20: Memory Module

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Place the M.2 thermal shield on the M.2 2280 solid-state drive. 4.

  • Page 21: Installing The Memory Module

    Steps 1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Lift at an angle and remove the memory module from its slot on the system board. 3.

  • Page 22: Wireless Card

    Steps 1. Align the slot on the memory module with the notch on the memory module slot on the system board. 2. Slide the memory module into the slot on the system board. 3. Press down on the memory module to snap it into place. 4.

  • Page 23: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the M.2 card slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 24 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 25: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 26: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board, if applicable. 2. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Slide and lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 27: Hard Drive

    Steps 1. Slide the notch on the battery under the tab on the palm-rest and keyboard assembly and place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 28: Installing The Hard Drive

    Steps 1. Disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable from the palm-rest and keyboard assembly. 4.
  • Page 29 Steps 1. Place and slide the hard drive into the hard-drive bracket. 2. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 3. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 4.

  • Page 30: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.

  • Page 31: Installing The I/O Board

    Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 32: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the board. About this task The following images indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 33: Speakers

    Steps 1. Place the coin-cell battery into the coin-cell battery holder on the I/O board with the plus sign facing up. 2. Press down on the coin-cell battery to lock it in place in the coin-cell battery holder. 3. Turn the I/O board over. Next steps 1.

  • Page 34: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Lift the speakers along with its cable off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 35: Heat Sink (Integrated Graphics)

    Steps 1. Using the alignment posts, place the speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 36: Installing The Heat Sink (Integrated Graphics)

    Steps 1. In reverse sequential order (4>3>2>1) loosen the four screws (M2x5.2) that secure the heat sink to the system board. 2. Lift the heat sink from the system board. Installing the heat sink (integrated graphics) Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that...

  • Page 37: Heat Sink (Discrete Graphics)

    Heat sink (discrete graphics) Removing the heat sink (discrete graphics) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 38: Installing The Heat Sink (Discrete Graphics)

    Installing the heat sink (discrete graphics) Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 39: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 40: Power Button With Optional Fingerprint Reader

    Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 41: Installing The Power-Button With Optional Fingerprint Reader

    Steps 1. Remove the two screws (M2x3) that secure the power-button with optional fingerprint reader to the palm-rest and keyboard assembly. 2. Open the latch and disconnect the power-button cable from the fingerprint-reader board, if applicable. NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader. 3.

  • Page 42: Fingerprint-Reader Board

    Steps 1. Using the alignment posts, place the power-button into its slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the power-button to the palm-rest and keyboard assembly. 3. Connect the power-button cable to the fingerprint-reader board and close the latch, if applicable. NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader.

  • Page 43: Installing The Fingerprint-Reader Board

    The following images indicate the location of the fingerprint-reader board and provides a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the power-button cable from the fingerprint-reader board. 2. Open the latch and disconnect the fingerprint-reader board cable from the fingerprint-reader board. 3.

  • Page 44: Display Assembly

    Steps 1. Place and slide the fingerprint-reader board under the securing clip on the palm-rest and keyboard assembly. 2. Connect the fingerprint-reader board cable to the fingerprint-reader board and close the latch. 3. Connect the power-button cable to the fingerprint-reader board and close the latch. Next steps 1.
  • Page 45 Removing and installing components...

  • Page 46: Installing The Display Assembly

    Steps 1. Disconnect the display cable from the system board. 2. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 3. Open the display and place the computer with the lid open at the edge of a stable elevation with the display hanging downwards.

  • Page 47: Display Bezel

    Steps 1. Place the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 3. Replace the 6 screws (M2.5x6) that secure the display hinges to the palm-rest and keyboard assembly. 4.

  • Page 48: Installing The Display Bezel

    Steps 1. Using a plastic scribe, pry the display bezel from the outer edge to separate it from the display assembly. 2. Lift the display bezel from the display assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display bezel and provides a visual representation of the installation procedure.

  • Page 49: Display Panel

    Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Place the display bezel on the display assembly. 3. Align the tabs on the display bezel to the slots on the display assembly. 4. Press down on the display bezel and snap the display bezel in place. Next steps 1.
  • Page 50 5. Remove the display bezel. About this task The following images indicate the location of the display panel and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 51: Installing The Display Panel

    Steps 1. Remove the six screws (M2.5x2.5) that secure the display panel to the display assembly. 2. Remove the two screws (M2x2.5) that secure the display panel to the display assembly. 3. Lift and rotate the display panel forward. NOTE: Ensure that the display panel has a smooth and clean surface to rest on to prevent damage.
  • Page 52 Removing and installing components...

