Advertisement
Q. I have checked your web site and have found a firmware update file, but I don't know if it is a
newer version than the one I am already using. How can I find out my current firmware version?
A. Open the MediaShare app and from the home page click on the 3-dot menu button. From there, press
the "About" button in order to see your firmware version number.
Q. Can I use MediaShare on an airplane?
A. Please consult your airline to see if MediaShare is on their list of Approved Electronics Devices (AEDs).
Q. Can I install an SD card and a USB flash drive at the same time?
A. Yes. However, you will deplete the battery charge quicker if connecting both at once.
Q. I have a USB 3.0 flash drive. Will it work with MediaShare?
A. Yes. However, data transfers will be limited to USB 2.0 speeds.
Q. Will the battery in MediaShare supply enough power for my bus-powered USB hard drive?
A. Yes. However, a connected hard drive will deplete the battery charge more quickly than an SD Card or a
USB flash drive.
Q. Is there any internal storage space for user data inside MediaShare?
A. No. You must attach a storage device, such as SD Card or USB storage, before you can save user files
to MediaShare.
Q. I have just successfully updated the firmware in my MediaShare. Can I now delete the firmware
file from the root directory of my SD card?
A. Yes.
Q. I cannot find my MediaShare Wireless device showing up as a WiFi location on my Apple or
Android device.
A. Confirm that your MediaShare device is not connected to your computer's USB connection (when the
MediaShare is connected to a computer via the USB port, it operates only as a USB port or card reader
and is not in the Wi-Fi mode).
Confirm that the WiFi LED light on the unit has stopped blinking indicating
that the Wi-Fi is now in the ready state. Insure that you are in range of the device noting that the WiFi
signal can be affected walls, glass, and other networks.
？
Q. What's the effective distance of the WiFi connection for the MediaShare Wireless Device
A. In an open /no noise environment, the distance can reach up to 40 meters. For video streaming, the
suggested distance is within 5 m to get best performance.
Q. I am trying to transfer files to/from my MediaShare Wireless device and cannot do so?
A. Ensure that your MediaShare device is sufficiently charged. Insure that you are in close enough
proximity to the device.
Q. I notice that the power LED is illuminated when I have a USB device connected even though the
MediaShare Wireless is powered down, why is this?
A. The USB port is permanently powered and designed to provide a power source to a connected
smartphone. We recommend disconnecting any data source such as a USB flash drive or USB hard disc
drive when the MediaShare Wireless is not being used.
Advertisement
