Page 1 VS1 Telephone System Installation, Configuration & Operating Guide Telecor Inc. 1114 Westport Cr. Intended for use in VS1 Systems Mississauga, Ontario running TVS Software 2.10 Canada, L5T 1G1 Tel: (905) 564-0801 June 2003 Fax: (905) 564-0806 Man Rev 3...
Page 2 LS/DI1/DI2/DI3 Telecor Inc. reserves the right to revise this publication and to make changes to its content, at any Trade Name: Telecor Cut-Over Box time, without any obligation to notify any person or entity of such revisions or changes.
Page 3 CS-03 Information (Canada) CS-03 Information (Canada) NOTICE: The Industry Canada label identifies certified equipment. The certification means that the AVIS: L'étiquette d'Industrie Canada identifie le matériel homologué. Cette étiquette certifie que equipment meets certain telecommunications network protective, operational and safety requirements. le matériel est conforme aux normes de protection, d'exploitation et de sécurité...
Page 4: Important Safety Instructions
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
Page 5: Table Of Contents
Using this Guide ........................xvi Conventions in this Guide ...................... xvi Font Styles Used ........................xvii ......................1 ARDWARE HARDWARE OVERVIEW ......................3 Telecor Voice Server (TVS) Model 200 ..................4 Hardware Specifications ......................4 I/O Port and IRQ Usage......................5 Port Expansion Unit (PEU)......................7 PEU 250..........................7 PEU 205..........................7 PEU 200..........................7...
Page 6 Connecting Zone Pager Outputs on a PEU 205..............29 Connecting Music Inputs on a PEU 205................29 Connecting Relay Outputs on a PEU 205 ................30 Installing the Dry Contact Unit Model 100................30 External Contacts – Dry Contact Unit Model 100 ..............31 Connecting Zone Pager Outputs on a DCU ................31 Connecting Music Inputs on a DCU ..................31 Connecting Relay Outputs on a DCU..................31 Installation Checklist ......................32...
Page 7 Caller Greeting – Run System Command File ..............100 Get Caller Response ......................101 Caller Response Handler ..................... 102 Caller Response ....................... 102 Caller Response – Touch Tone ..................103 Caller Response – Multi-digit Number................103 VS1 Installation, Configuration & Operating Guide...
Page 8 Caller Response – Number Range................... 104 Caller Response – Caller Response Timeout ..............104 Sending the Caller to Another Procedure................. 104 Assigning a System Action ....................105 System Action – Transfer to an Extension ............... 105 System Action – Transfer to an Outside Line ..............106 System Action –...
Page 9 Creating a New Toll Restriction Scheme ................163 Allowing Entries in a Toll Restriction Scheme..............164 WORK GROUPS ........................165 VALIDATING THE CONFIGURATION ................... 167 Displaying Errors ........................167 VS1 EDITOR – LIMITED FEATURE VERSION..............168 ....................169 TATION PTIONS STATION OPTIONS OVERVIEW.................... 171 Overview of Attendant ......................
Page 10 Forwarding a Voice Mail Message to a Range of Extensions .......... 193 Forwarding a Voice Mail Message to a Work Group ............193 Gaining Access to Your Voice Mail From Another Internal Telecor VS1 Station....193 Gaining Access to Your Voice Mail From an External Line ..........194 Voice Mail Notification on a Digital Pager ................
Page 11 Adjusting DSP Volume on CO Line Connected to an Auto Attendant or Voice Mail ... 207 SETTING THE SYSTEM DATE AND TIME ................209 TELECOR VOICE SERVER FLOW CHARTS ................ 210 Inbound CO Call........................210 Outbound CO Call ........................ 211 Auto Attendant—Single Procedure ..................
Page 12 VERIFYING CO DISCONNECT SIGNALS ................240 T1 INTERFACE CARD CONFIGURATION ................242 T1 Interface Card Parameter Setup Using Tel-Site ............. 242 T1 Interface Card Setup Using VS1 Editor ................247 Adapter Setup........................247 Configuring a T1 Port as a CO Line ................. 248 Configuring a T1 Port for DID or DNIS ................
