HP EliteBook Folio 1020 G1 Service Manual
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HP EliteBook Folio 1020 G1 Service Manual

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HP EliteBook Folio 1020 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook Folio 1020 G1

  • Page 1 HP EliteBook Folio 1020 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 This computer may require upgraded and/ or change without notice. The only warranties for separately purchased hardware and/or a DVD HP products and services are set forth in the drive to install the Windows 7 software and express warranty statements accompanying take full advantage of Windows 7 functionality.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader ..................8 Keys ..............................9 Left ..................................10 Right ..................................11 Bottom .................................
  • Page 6 System board ............................ 60 Power button ............................. 62 Speaker assembly ..........................64 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ....... 65 Using Computer Setup ............................65 Starting Computer Setup ........................65 Navigating and selecting in Computer Setup ................... 65 Restoring factory settings in Computer Setup .................
  • Page 7 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................ 76 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........77 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux ........... 78 Starting Setup Utility ............................78 Using Setup Utility ...............................
  • Page 8 11 Backup and recovery in Windows 7 ......................88 Creating recovery media and backups ........................ 88 Guidelines ............................88 Creating recovery media with HP Recovery Disc Creator ..............88 Creating recovery media ....................89 Backing up your information ......................89 Performing a system recovery ..........................

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook Folio 1020 G1 Notebook PC Processors Intel® Core® M processors: ● 5Y71, 1.2-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 4.5W ● 5Y51, 1.1-GHz (max turbo frequency 2.6-GHz), 4-MB L3 Cache, 4.5W...
  • Page 10 Taps enabled by default ForcePad supports 2-way scroll Glass with chemical etched surface Power requirements AC adapters: 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m)(only available with 45-W 2-prong adapter...
  • Page 11 Category Description 3-wire plug with ground pin (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.8 m) Battery: Supports a 4-cell, 36-Whr, 2.4 Ahr long life polymer battery Security Security lock Fingerprint reader Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Full volume encryption Preboot authentication (password) Operating system...
  • Page 12 Category Description ● Windows 7 Professional 32 Certified: ● Microsoft WHQL Web-only support: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Enterprise 64-bit ●...

  • Page 13: External Component Identification

    Windows 8: For information on using the webcam, access HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app. Windows 7: For information on using the webcam, select Start > All Programs >...

  • Page 14: Top

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. ● TouchPad light Amber: The TouchPad is off. ●...

  • Page 16: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Component Description Speaker grill Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key.

  • Page 18: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device.

  • Page 19: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and Support >...

  • Page 20: Bottom

    Bottom Component Description Docking device receptors (2) Connects an optional docking device. Chapter 2 External component identification...

  • Page 21: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Service tag and PCID label...

  • Page 22: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 24 Item Component Spare part number Display assembly, touch screen 790047-001 NOTE: Non-touch display assemblies are spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents, non-touch models on page Touch displays are only spared as full hinge-ups. Individual components are not spared for touch screen displays.
  • Page 25 Item Component Spare part number For use in models with Windows 8 Professional: ● Equipped with Intel Core M-5Y51 processor 790064-601 ● Equipped with Intel Core M-5Y71 processor 790065-601 (11) Battery (4-cell, 36-Wh, 2.4-Ah, Li ion): 760605-005 (12) NFC module 790069-001 NFC Cable Kit (not illustrated) 804213-001...

  • Page 26: Display Assembly Subcomponents, Non-Touch Models

    Display assembly subcomponents, non-touch models Item Component Spare part number Display hinge cover 790045-001 Webcam module 790068-001 Display bezel 790046-001 Display Hinge Kit 801211-001 Display panel (raw), 31.75-cm (12.5-in): QHD display 790070-001 FHD display 790071-001 Display Cable Kit, includes: 801213-001 (6a) Webcam cable (6b)

  • Page 27: Bracket Kit

    Bracket Kit Item Component Spare part number Bracket Kit 800582-001 Fingerprint reader bracket Left display (QHD) bracket right display (QHD) bracket/clip Top cable clip (left and right; not illustrated) Mass storage devices Description Spare part number Solid-State Drive 512-GB 790057-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC...

  • Page 28: Miscellaneous Parts

    65-W HP Smart AC adapter, 4.5 mm, EM 714657-001 65-W HP Smart AC travel adapter 693716-001 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001 65-W HP Smart AC adapter 693711-001 Smart AC adapter dongle, 7.4mm...
  • Page 29 Cable, detachable, with tips (4.5 mm and 7.4 mm tips) 736697-001 Docking station 732252-001 Adapter, docking connector to ethernet (RJ-45)/VGA 797848-001 Adapter, HDMI to VGA 701943-001 Lock, HP Ultraslim Keyed Cable Lock 703372-001 Mouse: HP USB optical travel mouse 757770-001 HP Comfort Grip wireless mouse 691922-001 Top load case...

