HP EliteBook Folio 1040 G3 Maintenance And Service Manual
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HP EliteBook Folio 1040 G3 Maintenance And Service Manual

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HP EliteBook Folio 1040 G3 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP EliteBook Folio 1040 G3

  • Page 1 HP EliteBook Folio 1040 G3 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader (select models only) ............8 Special function keys ........................... 9 Using the hot keys ..........................
  • Page 6 Audio board ............................58 Fingerprint reader board ........................59 Speaker assembly ..........................60 6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ................. 61 Using Computer Setup ............................61 Starting Computer Setup ........................61 Navigating and selecting in Computer Setup ................... 61 Restoring factory settings in Computer Setup .................
  • Page 7 Programming steps ............................. 71 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 74 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............74 10 Backup and recovery in Windows 7 ......................76 Creating recovery media and backups ........................ 76 Guidelines ............................
  • Page 8 13 Statement of memory volatility ........................91 Nonvolatile memory usage ..........................95 Questions and answers ............................97 Using HP Sure Start (select models only) ......................98 14 Power cord set requirements ........................99 Requirements for all countries ..........................99 Requirements for specific countries and regions ....................99 15 Recycling ..............................

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook Folio 1040 G3 Notebook PC Processors 6th Generation Intel® Core® processors: ● i7-6600U 2.6-GHz (max turbo frequency 3.4-GHz), 4-MB L3 Cache, 15W ● i7-6500U 2.5-GHz (max turbo frequency 3.1-GHz), 4-MB L3 Cache, 15W ●...
  • Page 10 Secured by subscriber identity module (SIM, user-accessible on the side of the computer) Support for the following WWAN formats: ● HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module ● HP 3110 HSPA+ Mobile Broadband Module Supports no WWAN option...
  • Page 11 Category Description 65-W HP Smart EM AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.8 m) Battery: Supports a 6-cell, 45.6-Whr battery...

  • Page 12: External Component Identification

    To use the webcam in Windows 7: For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam. WLAN antennas (2) * (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs).
  • Page 13 Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. Display...

  • Page 14: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 15: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 16: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Special Function Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 18: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 19: Left

    Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 20: Bottom

    Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). Smart card reader Supports optional Smart cards. Bottom Component Description Docking device receptors (2) Connect an optional docking device. Vents (2) Enable airflow to cool internal components.

  • Page 21: Right

    SIM slot plug (select products only) Supports a wireless subscriber identity module (SIM). NOTE: The SIM slot plug is removable on models that include HP Mobile Broadband. USB Type-C (charging) port Connects any USB device with a Type-C connector. NOTE:...

  • Page 22: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 24 Item Component Spare part number Display assembly (35.6-cm [14.0-inch], LED) The display is spared only as a full hinge-up. Individual subcomponents are not spared. Touch screen displays: ● Without WWAN and with webcam 844386-001 With WWAN and with webcam 849783-001 ●...
  • Page 25 Intel Dual Band Wireless-AC 8260 802.11ac 2×2 WiFi + Bluetooth 4.2 806721-005 (17) WWAN modules The WWAN rubber insert is included in the Plastics/Rubber Kit, spare part number 844400-001. HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module 800870-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 (18) Battery (6-cell, 45-Wh, 2.0-Ah, Li ion;...

  • Page 26: Plastics/Rubber Kit

    Plastics/Rubber Kit Item Component Spare part number Plastics/Rubber Kit 844400-001 Smart card insert SIM card slot insert Power button Function button Foam strip for use on WWAN modules Rubber insert for use in the WWAN socket (not illustrated) Rubber strip for use near the solid-state drive (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 27: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit 844396-001 TouchPad cable Function board cable NFC cable Mass storage devices Description Spare part number Solid-State Drive (SATA III) 512-GB, TLC 848878-001 256-GB, SED, OPAL2, MLC 844406-001 256-GB, PCIe, MLC 844405-001 256-GB, TLC 844408-001 240-GB, TLC...

  • Page 28: Miscellaneous Parts

    65-W HP Smart AC travel adapter 693716-001 NOTE: Use with cable 736697-001. 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001 65-W HP Smart AC adapter 693711-001 Smart AC adapter dongle, 7.4mm 734734-001 Power cord (3-pin, black, 1.83-m):...
  • Page 29 Use with AC travel adapter 693716-001. SIM, HP Mobile Connect 714749-001 Adapters: Docking connector to ethernet/VGA adapter 797848-001 HP USB-C to USB 3.0 adapter 814618-001 HDMI to DVI-D adapter 691227-001 HDMI to VGA adapter 701943-001 HP Elite USB-C Docking Station...
  • Page 30 Component Spare part number Essential Top Load Case 679921-001 HP Business Backpack 718548-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Torx T8 screw driver Phillips P0 and P1 screw drivers ● ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 36: Bottom Cover