Page 13: Introduction
PEU provides 16 ports. Up to 11 additional PEUs can be added with 16 ports each, enabling the Telecor VS1 phone system to expand to 192 ports, depending upon the type of station sets used. A number of station options are available in the form of Computer Telephony Integration (CTI) applications or desk phones.
Page 14: Using This Guide
Section 6 provides a comprehensive Index. Conventions in this Guide This guide is designed to help you install and configure the Telecor VS1 phone system quickly and efficiently. There are some words and symbol conventions used throughout the guide to help you along the way.
Page 15: Font Styles Used
Font Styles Used Bold Elements found on the Tel-Site, VS1 Editor, Telecor Attendant, and Telecor Connect application screens, such as windows, menus, dialog boxes and commands. Keys on the keyboard or phone. SMALL CAPS Italics Image captions. Note Important or additional information.
Page 16: Hardware
Hardware...
Page 17: Hardware Overview
HARDWARE OVERVIEW This section of the ICO Guide describes the following hardware components of the VS1 Telephone System. • Telecor Voice Server Model 200 (PV-CSU-200) • Port Expansion Unit Model 250 (PV-PEU-250) • Port Expansion Unit Model 205 (PV-PEU-205) • Port Expansion Unit Model 200 (PV-PEU-200) •...
Page 18: Telecor Voice Server (Tvs) Model 200
Telecor Voice Server (TVS) Model 200 The Telecor Voice Server Model 200 (PV-CSU-200) is the central component of the Telecor VS1 telephone system. It houses the proprietary software and hardware that operates the system. The TVS is a commercial, industrial-grade server that uses industry-standard hard drives and can store at least 30 hours of voice messages.
Page 19: I/O Port And Irq Usage
Host Adapter Cable (26-Pin) TVS front and back views I/O Port and IRQ Usage The following tables list the I/O Port and Interrupt Request settings used by the Telecor VS1 phone system. Usage System Timer Keyboard Cascade to second programmable Interrupt Controller...
Page 20 Port Address* Usage 210–21F System Timer 2F8–2FF COM 2 300–307 HA200 Host Adapter (ports 1–32) 308-30F HA200 Host Adapter (ports 33–64) 310–317 HA200 Host Adapter (ports 65–96) or T1 Interface Card 1 318–31F HA200 Host Adapter (ports 97–128) or T1 Interface Card 0 320–327 HA200 Host Adapter (ports 129–160) 328–32F...
Page 21: Port Expansion Unit (Peu)
CO lines and station equipment are connected. Each PEU has 16 RJ-11 ports. The first PEU is attached to the Telecor Voice Server (TVS). An additional PEU can be daisy- chained off the first PEU. The TVS comes with a 32-port Host Adapter Card from which a maximum of two PEUs can be daisy-chained.
Page 22: Hardware Specifications
PEU 250 PEU 205 PEU 200 Hardware Specifications Dimensions (WxHxD): 16.5" x 3" x 13.5" Weight: 27 lbs. Power Requirements: 120 VAC Temperature: 4°–38° C operational; Humidity: 5%–95% non-condensing Standards Compliance: FCC Part 15, FCC Part 68; UL1950 Power Consumption: max 120VA Hardware...
Page 23: Dry Contact Unit (Pv-Dcu-100)
Hardware Specifications Dimensions (WxHxD): 16.5" x 1.75” x 2.75” Weight: 1 lb. 6 oz. Power Requirements: No power required Temperature: 4°–38° C operational; Humidity: 5%–95% non-condensing Standards Compliance: FCC Part 15, FCC Part 68; UL1950 VS1 Installation, Configuration & Operating Guide...
Page 24: Cut-Over Box
An optional Cut-Over Box provides power failure transfer for up to four analog CO lines by routing the CO lines directly to station sets on the VS1 telephone system. If you have a power failure or if the Cut-Over Box is turned off, each station connected to the Cut-Over Box becomes a direct outside line for incoming and outgoing calls.
Page 25: Host Adapter Cards
Cards can be installed in the TVS to increase the port capacity of the phone system. Aside from the 32-port model Host Adapter Card, Telecor offers a 64-port model. The 64-port Host Adapter Card supports four PEUs, giving you 16 ports per PEU for a total of 64 ports. Installing three 64-port Host Adapter Cards expands the number of ports to 192.