  • Page 30: Sequential Part Number Listing

    HP Essential Backpack 691922-001 HP Comfort Grip Wireless Mouse 693710-001 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693711-001 65-W HP Smart AC adapter 693716-001 65-W HP Smart AC travel adapter...
  • Page 31 Spare part Description number flag 714657-001 65-W HP Smart AC adapter, 4.5 mm, EM 721092-001 45-W HP Smart AC adapter (non-PFC) 732252-001 Docking station 734734-001 Smart AC adapter dongle, 7.4mm 736697-001 Cable, detachable, with tips (4.5 mm and 7.4 mm tips)
  • Page 32 Spare part Description number flag 790046-001 Display bezel for use on models with FHD displays 790047-001 Full hinge-up display, touch screen 790049-001 Raw display panel support kit for use in models with FHD displays 790051-001 Solid-state drive, 128-GB, SATA III 790052-001 Solid-state drive, 180-GB, SATA III 790053-001...
  • Page 33 Spare part Description number flag 804213-001 NFC Cable Kit (includes NFC module cable and NFC antenna) 804214-001 Keyboard with backlight for use in the United States (includes keyboard cable and backlight cable) 804214-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes keyboard cable and backlight cable) 804214-041 Keyboard with backlight for use in Germany (includes keyboard cable and backlight cable)
  • Page 34 Spare part Description number flag 804214-FL1 Keyboard with backlight for use in the Czech Republic and Slovakia (includes keyboard cable and backlight cable) 804214-FP1 Keyboard with backlight for use in northwest Africa (includes keyboard cable and backlight cable) 804215-001 256-GB solid-state drive, SATA-III, TLC 804216-001 256-GB, TLC solid-state drive, SATA-III, TLC Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 40: Bottom Cover

    Clear the Allow Activation check box. Select Save changes and exit.. Bottom cover Description Spare part number Bottom cover for use on models with FHD displays 790072-001 Bottom cover for use on models with QHD displays 801209-001 Before removing the bottom cover, follow these steps: Turn off the computer.
  • Page 41 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 42: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) CAUTION: Be sure to disconnect the battery cable before removing any components from the computer. All display assemblies include WLAN antenna transceivers and cables. This section describes removing components from non-touch displays that do not require that you entirely remove the display assembly from the computer.
  • Page 43 Disconnect the battery cable. Remove the display assembly components: Position the computer upright, and open as far as possible. To remove the display bezel: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 44 Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. If it is necessary to replace the display panel: Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure (1), and then rotate the top of the display panel downward (2) onto the keyboard.
  • Page 45 Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures...

  • Page 46: Keyboard

    Keyboard Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 804214-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 Disconnect the main keyboard cable from the system board (3). Position the computer on its side and open. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer. Component replacement procedures...
  • Page 48 Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Ssd Drive

    SSD drive Description Spare part number Solid-state drive 512-GB 790057-001 256-GB, SED, OPAL2 790056-001 256-GB, TLC 804216-001 256-GB 790055-001 180-GB 790052-001 180-GB, SED, OPAL2 790053-001 128-GB, TLC 804215-001 128-GB 790051-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 756748-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-005 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in 783721-005 Indonesia CAUTION:...
  • Page 52 NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

  • Page 53: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer. Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 54 Remove the two Phillips PM2.5×5.2 screws (1) that secure the bracket on the left side of the computer, and the remove the bracket (2). The display brackets are available in the Bracket Kit using spare part number 800582-001. Remove the cable from the routing clips in the right display bracket (1). Remove the two Phillips PM2.5×3.4 screws (2) that secure the display bracket to the right side of the computer, and then remove the bracket (3).
  • Page 55 Remove the computer from the display assembly (5). If it is necessary to replace the display hinges: Run a non-marking tool along the edge of the hinge cover to disengage the cover from the display (1). Remove the hinge cover from the display (2). The display hinge cover is available using spare part number 790045-001.
  • Page 56 Lift the display hinges off the display enclosure (3). Display hinges are available in the Display Hinge Kit, spare part number 801211-001. To remove the display bezel: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 57 Disconnect the cable (2) from the webcam/microphone module, and then remove the webcam module from the display enclosure (3). The webcam module is available using spare part number 790068-001. If it is necessary to replace the display panel: Remove the six Phillips PM2.0×1.8 screws that secure the display panel to the display enclosure (1), rotate the top of the display panel up, and then place the panel upside down next to the display enclosure (2) so you can access the display cable and connector on the rear of the panel.
  • Page 58 Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). If it is necessary to replace the display cable or the webcam cable, lift the webcam cable (1) or the display cable (2) from the display enclosure. The webcam and display cables are available in the Display Cable Kit using spare part number 801213-001 for models.
  • Page 59 If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the display enclosure (1), and then remove the antennas from the enclosure (2). The antenna cables are available using spare part number 800580-001. The display enclosure is available using spare part number 800579-001.

