FLIR M3100 SERIES Instruction Manual
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FLIR M3100 SERIES Instruction Manual

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  • Page 1 Instruction Manual M3100 SERIES...
  • Page 3 Instruction Manual M3100 SERIES #LX400028; r. 2.0/23335/23335; en-US...
  • Page 4 Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: M3104 (4-channel) M3108 (8-channel) M3116 (16-channel) For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flirsecurity.com/pro...

  • Page 5: Table Of Contents

    General Precautions..............1 Installation................. 1 Service ..................3 Use..................3 M3100 Series Features.................4 Getting Started (M3100 Series) .............5 Front Panel (M3100 Series)..............6 Rear Panel (M3100 Series)..............7 Basic Setup (M3100 Series) ..............9 Step 1: Connect the BNC Cameras..........9 Step 2: Connect the Mouse............9 Step 3: Connect the Ethernet Cable ..........
  • Page 6 Table of contents 13.4.1 Viewing Backup Files on PC ..........29 13.4.2 Viewing Backup Files on Mac ........... 32 Managing Passwords and User Accounts..........35 14.1 Changing Passwords..............35 14.2 Adding Users ................36 14.3 Modifying Users ............... 36 14.4 Deleting Users .................
  • Page 7 Step 2 of 3: Obtain the system’s Device ID........67 16.4 Step 3 of 3: Connect to the System Over the Internet ......67 Using FLIR Cloud™ Client for PC or Mac ..........71 17.1 Home Page ................71 17.2 Live View ................
  • Page 8 19.2.3 Step 3 of 4: Enable DDNS on the System ......143 19.2.4 Step 4 of 4: Connect to the System’s DDNS Address ... 144 Connecting a PTZ Camera (M3100 Series).......... 148 20.1 Controlling a PTZ Camera (Local DVR)........148 20.2...
  • Page 9 Table of contents 21.2 Removing the Hard Drive............154 21.3 Formatting Hard Drives ............155 Troubleshooting ................157 M3100 Series System Specifications ..........159 Notices................... 162 24.1 FCC/IC Notice................ 162 24.2 Modification................162 24.3 ROHS .................. 162 #LX400028; r. 2.0/23335/23335; en-US...

  • Page 11: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing proc- ess of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to en- sure your enjoyment and proper use of the product and accessory equipment.
  • Page 12 Important Safeguards 5. Power Sources - This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions.

  • Page 13: Service

    Important Safeguards 17. Camera Installation - Cameras are not intended for submersion in water. Not all cam- eras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required.

  • Page 14: M3100 Series Features

    • Ideal for retrofit using existing coax cable • Easy, Secure Cloud connection • Zero video latency • Cabling up to 2300ft (700m) • FLIR DDNS service option • H.264 video compression • HDMI/VGA/Simultaneous video output • 1TB HDD included •...

  • Page 15: Getting Started (M3100 Series)

    Getting Started (M3100 Series) The system comes with the following components: Remote control DVR (Digital Video Recorder) 12V DC power supply (may not be exactly as shown) Quick start guides & software USB mouse Ethernet cable Hard drive size, number of channels, and camera configuration may vary by model. Please refer to your package for specific details.

  • Page 16: Front Panel (M3100 Series)

    Front Panel (M3100 Series) 1. USB port: Connect a USB mouse (included) or connect a USB flash drive (not in- cluded) for data backup or firmware upgrades. 2. IR: Not supported. 3. IR receiver and LED indicators: IR receiver for the remote control. Keep the IR re- ceiver clear from obstructions.

  • Page 17: Rear Panel (M3100 Series)

    6. LAN: Connect a CAT 5 RJ45 Ethernet cable for local and remote connectivity. 7. A/B: Connect RS485 cables. NOTE System is compatible with FLIR MPX PTZ cameras (not included) only. See 20 Connecting a PTZ Camera (M3100 Series), page 148 for details. 8. DC12V: Connect the included AC power adapter.
  • Page 18 7. HDMI: Connect to an HDMI monitor or TV (not included) to view the system interface. 8. Audio IN/Audio OUT: RCA input and output for 1–channel audio recording. 9. Video input: Connect FLIR MPX cameras. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 19: Basic Setup (M3100 Series)

    Basic Setup (M3100 Series) 6.1 Step 1: Connect the BNC Cameras • Connect FLIR MPX cameras to the Video Input ports on the rear panel of the DVR. NOTE The system is compatible withFLIR MPX cameras only. Push and twist the BNC connector clockwise to secure it to the BNC port.

