How To Contact Abb Technical Support - ABB VSN700 Product Manual

The table below shows the meaning of LED indicators during the start-up process and normal
operation.
Boot/Operation Stage
Powered Off
First Stage Bootloader
Second Stage Bootloader
Kernel loading
Resetting to Factory Default(only if triggered)
System Initialization
Running normally

How to contact ABB technical support

For technical support please go to www.abb.com/solar. When requesting technical support,
please provide the following information:
• Model #
• Unit serial number
• Site/project name
• Problem description
Be prepared to describe the problem you are experiencing including specific details of the
application, installation, and any additional pertinent information.
In the event that the equipment needs to be returned to the factory for any reason, please call to
obtain a RMA number (Return Merchandise Authorization). Do not return items without a RMA
number displayed on the outside of the package.
If you require an advance replacement to be shipped before the RMA unit has been received by
ABB, you will need to submit a valid purchase order for the replacement unit, referencing the RMA
number on the P.O. When we receive the faulty unit, we will credit the cost of the replacement, if it
is covered by the warranty.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure your shipment. Our
warranty does not cover damage incurred during transit.
VSN700 Data Logger Product Manual
LED Indicators
Both LEDs off
Orange LED lit solid
Orange and Green LEDs lit solid
No LEDs lit
Both Orange and Green LEDs blink synchronized
Green and Orange LEDs blink alternately
Green LED lit solid
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