Miscellaneous Troubleshooting - Packard Bell computer Quick Start & Troubleshooting Manual

Close programs using
If you cannot close your programs by clicking on the cross in the top right corner of the screen, try using
Task Manager
the .
1. Press the [Ctrl]+[Alt]+[Del] keys simultaneously or right-click on an empty space on the taskbar and
select Task Manager in the pop up menu.
2. Select the failing program in the list and click on End Task.
Does this happen with only one application?
If you notice that a specific program does not work correctly, try uninstalling and reinstalling it.
1. For software that was originally provided with your computer, click on 'Start'
Packard Bell - Security & Support > Smart Restore.
2. For any additional software, click on 'Start'
Are there updates available for the erratic application(s)?
If you do not notice improvement after reinstalling your program, please check the software editor's
Website for updates. If the program was originally supplied with your computer, you may check the
Packard Bell Support Website on www.packardbell.com for downloads as well.
Is your computer up-to-date?
Malicious programs such as virus and spyware can infect your computer and cause some of your programs
to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware
regularly and get the latest updates. For more on keeping your computer up-to-date, please refer to the
Updates
chapter on page 32.
Perform a non-destructive recovery
Launch the Packard Bell Recovery Program in
Bell - Security & Support > Smart Restore.
If your computer cannot display the Windows desktop, restart your computer, press the [F11] key upon
start-up when the Packard Bell logo appears to start the Recovery Program.

Miscellaneous Troubleshooting

Keyboard & Mouse
My Keyboard Does Not Work
1. The numeric keypad is disabled
When the [Num Lock] key is active, the numeric keypad can be used to enter numbers, like the keyboard
of a calculator. When the [Num Lock] key is not activated, the keypad either functions as a second set of
cursor keys (on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards).
On some computers, the Num lock icon is shown in the Notification Area or a LED on the key-
board indicates that it is enabled.
2. Your keyboard is not properly connected (see your Installation Guide).
a. Switch your computer OFF.
b. Disconnect then reconnect the keyboard properly.
c. Switch your computer ON.
3. Your cordless keyboard is not properly connected.
a. Check that the receiver is connected properly (see page 5).
b. If your receiver uses a USB connector, try to connect it to another port.
c. Also check your batteries.
Quick Start & Troubleshooting Guide
44 -
Windows Task Manager
Smart Restore
> Control Panel > Programs and Features.
. Click on 'Start'
> All Programs >
> All Programs > Packard