Cooperative Support Program; Exchange Parts - HP 9000 Series 360 Service Handbook

Cooperative Support Program
HP's Cooperative Support Program is available for customers that
can provide technical assistance, manual updates, and other helpful
information for hardware support. Your local HP Sales and Service
Office can provide the information for this support service.
Exchange Parts
Exchange parts are available for some items at a reduced cost. When an
exchange part is ordered, your account will be charged for a new part.
Customers have 15 days to return the failed part to receive credit for
the difference between a new and exchange part.
Please return failed exchange parts to your local HP Sales and Service
Office as soon as possible. Place them in anti-static bags (see Parts List
for part numbers) and package them securely in a sturdy container. It's
a good idea to save the containers and static-free bags you receive parts
in and use them to ship parts in.
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Parts Lists