  • Page 20: Step 5: Connect The Power Adapter And Power On The Dvr

    Basic Setup (M3100 Series) • Connect a VGA cable (not included) from the VGA port to the monitor. 1. VGA port. 2. HDMI port. 6.5 Step 5: Connect the Power Adapter and Power on the DVR 1. Connect the included power adapter to the DC 12V port. Connect the end of the power adapter to a wall socket or a surge protector.

  • Page 21: Step 7: Verify Camera Image

    • Port 35000 (Client port) 6.9.1 FLIR Cloud™ This system features the exclusive FLIR Cloud™. This is a cloud service that allows you to connect to your system over the Internet via a secure handshake with our servers. This means you can easily connect to your system without requiring any network configuration.
  • Page 22 Basic Setup (M3100 Series) NOTE The QR code shown in the System Info screen can be scanned during mobile setup to enter the sys- tem’s Device ID. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 23: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, click to open the Navigation Bar. Right-click to close the navigation bar. •...

  • Page 24: Remote Control

    Remote Control 1. Power: Press and hold to power off the system. Press to power on. 2. Playback controls: • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. • Reverse: Press to reverse playback/pause playback. •...

  • Page 25: Setting The Remote Control Address

    Remote Control 8.1 Setting the Remote Control Address If you have more than one system, you can set up your remote control to pair with a specif- ic system. To set the remote control address: 1. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000).

  • Page 26: Using The System

    Using the System Use the system’s graphical on-screen display to navigate menus and configure options and settings. 9.1 On-Screen Display The system shows the following for all display views: 1. Display area: • Double-click on a channel to view in full-screen; double-click again to return to split screen.

  • Page 27: Using The Quick Menu

    Using the System 9.2 Using the Quick Menu The Quick menu gives you access to the system’s key functions. To access the Quick Menu, right-click the screen during live view. The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. •...

  • Page 28: Using The Navigation Bar

    Using the System 2. Adjust the Hue, Brightness, Contrast, and Saturation settings that the camera will use. To enable custom Gain controls, check Gain and use the slider to configure the gain level. Use Color mode to select a preset color profile. NOTE •...

  • Page 29: Using The Camera Toolbar

    Using the System 1. Main Menu. 2. Collapse. 3. Select display layout. 4. Sequence: Click to start/stop sequence mode. 5. PTZ: Click to open PTZ controls. 6. Camera: Click to open camera image settings. 7. Search: Search and playback recorded video. See 17.4 Playback, page 78. 8.

  • Page 30: Using Digital Zoom In Live Display

    Using the System 2. Right-click to exit Quick Playback. 9.5.2 Using Digital Zoom in Live Display 1. Move your mouse to the top of the channel display and click to activate digital zoom. A check mark will appear in the icon to indicate digital zoom is activated. NOTE You may activate digital zoom in multiple channels at the same time.

  • Page 31: Setting The Time

    Setting The Time CAUTION It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. 2.

  • Page 32: Recording

    Recording By default, the system is set to immediately record video from connected cameras contin- uously, 24 hours a day. You can customize the recording settings according to your needs. 11.1 Video Recording Types The system supports the following recording types. •...

  • Page 33: Configuring Hard Drive Overwrite

    Recording 2. Under Main Stream, select how the system will record the Main Stream for each channel. • Schedule: Main Stream Recording will follow the recording schedule. • Manual: The system will record the Main Stream continuously as long as this option is checked.

  • Page 34: Search (Playback)

    Search (Playback) Search mode is used to navigate and playback recorded video files on the system. 12.1 Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. 2. Log in using the system user name (default: admin) and password (default: 000000). 3.

  • Page 35: Playback Controls

    Search (Playback) 12.2 Playback Controls 1. Select playback device. 2. Calendar: Select the day to playback. 3. Channel select: Select channels to playback. 4. Video clip backup: Select video clip start and end times. 5. Backup video clip: Click to save selected clip. 6.
  • Page 36 Search (Playback) 4. Click From ReadWrite Hdd and select From IO Device. Click Browse to open the USB drive and manually select the video file. 5. Double click the video file you would like to open. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 37: Backup

    Backup Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). NOTE USB external hard drives must be formatted in the FAT32 file format to be used with the system. 13.1 Formatting the USB Thumb Drive It is recommended to format your USB thumb drive (not included) before using it with the system.