Page 26: Caller Id Option Module
The Caller ID Option Module permits Caller ID (provided by local phone company) to work on the Telecor VS1 phone system. The Caller ID Option Module requires Voice Server Software Version 2.7 or later. The Caller ID Option Module is installed inside a Port Expansion Unit Model 200 (PV- PEU-200) or Port Expansion Unit Model 205 (PV-PEU-205).
Page 27: 10Base-T Network Interface Card
The 10Base-T Network Interface Card must be installed in the ® Telecor Voice Server (TVS) if you want to log on to a Novell network or an NT 4.0 server running File and Print Services for Netware (FPNW).
Page 28: T1 Interface Card
T1 Interface Card T1 is a digital transmission link with the capacity of 1.544 Megabits per second (Mbps). T1 uses two pairs of normal twisted wires, and can normally handle 24 simultaneous voice conversations. The T1 Interface Card is installed inside the TVS and supports 24 T1 channels. The T1 Interface Card supports E&M, DID, DNIS, ANI, Ground Start, and Loop Start.
Page 29: Tvs Vga Video Card
TVS VGA Video Card The Telecor Voice Server (TVS) Model 200 includes a built-in VGA video card. Note Even if you do not plan to connect a monitor to the system, the video card is required for operation and must remain installed.
Page 30: Sc200 Switch Card
SC200 Switch Card Each TVS comes with a preinstalled Switch Card, identified by its 15-pin connector labeled Cable A. The primary functions of the Switch Card are to support call switching, zone paging, external music on-hold sources, relay contacts, and the voice channels. It has a connection for an external fan with a fan fault monitor.
Page 31: Computer Telephony Interface Module (Ctim)
The Computer Telephony Interface Module (CTIM) provides a digital interface to the VS1 phone system for the Telecor Attendant and Connect applications. The CTIM is an external device with a headset jack intended for use only with the VS1 phone system.
Page 32: Pc Option Module (Pcom)
The PC Option Module (PCOM) provides an externally connected serial interface to a computer for data sent by the Telecor Voice Server (TVS). The PCOM is used with the Telecor Connect CTI client application. By installing a PCOM, Telecor Connect users can use their computer screen for call processing and keep the phone on their desk.
Page 33: Acd Status Board
Installation and setup of the ACD Status Board is quick and straightforward. No additional hardware or software needs to be installed on the Telecor Voice Server (TVS) or the Port Expansion Unit (PEU). The ACD Status Board is connected to the VS1 business telephone system through the ACD Status Phone.
Page 34: Hardware Configuration & Installation
The PEU 250 provides power failure cut-over functioning for up to four analog CO lines by routing the CO lines directly to station sets on the VS1 telephone system. A Port from 1 through 4 configured as a CO Line will cut over to an associated Port from 5 through 8, respectively, if configured as an Extension.
Page 35: Configuring The Peu 205 And 200
Ports 1–4 are preset as CO ports and Ports 5–8 are set as station ports. Up to four additional CO ports can be configured by repositioning the jumpers on Ports 5–8. • Ports 9–16 do not have jumpers. VS1 Installation, Configuration & Operating Guide...
Page 36 Analog (black) Port 1 jumper settings Digital (blue) Remote Power (red) Jumpers inside the PEU 4. Set the jumpers for Port 1 based on the diagram below. Move all jumpers to the left side for a station. Move all Analog (black) and Remote Power (red) jumpers to the right side for CO ports, and set the digital (blue) jumpers based on having Internal Caller ID or External Caller Jumper Settings 5.
Page 37: Rack Mount Setup
CO ports on the PEU 250 or PEU 205. Station field wiring and Telco Demarc lines are terminated onto TM-16X3 or TM-8X3 terminal blocks (see “Terminal Blocks,” page 25). The terminal blocks may be located on the equipment rack. VS1 Installation, Configuration & Operating Guide...
Page 38: Wall Mount Setup
(see “Terminal Blocks,” page 25). Telecor recommends that the terminal blocks be arranged in an orderly manner on a plywood sheet mounted onto the wall. DO NOT MOUNT ANY EQUIPMENT DIRECTLY ON DRYWALL SURFACES. Wiring channels should be used to neatly house all the field wiring.
