Warranty And Service - Krell Industries KRC-3 Owner's Reference Manual

WARRANTY AND SERVICE
NOTE: Warranty does not apply to damage caused by acts of God or nature.
The KRC-3 has a limited warranty and transferable warranty of five years for
parts and labor. The warranty begins on the date of retail purchase, as noted
on the retail sales slip provided by an authorized KRELL Dealer or Distributor,
or on the warranty registration card sent to KRELL. In the event adequate proof
of purchase date is unavailable, the warranty period will begin on the date the
unit was originally shipped from the KRELL factory. The original ship date can
be determined by KRELL from the serial number.
The warranty for KRELL products is valid only in the country to which they were
originally shipped, through the authorized KRELL Distributor for that country,
and at the KRELL factory. There may be restrictions on or changes to KRELL's
warranty because of regulations within a specific country. Please check with
your Distributor for a complete understanding of the warranty in your country.
Freight to the KRELL f~actory is your responsibility. Return freight ~-ithin the
United States is included in the warranty. If you have purchased your KRELL
product outside the United States and wish to have it serviced at the KRELL
factory, all freight and associated charges to the KRELL factory are your
responsibility. KRELL will pay return freight to the USA-based freight forwarder
of your choice. Freight and other charges to ship the unit from the freight
forwarder to you are also your responsibility.
The operating voltage of this unit is determined by the KRELL factory and can
only be changed by an authorized KRELL distributor or at the KRELL factory.
The voltage for the KRC-3 in the USA cannot be changed for six months from
the original purchase date. Any unauthorized voltage conversion, disassembly,
component replacement, perforation of chassis, updates, or modifications
performed to the unit will void the warranty. KRELL is not responsible for any
damage incurred in transit. KRELL will file claims for damages as necessary for
units damaged .in transit to the KRELL factory. You are responsible to file
claims for shipping damages during the return shipment.
The use of any packing material other than the original is not recommended.
KRELL may, at its discretion, pack a unit in new material for the return
shipment. KRELL will bill you for such if the unit was shipped in non standard
packing or if the original packing is so damaged as to be unuseful. If you need
to purchase additional packing, please contact your authorized KRELL Dealer,
Distributor or KRELL for assistance.
IMPORTANT: If you believe there is a problem with your unit, please contact your
Dealer, Distributor, or the KRELL factory immediately. Do not return any unit to
KRELL for repair without first calling to discuss the problem and to obtain a
Return Authorization number.
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