  • Page 38: Backing Up Video

    • File Format: Select DAV to save files to save files to .dav format. You can playback . dav files using the FLIR video player software from www.flirsecurity.com/pro. Or, se- lect ASF for .asf format. You can playback .asf files in VLC Media Player (free down- load from www.videolan.org) on PC or Mac.

  • Page 39: Viewing Backup Files

    Backup 2. Start playing back video using the steps in 12.1 Playing Back Video from the Hard Drive, page 24. 3. Click to mark the beginning of the video clip. Click to mark the end of the video clip. 4. Click to open the Backup menu.
  • Page 40 Backup 2. Double click one of the files on the left to begin playback. Click to open a back up video file in another location. 3. Use the Player controls to control playback or select other files for playback. Video Player Controls 1.
  • Page 41 Backup 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Start/stop a manual recording from the video file. •...

  • Page 42: Viewing Backup Files On Mac

    Backup 10. Config: Click to open the configuration menu for the player. From here you can control the default file formats and save locations for snapshots and video files saved from the player. 13.4.2 Viewing Backup Files on Mac A Video Player for Mac is available from www.flirsecurity.com/pro.
  • Page 43 Backup 4. Double click one of the files on the left to begin playback. Click to open a back up video file in another location. 5. Use the Player controls to control playback or select other files for playback. Video Player Controls 1.
  • Page 44 Backup 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Take a snapshot from the video file. •...

  • Page 45: Managing Passwords And User Accounts

    Managing Passwords and User Accounts By default, the system user name is admin and the password is 000000. Passwords are enabled by default and are required to access the Main Menu or connect to the system us- ing a computer or mobile device. You will be prompted to create a custom password after you connect for the first time.

  • Page 46: Adding Users

    Managing Passwords and User Accounts 14.2 Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to. For example, you may want your friend to monitor your system while you are away, while not giving full access to your system.

  • Page 47: Deleting Users

    Managing Passwords and User Accounts 14.4 Deleting Users 1. In the Account menu, click next to the user account you would like to delete. 2. Click OK to confirm. NOTE The admin and default user accounts cannot be deleted from the system. 14.5 Account Groups Account groups can be used to easily manage permissions for multiple user accounts.

  • Page 48: Modifying Groups

    Managing Passwords and User Accounts 6. Configure the following: • Under Group Name, enter a name for the group. • Under Memo, enter an optional comment for this group. • Under Authority, check the permissions that the group will have. Users accounts assigned to this group can not be given any permissions the group does not have.

  • Page 49: Using The Main Menu

    Using the Main Menu To open the Main Menu: • Using the Mouse: Right-click and click Main Menu. NOTE The system password may be required to access the Main Menu. By default the user name is admin and the password is 000000. 1.

  • Page 50: Configuring Recording Quality

    Using the Main Menu 15.1.2 Configuring Recording Quality The system employs two video recording streams, a Main Stream and a Sub Stream. The Main Stream records high quality video to your system’s hard drive. The Sub Stream re- cords lower resolution video for efficient streaming to devices over the Internet. You can customize the video quality settings for these streams according to your needs.

  • Page 51: Configuring Snapshot Recording Settings

    Using the Main Menu NOTE You must connect an RCA audio input device (such as a self-powered microphone; not included) to the system to use audio recording. It is recommended to install the microphone near the camera for channel To configure audio recording: 1.

  • Page 52: Creating Custom Channel Names

    Using the Main Menu 3. Configure the following settings for snapshots saved automatically from motion detec- tion or the snapshot schedule: • Channel: Select the channel you would like to configure. • Mode: Select Timing for the system to take snapshots according to the snapshot schedule (see 15.3.14 Configuring the Snapshot Schedule, page 57) Select Trig- ger for the system to take snapshots only when triggered by motion detection (snapshot must be enabled in the Motion Detect menu (see 15.3.7 Configuring Mo-...

  • Page 53: Info

    Using the Main Menu 15.2 Info Info contains menus that show you system information. 15.2.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the sys- tem, including capacity, status, and type. To access the HDD Info menu: •...

