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FAQs
Q. One of my videos won't play. What's wrong?
A. Please confirm your device and your video player app are compatible with the file type/encoding that you
are attempting to play. Both Apple & Andriod devices will only playback file formats that are supported by
rd
their respective systems. There are other, 3
party video players that can be installed on your Apple or
Android device that will allow for broader video playback compatibility. You may also need to confirm that
the video file has not been accidentally corrupted by playing it back on another device.
Q. I can't find the Verbatim-XXXX device on my list of wireless devices?
A. Please confirm the MediaShare Wireless Wi-Fi LED is "ON". A blinking Wi-FI LED indicates Wi-FI
initialization is in process. Please allow the MediaShare Wireless sufficient time to initialize after power on.
If the Wi-Fi LED is "OFF", your device's Wi-FI may be turned off or the signal is too weak to allow a
connection.
Q. My iPad Mini occasionally loses connection with the MediaShare Wireless and reconnects to
another network. What should I do?
A. Go to Settings/Wi-FI, press the right arrow associated with the conflicting network and press "Forget this
Network" prior to connecting to MediaShare Wireless. Note you will need to manually select and re-
authenticate (if password protected) to the "forgotten" network the next time you wish to reconnect.
Q. My MediaShare Wireless app occasionally hangs, or I am unable to see new content which has
been copied to my device/SD Card/USB attached storage...what should I do?
A. Completely exit the MediaShare app by pressing the home key twice. Press and hold the MediaShare
app until the minus sign appears. Press the minus sign on the MediaShare app to fully exit the app. You
may then return to your home screen and restart the app. Please allow the app sufficient time to pull in data
in response to your inputs.
Q. Help! I've forgotten my MediaShare Wireless password.
A. Your MediaShare password is located on the label on the bottom of the device. If you have changed the
password thru the settings menus, you can reset the MediaShare to all factory default settings by inserting
a paper clip and pressing the "Reset" button located on the side of your MediaShare Wireless. The factory
default password (located on bottom label) is now re-enabled.
Q. I'm getting excessive buffering on video playback? What can I do?
A. 1. Reduce the number of shared users if applicable. 2. Decrease the distance between your playback
device and the MediaShare Wireless device. 3. Copy the video to your device before playback. 4. Confirm
quality of original video by playing back on other devices.
Q. I am using an Android mobile device. What video file types can I play using MediaShare?
A. The player or players that you have installed on your Android device will determine which video file types
you can play. To play a compatible file you can choose one of two methods:
1) Copy the file from MediaShare to the Android device and then play the file from your Android device.
This method is recommended for files encoded at higher data rates.
2) Leave the file stored on MediaShare and play the file from there. Depending on the encoded file data
rate, this method may introduce delay in video payback due to Wi-Fi bandwidth limitations and other
restrictions.
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