    Bottom cover Description Spare part number Bottom cover (includes feet) 844389-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 37: Battery

    Battery Description Spare part number 6-cell, 45-Wh, 2.0-Ah, Li ion battery (includes Mylar) 805096-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 38 Lift the battery out of the computer (2). NOTE: In the locked position there will be no red color shown in the latch slot. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 40: Ssd Drive

    SSD drive Description Spare part number Solid-state drive 512-GB, TLC 848878-001 256-GB, SED, OPAL2, MLC 844406-001 256-GB, PCIe, MLC 844405-001 256-GB, TLC 844408-001 240-GB, TLC 844407-001 180-GB, MLC 844403-001 180-GB, SED, OPAL2, MLC 844404-001 128-GB, TLC 844402-001 Before removing the hard drive, follow these steps: Turn off the computer.

  • Page 41: Wwan Module

    The rubber insert is included in the Plastics/Rubber Kit, spare part number 844400-001. Description Spare part number HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module 800870-005 HP hs3110 HSPA+ Mobile Broadband Module 822829-005 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 42 Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module. NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal. Remove the Phillips PM2.0×3.0 screw (3) that secures the WWAN module to the system board.
  • Page 43 Component replacement procedures...

  • Page 44: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 8260 802.11ac 2×2 WiFi + Bluetooth 4.2 806721-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 45 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 46: Power Connector

    Power connector Description Spare part number Power connector 844424-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 47: Display Assembly

    Display assembly Description Spare part number Touch screen displays: ● Without WWAN and with webcam 844386-001 ● With WWAN and with webcam 849783-001 Non-touch screen displays: ● FHD, SVA 846579-001 ● QHD, UWVA 846580-001 FHD, SVA, with WWAN 849777-001 ● ●...
  • Page 48 Remove the touch cable from the right fan, and then disconnect the cable from the system board (4). Remove the four Phillips PM2.0×4.0 screws (1) that secure the display assembly to the computer. Open the display up to a 45 degree angle and position it with the base enclosure on a table and the display hanging down (2).

  • Page 49: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard (backlit; includes keyboard cable and backlight cable) 844423-xx1 For use in country Spare part For use in country Spare part...
  • Page 50 Remove the two Phillips PM2.0×3.0 screws (3) that secure the keyboard to the computer. Position the computer so you can access the bottom while the keyboard is free to be disengaged. Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of the keyboard until the keyboard disengages from the computer (1).
  • Page 51 Pry around the edges of the keyboard to disengage it (1), and the lift the keyboard off the computer (2). Reverse this procedure to install the keyboard. When you install the keyboard, you have to insert the cables through the slots in the top cover (under the keyboard).

  • Page 52: Touchpad

    TouchPad Description Spare part number TouchPad 844394-001 NOTE: The TouchPad cable is available in the Cable Kit, spare part number 844396-001. The NFC antenna is available using spare part number 857632-001. Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module 844392-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 54: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 844425-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Using both hands, lift up both fans at the same time and remove the assembly (4). CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between the fans are very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 56: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number Models with 16 GB of system memory Intel Core i7-6600U processor 844418-xxx Intel Core i5-6300U processor...
  • Page 57 ● (1): Power connector (2): WWAN module ● ● (3): WLAN module (4): Left fan ● ● (5): Function board (6): Keyboard ● ● (7): Keyboard backlight (8): Touchpad ● ● (9): Fingerprint reader (10): RTC battery ● Disconnect the following cables: (1): Speaker ●...
  • Page 58 (4): Right fan ● ● (5): NFC module ● (6): Audio board Remove the seven Phillips PM2.0×4.0 screws (1) that secure the system board to the computer. Remove the four Phillips PM2.0×4.0 screws (2) that secure the fans to the computer. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 59 Remove the two Phillips PM2.0×3.0 screws (3) that secure the keyboard to the computer. Lift the left side of the system board up to an approximate 45 degree angle (1). Pull the system board to the left to remove it from the computer (2). Reverse this procedure to install the system board.

  • Page 60: Updating Dmi

    Access the update menu In the past, commercial notebooks required a special utility called WNDMIFIT (or DMIFIT) to update DMI information after a system board replacement. With the HP Common Core BIOS, those tools are no longer required. When the notebook is in MPM unlock mode, the Set Machine Unique Data option appears in the Main Menu of...

  • Page 61: Required Information

    On system board CT number The CT number is used to uniquely identify a system board. HP Setup Utility - System UUID The UUID (Universal Unique Identifier) is a 128-bit Information number automatically generated to uniquely identify the system.