  • Page 54: Version

    Using the Main Menu The Record Info menu shows the start and end times of recordings saved on the hard drive. To access the Record Info menu: • From the Main Menu, click and then select Info>Record Info. 15.2.3 Version The Version sub-menu allows you to view information about the current firmware installed on the system.

  • Page 55: Online Users

    Using the Main Menu • Video Loss: Shows disconnected channels. • Motion: Shows channels with active motion alarms. To access the Alarm Status menu: • From the Main Menu, click and then select Alarm Status. 15.2.5 Online Users The Online Users menu shows a list of users connected to the system using computers or mobile devices.

  • Page 56: Test

    Using the Main Menu 15.2.7 Test The Test menu allows you to test if your system can connect to other devices over the LAN or Internet. You can enter the IP address of a device and click Test to determine if your system can connect to it.
  • Page 57 Using the Main Menu To search for system logs: 1. From the Main Menu, click and then select Log. 2. Under Type, select the log type to search for. 3. Under Start Time and End Time, select the start and end time for your search. 4.

  • Page 58: Setting

    Using the Main Menu 15.3 Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. 15.3.1 Network The Network menu allows you to configure network parameters for your system. NOTE The WiFi menu is not supported.

  • Page 59: Configuring System Ports (Connection)

    1. From the Main Menu, click and then select Network>Connection. 2. Configure the ports as needed and click OK to save changes. NOTE Up to 3 devices may connect to the system at the same time when using FLIR Cloud™. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 60: Configuring Ddns Settings

    FLIR DDNS is available as an optional connectivity option. Please see 19 DDNS Setup (Advanced), page 138 for details. The primary connectivity option uses FLIR Cloud™ to connect to your system over the In- ternet without requiring port forwarding or DDNS registration. For details, see 16 Connect- ing to Your System Over the Internet on PC or Mac, page 66.

  • Page 61: Event

    Using the Main Menu To configure Email Alerts: 1. From the Main Menu, click and then select Network>Email. 2. Check Enable to enable email notifications. 3. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server. •...
  • Page 62 Using the Main Menu To configure Motion Detection events: 1. From the Main Menu, click and then click Event>Motion>Motion Detect. 2. Under Channel, select the channel you would like to configure. 3. Check Enable to enable motion detection on the selected channel. 4.

  • Page 63: Configuring Video Loss Settings

    On-screen pop-up shows the channels an event occurred on and the type of event. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 50).

  • Page 64: Configuring Hard Drive Warnings

    • Show Message: Check to show a popup message on the monitor if one of your cameras loses video. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 50).

  • Page 65: Configuring Network Warnings

    3. Configure the responses the system will take when the selected event occurs: • Show Message: Show a popup message on the monitor. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 50).

  • Page 66: Configuring The Video Recording Schedule

    Using the Main Menu 15.3.12 Configuring the Video Recording Schedule You can set a custom recording schedule according to your needs. For example, you can set the system to record continuously during business hours and record on motion detec- tion only outside of business hours. A custom recording schedule helps reduce the amount of hard drive space required, in- creasing the time your system can retain recordings.

  • Page 67: Configuring The Snapshot Schedule

    Using the Main Menu To configure pre-recording: 1. From the Main Menu, click and then click Storage>Schedule>Record. 2. Under Channel, select the camera you would like to configure or select All. 3. Under PreRecord, select the duration for pre-recording. 4. Click OK to save settings. 15.3.14 Configuring the Snapshot Schedule You can set a schedule for recording snapshots from the cameras.

  • Page 68: Configuring Holidays

    Using the Main Menu 3. Configure the schedule as needed: • Check Continuous or MD (motion detection) to select the recording type you would like to configure. • Click and drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour.

  • Page 69: Formatting The Hard Drive

    Using the Main Menu 3. Configure the following: • Holiday Name: Enter a name for this holiday. • Repeat Mode: Select Once Only for the holiday to occur only this year or All-Year for the holiday to be repeated each year. •...

  • Page 70: Configuring Hard Drive Type

    Using the Main Menu 3. Click OK to save changes. The system will restart to complete the formatting process. 15.3.17 Configuring Hard Drive Type The system supports the following hard drive types: • Read-write HDD: Normal recording hard drive. • Read-only HDD: The system can playback data from this hard drive, but it will not re- cord to it.

