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13
TCT Mobile (US), Inc.
Warranty ....................................
Your TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twelve (12)
months from the date of purchase as shown on your original sales receipt
from an authorized sales agent. Such defect(s) will be repaired or replaced
(with new or rebuilt parts) at the company's option without charge for parts
or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also
warranted against defects and workmanship that results in product failure
within the first six (6) months period from the date of purchase as shown on
your original sales receipt. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company's option without charge for parts or
labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your phone is used;
•
Connection to any equipment not supplied or not recommended by TCT
Mobile (US), Inc.;
•
Modification or repair performed by individuals not authorized by TCT
Mobile (US), Inc. or its affiliates;
•
Changes to the device operating system by the user or third party
applications;
•
Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device's event labels or serial numbers (IMEI);
7040A USA UM_20140305.indd 137-138
137
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (877-
702-3444) or going to (http://www.alcatelonetouch.com/usa/). We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due
to time or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier's name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any
other accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center. TCT Mobile (US), Inc. is
not responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and
return your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
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2014/3/5 20:48:43
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