Page 39: Peu Wiring Requirements
All ports are universal, enabling you to use any station option. USOC is the wiring standard that should be followed for installing the VS1 phone system. Wiring should adhere to the color code for USOC 6 conductor telecommunication lines as shown in the diagram below.
Page 40: Connecting The Telecor Voice Server (Tvs)
Connecting the Telecor Voice Server (TVS) TVS to PEU 250 The diagram shows the correct port for each cable on the TVS and PEU 250. To connect the TVS to the first PEU 250, complete the following steps. 1. Plug one end of the 26-pin data cable in the Host Adapter port on the TVS; plug the other end of the 26-pin data cable in the Host Adapter port on the PEU.
Page 41: Tvs To Peu 205
Plug in a VGA monitor Connect the Host Adapter Cable (26-Pin) Program the T1 Interface Card using the T1 Edit program in Tel-Site. Side View Next PEU Cable A (15-Pin) Connecting the TVS to the PEU 205 VS1 Installation, Configuration & Operating Guide...
Page 42: Installing Additional Peus
Installing Additional PEUs Up to 11 additional PEUs can be added to your VS1 phone system to increase the number of available ports to 192. An additional PEU can be daisy-chained off the first PEU. The first PEU (odd numbered) is always connected directly to the Host Adapter Card inside the TVS, and the second PEU (even numbered) is daisy chained from the first PEU.
Page 43: External Contacts - Peu 205
2. Match the negative and positive connectors to the correct jacks on the Model 205. 3. Use a phone connected to the Telecor VS1 phone system to make a test announcement and then adjust the volume level on the paging equipment as necessary.
Page 44: Connecting Relay Outputs On A Peu 205
These devices are controlled by dialing a DTMF code from any station. Follow these general guidelines when connecting devices to the dry contact relays. • Each relay output is normally open and completely isolated from the VS1 phone system and from ground. •...
Page 45: External Contacts - Dry Contact Unit Model 100
2. Match the negative and positive connectors to the correct jacks on the DCU. 3. Use a phone connected to the Telecor VS1 phone system to make a test announcement and then adjust the volume level on the paging equipment as necessary.
Page 46: Installation Checklist
• The maximum open circuit voltage for either contact is 24 volts AC or DC. The maximum current switched by either contact is 0.5 amps. Installation Checklist Configure each PEU by setting the jumper settings for each port. Mount the PEU to the wall or in the 7' x 19" rack. Use the cables to connect the TVS to the first PEU, and then mount the TVS.
Page 47: Connecting The Cut-Over Box
Connecting the Cut-Over Box When installing a new system, Telecor recommends that the Cut-Over Box cable connections are made after the system has been installed, the software configured, and all stations have been tested and verified. This aids in determining which stations will be connected to the Cut-Over Box. To connect the Cut-Over Box, complete the following steps: 1.
Page 48: Testing The Cut-Over Box
Telco Demarc Final Cut-Over Box Connection Testing the Cut-Over Box After all connections are made, test the Cut-Over Box by turning the switch on the bottom of the Cut-Over Box to the Off position. The power indicator turns off. When the Cut-Over Box is off, calls coming in on a CO line route directly to the corresponding extension.
Page 49: Installing A Host Adapter Card
1. Set the port switches on the Host Adapter Card to correspond with the PEU ports it is going to support. Use the following table, or refer to the one printed on the Host Adapter Card. 64-port Host Adapter Cards have two switch blocks to set. VS1 Installation, Configuration & Operating Guide...
Page 50 6. Replace the TVS cover, plug in the system, and then turn the power on. Reconnect the CO lines to the PEU. After installing a Host Adapter Card, you can connect additional PEUs to your Telecor VS1 phone system. For more information, see “Installing Additional PEUs,” page 28.
Page 51: Host Adapter Cards Checklist
Connect the Host Adapter Card to the PCM Bus cable in the TVS. Replace the TVS cover and reconnect the Host Adapter cable. Plug in and turn on the system, and then reconnect CO lines to the PEU. Connect additional PEUs to the TVS. VS1 Installation, Configuration & Operating Guide...
Page 52: Installing The Caller Id Option Module
Installing the Caller ID Option Module The Caller ID Option Module is installed inside a Port Expansion Unit Model 200 (PV-PEU-200) or Port Expansion Unit Model 205 (PV-PEU-205), serial number 40,000 and above. The Caller ID module is not used with the Port Expansion Unit Model 250 (PV-PEU-250) as it contains integrated Caller ID circuitry on all 16 ports.
