Creating A Voice Portal; Recording And Editing Audio Files - DETEWE OpenAttendant 205 User Manual

OpenAttendant
The OpenAttendant is not supplied with any systems, menus or audio files, so
proceed as follows when configuring it for the first time:
1. In the Audio menu, load the audio files you will need or record them (see also
Recording and Editing Audio Files starting on page 12). Use the KDA Manager
program to do this.
2. In the Menu menu, configure the menus required for user guidance in the
voice portal. The appendix contains a template with which you can plan and
document the individual menus and their actions and reactions (see Menu
Template starting on page 22). The chapter Tips for Planning a Voice Portal
starting on page 13 contains some points you should pay attention to with
regard to user guidance.
3. In the Systems menu, configure at least one system (voice portal) and assign
the menus to it.
1.6

Recording and Editing Audio Files

There are different ways to record or edit the audio files you want to use in a voice
portal:
■
In the Configurator of the OpenCom 100/OpenCom X300 in the Open-
Attendant: Audio menu. There you can record individual audio files and
directly save them to the OpenCom 100/OpenCom X300 memory card via a
connected system telephone (see also Backing up used audio files starting on
page 14). Further information on this process can be found in the
OpenCom 100/OpenCom X300 online help.
■
Using the KDA Manager program. You use this program to generate audio
files in a suitable file format, which you can then load into the OpenCom 100/
OpenCom X300 (see also KDA ManagerKDA ManagerKDA Manager starting on
page 15).
8
Note: Please note the information in the online help regar-
ding the OpenAttendant menu. All configuration settings
are explained in detail there.
Note: If you use foreign audio files in a voice portal, please
note the manufacturer's licensing agreements. You may have
to pay fees such as German GEMA fees for these audio files.
Recording and Editing Audio Files