  • Page 71: Setting The Monitor Resolution (Display)

    Using the Main Menu 2. Configure the following: • Device Type: Shows the model number of your system. • Device No.: Select the remote control address of the system. See 8.1 Setting the Remote Control Address, page 15. • Language: Set the system languages. Available options are English, French, and Spanish.

  • Page 72: Saving Your System Configuration To A Usb Flash Drive

    Using the Main Menu To configure other display settings: 1. From the Main Menu, click and then click Setting>Display>Display. 2. Configure the following: • Transparency: Select the menu transparency. • Time Display: Check to show the time on the monitor. •...

  • Page 73: Setting The System To Factory Defaults

    Using the Main Menu 4. Click EXPORT to save your current system configuration. To restore a saved system configuration: 1. Insert a USB flash drive (not included) with a saved system configuration into one of the USB ports. and then click Setting>Config Backup. 2.

  • Page 74: Upgrading Firmware From Usb

    Using the Main Menu 15.3.22 Upgrading Firmware from USB Firmware upgrades provide enhanced functionality. The system will automatically check for firmware upgrades if it is connected to the Internet. The system also supports firmware upgrades from a USB thumb drive (not included). To upgrade firmware from a USB drive: 1.

  • Page 75: Shutdown

    Using the Main Menu 15.4 Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. 2. Enter the system User Name (default: admin) and Password (default: 000000) and click OK.

  • Page 76: Connecting To Your System Over The Internet On Pc Or Mac

    Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows for Internet connectivity without requiring any network configuration. Up to 3 devices may connect to the system at the same time.

  • Page 77: Step 2 Of 3: Obtain The System's Device Id

    3. Reconnect the power adapter to power the system back on. 16.3 Step 2 of 3: Obtain the system’s Device ID The Device ID is a unique code that allows your system to handshake with FLIR Cloud™ servers for a secure connection over the Internet.
  • Page 78 Connecting to Your System Over the Internet on PC or Mac 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. 5. Enter the following: #LX400028;...
  • Page 79 Connecting to Your System Over the Internet on PC or Mac 5.1. Device Name: Choose a name for your system of your choice. 5.2. Device ID: Manually enter the Device ID printed on the label. 5.3. Client Port: Enter the Client Port (default: 35000). 5.4.
  • Page 80 Connecting to Your System Over the Internet on PC or Mac 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 81: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 17.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 82: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 17.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1.

  • Page 83: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac Full-screen: Click to open full-screen mode. Press ESC to exit full-screen mode. Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view.

  • Page 84: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 17.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 85: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models. 2. Move camera: Click the arrows to move the camera.

  • Page 86: Ptz Tours

    Using FLIR Cloud™ Client for PC or Mac 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset. To go to a saved preset: 1.

  • Page 87: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset.

  • Page 88: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 17.3.4 PTZ Scan Scan automatically cycles between a left and right point. To set up scan mode: 1. Click to open the Advanced controls. Select Scan. 2. Move the camera to the desired left position and click 3.
  • Page 89 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 90: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 17.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. •...

  • Page 91: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to en- sure they are not overwritten by new recordings. NOTE PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 92: Alarm

    • Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applica- tions in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder. 17.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software.

  • Page 93: Log

    Using FLIR Cloud™ Client for PC or Mac 4. Options: Check to enable the following: • Display Link Video: Open live video to monitor alarms on a continuous basis. • Display Overlay Window: Show the overlay controls. They allow you to enable/dis- able sound alerts and quickly jump back to the Alarm menu from another tab.

  • Page 94: E-Map

    Using FLIR Cloud™ Client for PC or Mac 1. Click Device Log to view logs from connected systems. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs. • Log Type: Select the type of logs to search for.
  • Page 95 Using FLIR Cloud™ Client for PC or Mac 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.

  • Page 96: Devices

    Using FLIR Cloud™ Client for PC or Mac 2. Double-click cameras on the map to open live video. 17.10 Devices The Devices menu is where you can manage systems connected to the client software. To access the Devices menu: • Click...

  • Page 97: Device Config

    Using FLIR Cloud™ Client for PC or Mac 11. Edit: Edit the connection details for the system. 17.11 Device Config The Device Config menu allows you to remotely configure settings for connected systems. To access the Device Config menu: • Click and then click •...
  • Page 98 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
  • Page 99 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devi- ces) that will be triggered by an alarm.

  • Page 100: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac To manage alarms: 1. Export: Export current list of alarms as an xml file. 2. Import: Import list of alarms. 3. Delete: Delete selected alarm. 4. Add: Add new alarm. 5. Alarms.

