Faqs For Mac Users - Fantom Drives DataDock II Quick Start Manual

Q: Can I leave my DataDock II on all the time, or should I turn
it off when not in use?
A: The DataDock II is meant to be left on, but does not add any
limitations on being turned off. Drive reliability is definitely
affected by repeated power cycles, and the DataDock II cannot
alleviate this. In addition, Fantom Drives recommends that
the drive's power supply is connected through a UPS or surge
protector; In case of a power surge or brown/black out the
hard drive's sensitive electrical components will not be damaged.
Lastly, as long as the DataDock II is configured as a parity or
mirrored RAID, you will be able to sustain a disk failure without
losing access to your data.

FAQs for Mac Users:

Q: Why is my drive asking me to format it? It was already
formatted and it contains data.
A1:Run a disk repair utility on the drive.
A2:Perform permission repair on your system drive. Open the
disk utility (located in /Applications/Utilities/Disk Utility.app.)
Select your system drive (usually the first disk listed) and click
"Repair Disk Permissions" in the "First Aid" Tab.
A3:Restart your computer. As soon as the bootup chime sounds,
press and hold down the option-command-p-r key combination
to reset the PRAM. Release the keys when the chime sounds
a second time. Please refer to your Mac manual for more
information on these procedures
Q: My computer does not recognize the drive.
A: Check to make sure that all of your connections are secure
and that the power switch is in the "ON" position. Then check if
your External Hard drive is listed in the Apple System Profiler. If the
problem persists, verify that the port used is functioning.
Q: I'm trying to copy files to/from FAT32 volumes or network
shares, and it keeps failing.
A: FAT32, HFS+, and other file system formats allow different
standards of filename length or use of special characters.
Rename the offending file(s) and try the operation again.
Q: I have a FAT32 disk, and when I try to copy a large file I
get an error saying there is not enough room on the drive-- I
have lots of free space!
A: FAT32 only allows files up to 4GB in size. To copy larger files,
please reformat the volume using MacOS Extended Format.
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