  • Page 53: Camera

    Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Connect the display cable to the connector on the diplay panel and close the latch. 3. Adhere the tape that secures the display-cable connector latch to the display panel. 4.

  • Page 54: Installing The Camera

    About this task The following images indicate the location of the camera and provides a visual representation of the removal procedure. Steps 1. Using the pull tab, disconnect the camera cable from the camera. 2. Using a plastic scribe, pry the camera from the display assembly. 3.

  • Page 55: Touchpad

    Steps 1. Adhere the camera in its slot on the display assembly. 2. Connect the camera cable to the camera. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the wireless card.

  • Page 56: Installing The Touchpad

    Steps 1. Open the latch and disconnect the the touchpad cable from the touchpad. 2. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Lift the touchpad bracket off the touchpad. 4. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 5.

  • Page 57: System Board

    Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad to the screw holes on the palm-rest and keyboard assembly. 3. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. 4.
  • Page 58 NOTE: This step is for the system board that supports the 10 Generation Intel Core i3 processor. 8. Remove the heat sink (discrete graphics). NOTE: This step is only applicable for the system board that ships with the following processors: ●...
  • Page 59 1. Power-adapter port cable 2. Speaker cable 3. Keyboard cable 4. Keyboard-backlight cable 5. Touchpad cable 6. Battery cable 7. Hard-drive cable 8. I/O-board cable 9. Fingerprint-reader cable 10. Power-button cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. NOTE: This system board supports the 10 Generation Intel Core i3 processor.
  • Page 60 NOTE: This system board supports the following processors: ● Intel Celeron ● Intel Pentium Gold ● 11 Generation Intel Core i3/i5/i7 Removing and installing components...
  • Page 61 Steps 1. Disconnect the power-adapter port cable from the system board. 2. Disconnect the fan cable from the system board. 3. Open the latch and disconnect the fingerprint-reader cable from the system board, if applicable. 4. Open the latch and disconnect the I/O-board cable from the system board. 5.

  • Page 62: Installing The System Board (Realtek Audio Controller)

    11. Lift the system board off the palm-rest and keyboard assembly. Installing the system board (Realtek audio controller) Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure only applies if you're installing a system board with a Realtek ALC3204 audio controller into your computer.
  • Page 63 1. Power-adapter port cable 2. Speaker cable 3. Keyboard cable 4. Keyboard-backlight cable 5. Touchpad cable 6. Battery cable 7. Hard-drive cable 8. I/O-board cable 9. Fingerprint-reader cable 10. Power-button cable The following images indicate the location of the system board and provides a visual representation of the installation procedure. NOTE: This system board supports the 10 Generation Intel Core i3 processor.
  • Page 64 NOTE: This system board supports the following processors: ● Intel Celeron ● Intel Pentium Gold ● 11 Generation Intel Core i3/i5/i7 Removing and installing components...
  • Page 65 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw hole on the system board to the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x4) that secures the system board to the palm-rest and keyboard assembly. 4.

  • Page 66: Removing The System Board (Cirrus Logic Audio Controller)

    11. Connect the fan cable to the system board. 12. Connect the power-adapter port cable to the system board. Next steps 1. Install the display assembly. 2. Install the wireless card. 3. Install the heat sink (integrated graphics). NOTE: This step is for the system board that supports the 10 Generation Intel Core i3 processor.
  • Page 67 NOTE: This system board supports the following processors: ● Intel Celeron ● Intel Pentium Gold ● 11 Generation Intel Core i3/i5/i7 Removing and installing components...
  • Page 68 1. Power-adapter port cable 2. Speaker cable 3. Keyboard cable 4. Keyboard-backlight cable 5. Touchpad cable 6. Battery cable 7. Hard-drive cable 8. I/O-board cable 9. Fingerprint-reader cable 10. Power-button cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. NOTE: This system board supports the 10 Generation Intel Core i3 processor.
  • Page 69 NOTE: This system board supports the following processors: ● Intel Celeron ● Intel Pentium Gold ● 11 Generation Intel Core i3/i5/i7 Removing and installing components...
  • Page 70 Steps 1. Disconnect the power-adapter port cable from the system board. 2. Disconnect the fan cable from the system board. 3. Open the latch and disconnect the fingerprint-reader cable from the system board, if applicable. 4. Open the latch and disconnect the I/O-board cable from the system board. 5.