  • Page 101: Account

    Using FLIR Cloud™ Client for PC or Mac 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the cli- ent switches to the next view.
  • Page 102 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.

  • Page 103: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the user account you would like to delete. Click OK to confirm. 17.14.2 Managing Roles Roles make it easier to manage user accounts by determining the permissions an individu- al user account can have.

  • Page 104: General

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the role you would like to delete. Click OK to confirm. 17.15 General The General menu is where you can configure application settings for the client software.

  • Page 105: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.

  • Page 106: Version

    Using FLIR Cloud™ Client for PC or Mac • Motion Detect: Select or preview the sound that will play for motion detection. • Video Loss: Select or preview the sound that will play for video loss alarms. • Disk Full: Select or preview the sound that will play for disk full alarms.

  • Page 107: Connecting To Your System Using Smartphone Or Tablet Apps

    18.1 iPhone FLIR Cloud™ is an iPhone app that allows you to remotely view your system. 18.1.1 Prerequisites • Connect your system to your router using an Ethernet cable (included).

  • Page 108: Live View Interface

    7. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 8. The app opens in Live View and streams video from your cameras. 18.1.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 109: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels. 3.

  • Page 110: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap to open PTZ controls. PTZ Controls 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Focus: Tap to show focus controls. 3. Zoom: Tap to show zoom controls. 4.

  • Page 111: Using Playback Mode On Iphone

    Connecting to your System Using Smartphone or Tablet Apps Local Files Overview 1. Menu: Return to Menu. 2. Files: Tap to open files. 3. File Type: Tap the options to select video files or snapshots. 4. Options: Tap to delete or export files to your device’s local storage. NOTE Exported snapshots and video files are saved to the Photos app.

  • Page 112: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Play/pause.
  • Page 113 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the Menu, and then tap Push Config. 2. Tap the system you would like to configure. #LX400028;...

  • Page 114: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion.

  • Page 115: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps Event List Overview 1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot. 2. Delete All: Tap to delete all events in the Event List. NOTE To delete a single event, swipe it to the left and then tap Delete.

  • Page 116: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 4. Select the cameras you would like to add to the group. Tap to save changes. NOTE To delete cameras that have been added to the group, select the group in the group list. Then, swipe left and tap Delete.
  • Page 117 Connecting to your System Using Smartphone or Tablet Apps 2. Tap 3. Select a .jpg image on your mobile device. 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5.

  • Page 118: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 18.1.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 119: Adding Devices Using An Ip Or Ddns Address (Advanced)

    18.1.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 120 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Connect. You will be prompted to change the system password. 4. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on.

  • Page 121: Ipad

    Connecting to your System Using Smartphone or Tablet Apps 18.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 18.2.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

  • Page 122: Live View Interface

    8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 9. The app opens in Live View and streams video from all connected cameras. 18.2.3 Live View Interface You can use FLIR Cloud™ in landscape or portrait mode. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 123: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Display area: Double-tap to open camera in full screen. 2. Favorites: Slide to select favorites. 3. Disconnect: Disconnect from all open cameras. 4. Add to favorites: Add the current view to favorites. 5.

  • Page 124: Using Playback Mode On Ipad

    Connecting to your System Using Smartphone or Tablet Apps 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1. Live display: Swipe to move the camera. Pinch to zoom in/out. 2. Direction buttons: Tap to move the camera. 3.
  • Page 125 Connecting to your System Using Smartphone or Tablet Apps NOTE You must enable Substream Recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View tap then 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.

  • Page 126: Using Local File To View Manual Recordings

    Connecting to your System Using Smartphone or Tablet Apps Playback Controls 1. Display area: Double-tap to open camera in full screen. 2. Play/pause. 3. Previous file. 4. Disconnect: Disconnect from the currently selected camera. 5. Not supported. 6. Snapshot: Tap to take a snapshot from the currently selected camera. 7.

  • Page 127: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 18.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
  • Page 128 Connecting to your System Using Smartphone or Tablet Apps NOTE Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then 2. Tap Push Config. 3. Tap the slider for the system you would like to configure. #LX400028;...

  • Page 129: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifica- tions from. 5. Under Type, select Playback to attach a video file with each push notification. Or, se- lect Picture to attach a still image of the camera that detected motion.

