Troubleshooting Frequently Asked Questions - Fantom Drives Titanium Owner's Manual

Troubleshooting- Frequently Asked Questions
To avoid corruption or loss of data, never disconnect your drive while transferring data
Q: My computer will not recognize the drive
A: Make sure the software for your drive is installed, following the instructions in this manual.
Disconnect the drive and power the unit off. Wait 15 seconds, then power your drive back
on. Wait 5 more seconds, then reconnect the drive to your computer system.
Q: The computer will not boot from a FireWire or USB Drive
A: Booting from Firewire is currently supported on all Firewire enabled Macintosh
computer except Towers with PCI graphics, as well as some PCs with supported BIOS.
You cannot presently boot your Macintosh from a USB peripheral, although this may be
supported by future MacOS releases. Please check our web site at www.fantomdrives.com
for the latest updates.
Q: Files are missing or corrupted (Hard Drives & Removables)
A: Run your computer's disk repair utility.
Q: My computer hangs booting with an external device attached (MacOS9)
Following the Hard Disk Speedtools installation, Create a new extension set based on
the Base extensions set. Enable the HDST extensions and reboot. If the problem persists,
please contact Fantom Drives Technical Support.
Q: My Hard Disk is not recognized by Hard Disk Speedtools (MacOS9)
A: You may have an extension conflict causing HDST not to see the drive. Go into your
Extensions Manager, change your selected set to the "Mac OS 9.x All" set and make a
duplicate copy. Once this is done, enable the HDST extensions (or reinstall HDST) and
restart your computer. When you are fully booted back up, open the HDST application
and the drive should now be listed.
Q: My computer reports "This disk is unreadable, do you want to
initialize" when I connect my hard disk drive
A: There are a number of possibilities:
• Isolate the drive as the only device on the bus if possible.
• (MacOS 8-9) Make sure HDST's extensions are properly installed
• Try to repair using a disk repair utility.
• If the drive is PC formatted, it must be partitioned with FAT32 partitions smaller then 128GB
• The drive may need to be re-formatted.
Q: My Hard Drive drops frames during video capture
A: There are a number of reasons this could happen:
• Benchmark the drive. Make sure the transfer rate is more than 6MB/S
• You may need to optimize the drive
• Make sure you are using the latest drivers (FireWire/USB 2.0) for your product
• You may need to tune your drive to have a lower packet size. See the Hard disk
speedtools documentation for more information
Q: I get clicks and pops when I make an audio CD
A: Audio is sensitive to burn speeds. Many professionals opt to burning audio CDs at 1
or 2x speeds only to ensure maximum quality and playback compatibility.
Q: I can't burn CDs from iTunes (MacOS9)
A: Some burning programs disable Apple's extensions when installed. If you enable
Apple's USB Authoring Support and Firewire Authoring Support, iTunes will be able to
see the recorder. Note that iTunes may not be compatible with your drive- Please check
www.apple.com/iTunes for more information.
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