Dish Network ViP211k User Manual page 103

Reference
Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening
Your computer or FAX
machine was receiving a FAX
or modem transmission, but an
error occurred.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
Menus
What Is Happening
You were using a menu, and it
suddenly closed.
96
Possible Reason
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information during
the FAX or modem call. When
the receiver found that the
telephone was busy, it
automatically disconnected.
This generated "clicks" that
caused an error in the FAX or
modem transmission.
Possible Reason
• You may not have locked the
receiver.
• You may not have written
down the password, to keep it
in a safe place.
Possible Reason
• The receiver has a time-out
feature that closes any menu
after several minutes of no
activity. This will discard any
changes you have made, but
otherwise does no harm to the
receiver.
What to Do
• Have the sender resend the FAX or modem
transmission.
What to Do
• You must lock the receiver to apply any
lock that you have set.
• Call the Customer Service Center at 1-800-
333-DISH (3474. You must provide the
following information: (1) your name; (2)
your address; (3) your telephone
number;(4) and the receiver serial
identification number.
What to Do
• Start over again.