  • Page 130: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps 18.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1.

  • Page 131: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 18.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 132 Connecting to your System Using Smartphone or Tablet Apps 4.1. Select Image: Select different image file to use for your E-Map. 4.2. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map. 4.3.

  • Page 133: Using The Device Manager

    18.2.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 134 • For more information on port forwarding and DDNS, visit www.flirsecurity.com/pro. To add a device using an IP or DDNS address: 1. Install FLIR Cloud™ for free from the App Store. 2. Tap on the FLIR Cloud™ icon ( ) to start the app.
  • Page 135 Connecting to your System Using Smartphone or Tablet Apps 6.7. Channel Amount: Enter the number of channels your system has. 7. Tap Start Live View. You will be prompted to change the system password. 8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on.

  • Page 136: Android

    Connecting to your System Using Smartphone or Tablet Apps 18.3 Android FLIR Cloud™ allows you to remotely view your system on Android devices. 18.3.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

  • Page 137: Live View Interface

    8. The app opens in Live View and streams video from your cameras. 18.3.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. Live View Overview 1. Menu: Tap to bring up the Menu.

  • Page 138: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps 6.1. Quick Playback: Tap to start/stop quick playback. 6.2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included). 6.3. Streaming Quality: Open/close streaming quality panel. 6.4. Not supported. 6.5. Not supported. 6.6.

  • Page 139: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 4. Iris: Tap to show iris controls. 5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset. NOTE You must set presets for the camera using the system’s local menus before you can use this feature.
  • Page 140 Connecting to your System Using Smartphone or Tablet Apps 2. Tap + and select a channel to playback. 3. Select the date then the start and end times to playback. 4. Use the on-screen controls to control playback. Playback Controls 4.1.

  • Page 141: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 18.3.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.

  • Page 142: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, se- lect Image to attach an image to each push notification.
  • Page 143 Connecting to your System Using Smartphone or Tablet Apps 1. Tap to access the Menu, and then tap Favorites. 2. Tap a group to configure an existing group. NOTE to create a new group and then enter a name for the new group. 3.

  • Page 144: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 18.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.

  • Page 145: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 2. Select the E-Map in the Device List. 3. Tap the camera or cameras to select and then tap Connect to open the cameras. 18.3.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 146: Adding Devices Using An Ip Or Ddns Address (Advanced)

    18.3.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 147 Connecting to your System Using Smartphone or Tablet Apps 3. Tap Connect. You will be prompted to change the system password. 4. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on.

  • Page 148: Ddns Setup (Advanced)

    DDNS Setup (Advanced) Free DDNS service is available as an optional connectivity method to connect to your sys- tem over the Internet. NOTE Except where noted, the instructions in this section are the same on PC or Mac. 19.1 Accessing your System within a Local Network (LAN) You can connect to your system through using the Client Software through the local area network (LAN).

  • Page 149: Step 2 Of 3: Obtain The System's Local Ip Address

    • Mac Users: Download and install the Client Software for Mac from www.flirsecurity.com/pro. Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list.
  • Page 150 DDNS Setup (Advanced) 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. The client scans your LAN for connected systems. Check your system (a) and click Add (b).

  • Page 151: Ddns Setup-Access Your System Remotely Over The Internet

    DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Result 19.2 DDNS Setup—Access your System Remotely over the Internet Setting up DDNS connectivity allows you to view your system from any computer or com-...

  • Page 152: Step 1 Of 4: Port Forwarding

    If the above ports are not forwarded on your router, you will not be able to access your system remotely. 19.2.2 Step 2 of 4: Create a DDNS Account To setup your free FLIR DDNS account: 1. In your browser, go to http://ddns.myddns-flir.com...

  • Page 153: Step 3 Of 4: Enable Ddns On The System

    3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. M3100 Series). • <Product Code> - <MAC Address>: Enter the MAC address of your system. • To find the MAC address, right-click to open the Quick Menu and click Info.

  • Page 154: Step 4 Of 4: Connect To The System's Ddns Address

    • Mac Users: Download and install the Client Software for Mac from www.flirsecurity.com/pro. Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop.
  • Page 155 DDNS Setup (Advanced) 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. 5. Enter the following: #LX400028; r. 2.0/23335/23335; en-US...
  • Page 156 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. NOTE For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 5.4. Client Port: Enter the Client Port (default: 35000).
  • Page 157 DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 158: Connecting A Ptz Camera (M3100 Series)

    Connecting a PTZ Camera (M3100 Series) You can connect PTZ cameras (not included) to the system. You must use FLIR MPX PTZ cameras with the system. FLIR MPX PTZ cameras can accept PTZ commands directly through the video cable. There is no need to run special wiring to use PTZ cameras.