  • Page 62: Smart Card Reader

    Smart Card reader Description Spare part number Smart Card reader (includes cable) 844412-001 NOTE: The Smart Card reader insert is included in the Plastics/Rubber Kit, spare part number 844400-001. Before removing the Smart Card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Light Pipe

    Light pipe Before removing the light pipe, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 64: Buttons (Power, Function)

    Buttons (power, function) NOTE: The power button and function button are included in the Plastics/Rubber Kit, spare part number 844400-001. Description Spare part number Plastics/Rubber Kit 844400-001 Before removing the power button and function button, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65: Multi-Function Board

    Multi-function board Description Spare part number Function board 844420-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 66: Audio Board

    Audio board Description Spare part number Audio board 844421-001 Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 67: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 844410-001 NOTE: The fingerprint reader bracket is included in the Bracket Kit, spare part number 844411-001. Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 844409-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 7

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 70: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 71: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 72: Changing The Boot Order Using The F9 Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 73: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 74: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10...

  • Page 75: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 76: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 77: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 78: Dmi Programming Procedures

    DMI programming procedures HP Commercial Notebooks that use the HP Common Core BIOS no longer require the WNDIFIT tool to update DMI information. Instead, the DMI information can be entered directly into the HP Computer Setup utility when the notebook is in MPM Unlock mode.

  • Page 79: Programming Steps

    Programming steps This is the process for the HP Common Core BIOS. WARNING! Completing the DMI programming process allows you to lock the system at the conclusion preventing further programming. A system-specific MPM unlock key is required to reprogram the system after it has been locked.
  • Page 80 Use the date and time commands to set the system clock. There is help at the command line for exact syntax. Start the HP Setup Utility, and then select Main > Set Machine Unique Data. Select each of the DMI fields and enter the appropriate information.
  • Page 81 Program each field: When complete, select Main > Save Changes and Exit. After populating all DMI fields, you are prompted to confirm the data and lock the MPM. Click Confirm. Click Cancel to skip locking the system and boot to the operating system. NOTE: The confirmation screen displays on each boot until the system is locked.

  • Page 82: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 83 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 84: 10 Backup And Recovery In Windows 7

    10 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 85: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 86: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select products only), or create system repair media (select products only).

  • Page 87: Using F11 Recovery Tools (Select Products Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 88 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 89: 11 Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 90: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 91: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 92: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 94: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 95: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions Width 33.70 cm 13.27 in Depth 23.5 cm 9.23 in Height (non-touch) 1.58 cm 0.62 in Height (touch) 1.65 cm 0.65 in Weight (weight varies based on configuration) Non-touch 1.43 kg 3.15 lbs Touch 1.54 kg 3.4 lbs...

  • Page 96: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Resolution FHD panel: 1920x1080 QHD panel: 2560x1440 Viewing angle FHD panel: Standard View Angle (SVA) QHD panel: Ultra Wide View Angle (UWVA) Brightness FHD panel: 300 nits (typical) QHD panel: 340 nits (typical)

  • Page 97: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm 28.9 mm Weight <...

  • Page 98: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300.,000 IOPs Sequential Write Up to 1260 MB/s Random Write Up to 100,000 IOPs Ready time, Maximum (to not busy)

  • Page 99: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 100 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 101 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 102 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 103: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 104 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 13 Statement of memory volatility...

  • Page 105: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 106: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 107: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 108 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 109: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 110: Index

    Index embedded numeric keypad, AC adapter, spare part numbers 20 Cable Kit identifying 9 audio board components 19 equipment guidelines 26 removal 17, 58 spare part number 19 esc key, identifying 9 spare part number 58 cables, service considerations 23 Ethernet, product description 2 audio, product description 1 caps lock light, identifying 7...
  • Page 111 HP PC Hardware Diagnostics (UEFI) lights optical drive using 74 battery 13 precautions 24 HP Recovery Disc Creator, using 76 caps lock 7 original system recovery 83 HP Recovery Manager microphone mute 7 correcting boot problems 85 num lock 7...
  • Page 112 83 traveling with the computer 14 slot 12 USB flash drive 84 smart card insert, illustrated 18 using HP Recovery media 82 Smart Card reader USB 3.0 charging (powered), recovery media removal 54 identifying 11, 13 creating 81...
  • Page 113 Windows tools using 82 wireless antennas, identifying 4 wireless certification label 14 wireless light 7 wireless, product description 2 WLAN antennas, identifying 4 WLAN device 14 WLAN label 14 WLAN module removal 36 spare part numbers 17, 36 workstation guidelines 25 WWAN antennas, identifying 4 WWAN module removal 33...

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