  • Page 71: Installing The System Board (Cirrus Logic Audio Controller)

    8. Open the latch and disconnect the keyboard cable from the system board. 9. Disconnect the speaker cable from the system board. 10. Peel and lift the Mylar off the system-board screw that secures the system board to the palm-rest and keyboard assembly. 11.
  • Page 72 1. Power-adapter port connector 2. Speaker connector 3. Keyboard connector 4. Keyboard-backlight connector 5. Touchpad connector 6. Battery connector 7. Hard-drive connector 8. I/O-board connector 9. Fingerprint-reader connector 10. Power-button connector The following images indicate the location of the system board and provides a visual representation of the installation procedure. NOTE: This system board supports the 10 Generation Intel Core i3 processor.
  • Page 73 NOTE: This system board supports the following processors: ● Intel Celeron ● Intel Pentium Gold ● 11 Generation Intel Core i3/i5/i7 Removing and installing components...
  • Page 74 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 75: Power-Adapter Port

    8. Connect the touchpad cable to the connector on the system board and close the latch. 9. Connect the hard-drive cable to the connector on the system board and close the latch, if applicable. 10. Connect the I/O-board cable to the connector on the system board and close the latch. 11.

  • Page 76: Installing The Power-Adapter Port

    Steps Lift the power-adapter port from its slot on the palm-rest and keyboard assembly. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the power-adapter port and provides a visual representation of the installation procedure.

  • Page 77: Palm-Rest And Keyboard Assembly

    Steps Place the power-adapter port into its slot on the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the display assembly. 3. Install the wireless card. 4. Install the fan. 5. Install the M.2 2230 solid-state drive, if applicable.
  • Page 78 11. Remove the speakers. 12. Remove the board. 13. Remove the power-button with optional fingerprint reader. 14. Remove the system board. NOTE: The system board can be removed along with the heat sink. 15. Remove the power-adapter port. About this task The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the removal procedure.

  • Page 79: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 80 For computers shipped with a Cirrus Logic CS8409 audio controller Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the power-adapter port.
  • Page 81 5. Install the speakers. 6. Install the touchpad. 7. Install the fingerprint-reader board. 8. Install the display assembly. 9. Install the wireless card. 10. Install the fan. 11. Install the hard drive. 12. Install the M.2 2230 solid-state drive, if applicable. 13.

  • Page 82: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 83: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 84: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 85 Table 4. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Intel Hyper-Threading capable.
  • Page 86 Table 6. System setup options—System Configuration menu (continued) System Configuration Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: OFF. SATA Operation Configures operating mode of the integrated SATA hard drive controller. Default: RAID. SATA is configured to support RAID (Intel Rapid Restore Technology).
  • Page 87 Table 6. System setup options—System Configuration menu (continued) System Configuration Default: 10 seconds. Touchscreen Enables or disables the touchscreen for the operating system. NOTE: Touchscreen will always work in the BIOS setup irrespective of this setting. Default: ON. Table 7. System setup options—Video menu Video LCD Brightness Brightness on battery power...
  • Page 88 Table 8. System setup options—Security menu (continued) Security NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Table 9. System setup options—Passwords Passwords Enable Strong Password Enables or disables strong passwords. Default: OFF. Password Configuration Control the minimum and maximum number of characters that are allowed for Admin and System passwords.
  • Page 89 Table 12. System setup options—Performance menu (continued) Performance Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON. Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the Intel TurboBoost driver increases the performance of the CPU or graphics processor.
  • Page 90 Table 14. System setup options—Wireless menu Wireless Wireless Device Enable Enables or disables internal WLAN/Bluetooth devices. WLAN Default: ON. Bluetooth Default: ON. Table 15. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON.
  • Page 91 SupportAssist Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Threshold Console and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 92: System Setup Options (11 Th Generation Intel Processors)

    System setup options (11 generation Intel processors) NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 20. System setup options—System information menu Overview BIOS Version Displays the BIOS version number.
  • Page 93 Table 20. System setup options—System information menu (continued) Overview DIMM A Size Displays the memory configuration of DIMM A. DIMM B Size Displays the memory configuration of DIMM B. DEVICES Panel Type Displays the Panel Type of the computer. Video Controller Displays the integrate graphics information of the computer.
  • Page 94 Table 21. System setup options—Boot Configuration menu (continued) Boot Configuration By default, Save to File is selected. Table 22. System setup options—Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately.
  • Page 95 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.

  • Page 96: System And Setup Password

    Table 29. System setup options—System Logs menu System Logs BIOS Event Log Clear Bios Event Log Select keep or clear BIOS events. Default: Keep Thermal Event Log Clear Thermal Event Log Select keep or clear Thermal events. Default: Keep Power Event Log Clear POWER Event Log Select keep or clear Power events.

  • Page 97: Deleting Or Changing An Existing System Or Admin Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 98: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 99 CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your computer. Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2.

  • Page 100: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 101: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 31. Diagnostic-light codes...

  • Page 102: Supportassist | On-Board Diagnostics

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 103: Wifi Power Cycle

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 104: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 32. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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