Openattendant; Program Overview - DETEWE OpenAttendant 205 User Manual

OpenAttendant

1. OpenAttendant
1.1

Program Overview

Using the OpenAttendant 205 (hereafter: OpenAttendant), you can create infor-
mation systems (voice portals or voicemail systems) in which calls are party or
totally processed automatically. Callers navigate through the individually
designed (voice) menus using the keypad on their telephones.
Announcement services for cinema timetables, the weather, stock exchange tips,
opening hours, special offers or for heads of a shared office are just some of the
possible applications for the program.
You can configure up to five independent systems (voice portals), each with their
own telephone numbers. You can also define different reactions for each system in
connection with OpenCom 100/OpenCom X300 time groups (e.g. for handling
day- and night-time calls).
You can protect selected menus and actions in a voice portal using a PIN and in
doing so, make them accessible to a certain group of users. This enables calls to be
diverted to a mobile telephone for certain customers or selected customers might
be connected directly to top management, for example.
Announcements or music can be imported into the system using a) a system
telephone or b) a PC. The latter requires a conversion program, which is included
in the scope of delivery (called the KDA Manager).
The OpenAttendant program package is integrated into the OpenCom 100/
OpenCom X300 software, so voice portals can be easily configured via the Web
interface of the configuration software. (They can also be managed and saved
with the entire OpenCom 100/OpenCom X300 configuration.)
Announcements and music are managed in audio files and are saved on the
OpenCom 100/OpenCom X300 memory card.
This is the same card as is used for the OpenVoice voicemail system.
Both programs – OpenVoice and OpenAttendant – can be operated simultane-
ously. The two can make equal use of the voice channels to the memory card.
Program Overview
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