  • Page 159: Advanced Ptz Controls

    Connecting a PTZ Camera (M3100 Series) PTZ Controls 1. Direction keys: Click to pan and tilt the camera. Click SIT to stop the current action. 2. Mouse PTZ: Click to activate mouse PTZ mode. In mouse PTZ mode: • Click and drag to move the camera.

  • Page 160: Presets

    Connecting a PTZ Camera (M3100 Series) 5. Autopan: Click to start autopan. During autopan, the camera will continuously pan 360°. 6. Tour: Click to run the selected tour. 7. Flip: Click to flip the camera 180°. 8. Pattern: Click to run the selected pattern.

  • Page 161: Pattern

    Connecting a PTZ Camera (M3100 Series) 5. Click Add Preset. 6. Repeat steps 4 and 5 to add additional presets to the tour. NOTE Click Del Tour to clear all presets from a tour. To run a tour: • Under No., select the number of the tour you would like to go to and click 20.2.3 Pattern...
  • Page 162 Connecting a PTZ Camera (M3100 Series) 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: • Click #LX400028; r. 2.0/23335/23335; en-US...

  • Page 163: M3100 Series Hard Drive Installation

    M3100 Series Hard Drive Installation The system comes with a pre-installed 3.5" SATA hard drive. You can replace the hard drive with one up to a maximum size of 4TB. 21.1 Installing a Hard Drive CAUTION Make sure that the system is OFF and the power adapter is disconnected before removing/installing the hard drive.

  • Page 164: Removing The Hard Drive

    M3100 Series Hard Drive Installation 6. Turn the system over carefully. Tighten the hard drive screws (4x) to secure the hard drive. CAUTION Hold the hard drive in place when turning the system over to prevent damage to the system.

  • Page 165: Formatting Hard Drives

    M3100 Series Hard Drive Installation 4. Disconnect the SATA power and data cable from the hard drive. 5. Carefully turn the system over. Slide the hard drive and then lift it out of the system. 6. Replace the cover and cover screws (6x).
  • Page 166 M3100 Series Hard Drive Installation 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. #LX400028; r. 2.0/23335/23335; en-US...

  • Page 167: Troubleshooting

    Open the housing and install system. compatible hard drive. Make sure to format the drive after installing. For details, see 21 M3100 Series Hard Drive In- stallation, page 153. • Hard drive is full (0%) and • Overwrite is not enabled.
  • Page 168 Troubleshooting Error Possible Causes Solutions • There is no picture on moni- • Monitor/TV not detected by • Power off the monitor/TV and tor/TV after connecting it to system. system. Power on the moni- the system. tor/TV, and then power on the system.

  • Page 169: M3100 Series System Specifications

    M3100 Series System Specifications System Operating System Linux (embedded) Pentaplex Simultaneous view, record, playback, backup & re- mote monitoring Number of Channels 4/8/16 Channels — MPX Cameras Required Inputs/Ouputs Video IN 4/8/16 x 1Vp-p, CVBS, 75ohms, BNC Video OUT VGA OUT...
  • Page 170 M3100 Series System Specifications Recording Resolution Setting Per camera for different resolutions Recording Quality Control 5 levels Recording Schedule By hour, by day, by recording mode, by motion, by channel Pre Recording Max. 30 Seconds Post Recording Max. 5 Minutes...
  • Page 171 Total 16ch Per channel As our products are subject to continuous improvement, FLIR Systems, Inc. and its sub- sidiaries reserve the right to modify product design, specifications, and prices without no- tice and without incurring any obligation. E&OE 2. 1080p MPX cameras are required to take advantage of 1080p recording. You may need to upgrade the DVR firmware to enable 1080p recording.

  • Page 172: Notices

    Notices This product has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against inter- ference and will not cause interference with other appliance usage. However, it is impera- tive that the user follows the guidelines in this manual to avoid improper usage, which may result in damage to the product, electrical shock and fire hazard injury.
  • Page 174 © 2015, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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