Page 53: Verifying The Caller Id Option Module
5. Replace the cover on the PEU, and then plug it in. 6. Reconnect the CO lines. See “Port Configurations” in the VS1 Editor section for activating Caller ID. Verifying the Caller ID Option Module When the Caller ID Module is properly installed and configured, Caller ID numbers are sent to station option displays.
Page 54: Installing A 10Base-T Network Interface Card
IRQ11, the TVS will not detect the 10Base-T Interface card. Call Telecor Technical Support for assistance. 1. Using the VS1 Editor configuration program, select the System Configuration 2 pane. 2. Enter the following information in the Network group box: UserName: Type a valid UserName on the network. The UserName must have a password to work correctly.
Page 55: 10Base-T Network Interface Card Checklist
Connector on the 10Base-T Network Interface Card. Plug in and turn on the system, and then reconnect the CO lines to the PEU. Use the VS1 Editor configuration program to configure the 10Base-T Network Interface Card. See “Station Message Detail Recording (SMDR)” in the Reference section to redirect SMDR files through a network.
Page 56: Installing A T1 Interface Card
The T1 Interface Card is an ISA card and is inserted into any unused ISA slot. The internal bus connector fits on top of the T1 Interface Card that attaches it to the other Telecor VS1 phone system cards. The T1 Interface Card has a built-in channel service unit, and no additional Telecor VS1 phone system hardware is required.
Page 57: Installing The T1 Interface Card
5. Connect the PCM bus cable to the connector at the top of the card. VS1 Installation, Configuration & Operating Guide...
Page 58: Cable Installation
After installing the T1 Interface Card, make the cable connection from the Telco Demarc (T1 repeater) point to the RJ48C jack on the end of the T1 Interface Card. Telecor provides a cable with connectors. If a longer cable is required, it must be constructed from Category 5 twisted pair wiring connected to pairs 1 and 2 with an RJ48C connector at each end.
Page 59: Installing The Ctim
The Computer Telephony Interface Module (CTIM) provides a digital interface to the VS1 phone system for the Telecor Attendant and Connect applications. The CTIM is an external device with a headset jack intended for use only with the VS1 phone system. To install the CTIM, complete the following steps: 1.
Page 60: Installing The Pc Option Module (Pcom)
The PC Option Module (PCOM) provides an externally connected serial interface to a computer for data sent by the Telecor Voice Server (TVS). The PCOM is used with the Telecor Connect CTI client application. By installing a PCOM, Connect users can use their computer screen for call processing and keep the phone on their desk.
Page 61: Creating An Emergency Boot Floppy
The server restarts. 3. When the VS1 Options menu appears, press 2 to select the VS1 Configuration option. 4. On the VS1 Configuration menu, press 4 to select the Create an Emergency Boot Floppy option. 5. Insert the high-density, write-enabled disk into Drive A of the TVS, and then press ENTER •...
Page 62: Tel-Site
Tel-Site...
Page 63: Overview Of Tel-Site
OVERVIEW OF TEL-SITE Tel-Site provides remote system access (RSA) to the VS1 phone system. Tel-Site is used for the following: • Connecting with the customer TVS to upload configuration changes • Downloading and uploading customer TVS files • Performing file maintenance •...
Page 64: Tel-Site Windows
In the Connect to customer site group box there is a Connect and Disconnect command button. Once connected, information about the Telecor Voice Server at the site is displayed. This includes site information, such as the version number of the Voice Server at the site, information about free space on the hard disk, and activation keys.
Page 65: The Configuration Window
TVS files that have changed since the last remote activity. It can then download any updated files so that your local computer matches the latest customer site configuration. The VS1 Editor configuration program is then used to configure the files on your local computer. Once configured, the changes are uploaded to the customer TVS and put into effect.
Page 66: The Explorer Window
The Explorer Window The Explorer window is designed to perform discretionary file maintenance. It can be used to upload and download files that are not automatically handled by the Configuration window. The Tel-Site application keeps track of all changes made to the customer TVS files within the Explorer window.
