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I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service.
•
Make sure this feature does not require an ALCATEL ONE TOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in
"Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
•
Verify the server centre number or your MMS profile with your operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install ALCATEL ONE TOUCH Center.
•
Check that your USB driver is installed properly.
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•
Open the Notification panel to check if the Android Manager Agent has
been activated.
•
Check that you have marked the checkbox of USB debugging.
To access this function, touch Settings\About phone, then touch
Build number for 7 times. Now you may touch Settings\
Development\USB debugging.
•
Check that your computer meets the requirements for ALCATEL ONE
TOUCH Center Installation.
•
Make sure that you're using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other
users (see "6.3 Connecting to Bluetooth devices").
•
Make sure that the two phones are within Bluetooth's detection range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 2.5 hours).
•
After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication.
•
Adjust the brightness of screen as appropriate
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase
their auto-check interval.
•
Exit background-running applications if they are not being used for a
long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
•
This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your phone return to normal
temperatures.
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