  • Page 60: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 61 Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 62: Heat Sink

    Heat sink NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink assembly 790073-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 64: Battery

    Battery Description Spare part number 4-cell, 36-Wh, 2.4-Ah, Li ion battery 760605-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 790074-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module 790069-001 NFC cable kit (includes NFC cable and antenna) 804213-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Forcepad (Touchpad)

    ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 790066-001 Before removing the ForcePad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 68: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Equipped with Intel Core M-5Y51 processor 790064-001 Equipped with Intel Core M-5Y71 processor 790065-001 System boards for use in Windows 8 models: Equipped with Intel Core M-5Y51 processor for use in models with Windows 8 Standard 790064-501...
  • Page 69 Remove the WLAN antenna from the routing channel on the system board (1). Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two hands when removing the board.

  • Page 70: Power Button

    Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Reverse this procedure to install the system board. Power button Description Spare part number Power button not spared Before removing the power button, follow these steps:...
  • Page 71 Lift the button up and off the computer (2). Reverse the removal procedures to install the power button. Component replacement procedures...

  • Page 72: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 800583-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 74: Restoring Factory Settings In Computer Setup

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Computer Setup. Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 75: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 76: Using Multiboot

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 77: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 78: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 79: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 80: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 81: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 82: Downloading A Bios Update

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 83: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 84: Dynamically Choosing A Boot Device Using The F9 Prompt

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 85: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 86: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Ubuntu Linux

    To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux...

  • Page 87: Displaying System Information

    Use the arrow keys to select Exit > Exit Discarding Changes. Click Yes, and then press enter. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 88: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage—...

  • Page 89: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 31.0 cm 12.2 in Depth 21.0 cm 8.27 in Height (non-touch) 1.57 cm 0.62 in Height (touch) 1.71 cm 0.67 in Weight Non-touch (Equipped with FHD display (no touch), M.2 SSD, 1.22 kg 2.68 lbs fingerprint reader, webcam, no NFC, WLAN module) Non-touch (QHD display (no touch), M.2 SSD, fingerprint...

  • Page 90: Cm (14.0-In) Hd+ Display Specifications

    35.6-cm (14.0-in) HD+ display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 91: 35.6-Cm (14.0-In) Fhd Display Specifications

    35.6-cm (14.0-in) FHD display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 92: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...

  • Page 93: 10 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 94: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 95: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 96: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 97: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 98: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 99: Using F11 Recovery Tools (Select Models Only)

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 100: Using Windows 7 Operating System Media

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...

  • Page 101: 12 Backing Up, Restoring, And Recovering

    DVDs (DVD-R or DVD+R). HP recommends using blank DVD+R discs from a manufacturer you trust, because these recovery DVDs are so important. HP recommends having up to 3 blank DVD+R discs available for the restore image. If you use more than one disc, label each disc with the order in which it was created.

  • Page 102: Creating A Restore Image On A Usb Device

    For most models, you will need at least 4GB of free space on the USB device. However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an 8 GB USB device or above for best results.

  • Page 103: Backing Up Your Data Files

    Backing up your data files The Deja Dup Restore Tool allows you to back up your data files. You should back up your data files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Be sure to back up your data at the following times: ●...

  • Page 104: 13 Statement Of Memory Volatility

    AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 105 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 106: Nonvolatile Memory Usage

    HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 107 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 108: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 109: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 110: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 111 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 112: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 113: Index

    Index caps lock light, identifying 7 display hinge cover AC adapter, spare part numbers 20, chipset, product description 1 removal 47 components spare part numbers 23 AC adapter/battery light 11 bottom 12 Display Hinge Kit, spare part antenna cable display 5 number 18, 24 removal 51 left side 10...
  • Page 114 70, 77, 80 spare part numbers 19 set requirements 102 using 79 memory spare part numbers 20, 21, 22, HP Recovery Disc Creator, using 88 nonvolatile 96 HP Recovery partition volatile 96 power lights 7 checking for presence 91...
  • Page 115 operating system 3 navigating 78 pointing device 2 restoring default settings 79 USB legacy support 65, 72 ports 2 selecting 78 USB ports, identifying 10, 11 power requirements 2 starting 78 primary storage 1 setup utility video, product description 1 processors 1 navigating and selecting 65, 72 product name 1...

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