Troubleshooting; General Questions - Fantom Drives DataDock II Quick Start Manual

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Troubleshooting

General Questions

Q: I bought a 500GB drive, but my computer is showing 465GB.
Where is the missing capacity?
A: Hard drive manufacturers market drives in terms of decimal
(base 10) capacity. In decimal notation, one megabyte (MB) is
equal to 1,000,000 bytes, and one Gigabyte (GB) is equal to
1,000,000,000 bytes. Many operating systems use the binary
(base 2) numbering system to describe disk capacity; In the binary
numbering system, one megabyte is equal to 1,048,576 bytes, and
one gigabyte is equal to 1,073,741,824 bytes. Simply put, decimal
and binary translates to the same amount of storage capacity.
Q: Is my external hard drive bootable?
A: Yes! As long as your host hardware and operating system support
booting from eSATA or USB. Refer to your computer's documentation
for more information
Q: My drive was working fine yesterday but now its gone!
A: The disk may have been shut down without being dismounted, or
may have failed. If you do not hear and feel the drive spin up when
you connect the power, the drive will need to be replaced. If you verify
that the computer input and the drive data cable are working, you
may be able to repair or recover the data with your computer's disk
repair utility or a third party utility.
If your disk repair utility cannot repair or see the disk, the drive
has failed and will need to be replaced. If data recovery is desired,
please contact an established professional data recovery firm. For
a checklist of what qualities you might seek, see www.drivesavers.
com/why_drivesavers/index.html or www.ontrack.com/services.