Troubleshooting - SoftBank 842P User Manual

Troubleshooting

Handset does not turn on
K
Was pressed for more than one second?
Is battery level sufficient?
Is battery inserted properly? (
Handset functions do not work after turning power on
Does PIN Entry window appear?
PIN Authentication is ON . Enter PIN (
USIM not inserted After power-off Insert USIM or Inserted USIM is
unavailable to this mobile phone Please insert valid one appears
when handset is turned on or operations attempted
Is USIM Card inserted correctly? (
Is SoftBank specified USIM Card inserted? (
USIM Card IC chip may be dirty.
Wipe with a clean cloth, then insert USIM Card correctly.
Keypad does not respond
Does appear in Standby?
Z
Keyguard is active ( P.12-4). Cancel it.
Does appear?
Z
Privacy Key Lock is active (
Display is blurred
Adjust Back Light brightness (
Is View Blind active?
Z
Cancel View Blind ( P.1-28).
Side Keys do not work while handset is closed
Does appear?
Z
Side-keys Guard ( P.12-9) is ON .
Set to OFF .
Z
P.1-12)
Z
P.12-2).
Z
P.1-3)
Z
P.1-2)
P.12-4). Cancel it.
Z
P.17-5).
Outgoing calls will not connect or message and Internet
connections are unavailable
Does or appear?
Is handset out-of-range or in a location where signal is weak?
Move to a location where signal is strong.
Does appear?
Z
Cancel Offline Mode ( P.1-16).
Are you using handset overseas?
Set international settings (e.g. Select Operator) to use abroad
Z
( P.2-10).
Does appear?
Z
Personal Data Lock is set (
Outgoing calls will not connect
Is area code entered?
Is Call Barring restricting outgoing calls? (
Does appear in Standby?
Total cost has reached upper limit. Set Max Cost Limit to OFF or execute
Z
Reset ( P.17-8).
Outgoing calls will not connect; only busy signal sounds
Is area code entered?
Is Call Barring restricting outgoing calls? (
Call is interrupted or disconnected
Does appear?
Is handset out-of-range or in a location where signal is weak?
Move to a location where signal is strong.
P.12-5). Deactivate Personal Data Lock.
Z
P.2-20)
Z
P.2-20)
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