Page 67: The Terminal Window
Window, Timed Capture, and Clear Capture buttons. The latter three buttons appear dimmed, or unavailable, until the Terminal window is activated. Terminal window Clear Capture Timed Capture Capture window Terminal window toolbar button Terminal window (displaying “line status”) VS1 Installation, Configuration & Operating Guide...
Page 68: Setting Up A New Site
Site Selection window 2. By default, Site Selection will store customer sites in the C:\Telecor Sites directory, as displayed in the Master Site List Location box. To change the Master Site List Location, click Change and navigate to the directory where sites will be stored.
Page 69: How Tel-Site Organizes Site Information
Tel-Site makes it easy for you to organize multiple customer sites within a single folder on your local computer. By default, this folder is C:\Telecor Sites, but you can use a different folder if you like. The illustration shows three customer sites arranged this way.
Page 70: Connection Methods
Tel-Site Modem to TVS Modem through two PEU ports (on- site) The method for the on-site connection is a modem-to-modem connection through two Telecor Port Expansion Unit (PEU) extension ports. TVS Configuration If connecting to the TVS for the first time, the TVS Configuration steps do not need to be followed, as this configuration is enabled by default.
Page 71 9. If steps 4 or 7 had to be changed from the default settings, use your current connection method to upload the new settings to the customer TVS and reload the changes. See “Tel-Site Basic Operation” on page VS1 Installation, Configuration & Operating Guide...
Page 72: Hardware Setup
Alternatively, the telephone cord from the Tel-Site computer does not need to be directly connected to the PEU. It can be plugged into the data port of a Telecor DP200 Display Phone, or into a wall jack of a station extension. The only requirement is that the cord is connected to an extension somewhere on the system.
Page 73: Tel-Site Setup
6. In the Phone number text box, enter 599. Extension 599 is the default extension number of Port 16, which is connected to the TVS modem. 7. Ensure the check box The modem shares a CO line is cleared. VS1 Installation, Configuration & Operating Guide...
Page 74: Tel-Site Modem To Tvs Modem Through Two Peu Extension Ports Connection Checklist
Tel-Site Modem to TVS Modem through Two PEU Extension Ports Connection Checklist In the System Configuration 2 pane of the VS1 Editor program, set the modem to answer on the first ring. In each configuration, make sure that PEU Port 16 is configured as a Modem/Fax port with the extension 599.
Page 75: Tvs Modem As An Extension Connection (Off-Site Access)
16 is defined as a Modem/Fax Port with extension 599. 1. With the site open through Tel-Site, click the Configuration window button in the toolbar. 2. Click the VS1 Editor button. • The VS1 Editor configuration program opens.
Page 76: Hardware Setup
Modem/Fax port Modem/Fax Port Configuration 8. Click the Save button in the toolbar. 9. If step 4 or step 7 had to be changed from the default settings, use your current connection method (such as the default on-site connection) to upload the new settings to the customer TVS and reload the changes.
Page 77: Tel-Site Setup
Attendant answering 7. Click OK to return to the Site Selection window. 8. Click OK to return to the Connection window. 9. See “Tel-Site Basic Operation” on page 76 • Connect to a site VS1 Installation, Configuration & Operating Guide...
Page 78: Tvs Modem As An Extension Connection Checklist
Reload configuration changes TVS Modem as an Extension Connection Checklist In the System Configuration 2 pane of the VS1 Editor program, set the modem to answer on the first ring. In each configuration, make sure that PEU Port 16 is configured as a Modem/Fax port with the extension 599.
Page 79: Dedicated Co Line To Tvs Modem Connection (Off-Site Access)
For a Dedicated CO to Modem Connection, you must configure the TVS modem to answer the Tel- Site modem call. 1. With the site open through Tel-Site, click the Configuration window button in the toolbar. 2. Click the VS1 Editor button. • The VS1 Editor configuration program opens.
Page 80: Hardware Setup
Hardware Setup Prior to making the necessary hardware changes, ensure the TVS is configured to support the Dedicated CO Line to TVS Modem connection (see page 67). The diagram below shows the hardware setup for a dedicated CO line connection. A CO line from the telephone company demarc is run to the line jack of the TVS modem.
Page 81: Dedicated Co Line To Tvs Modem Connection Checklist
Reload configuration changes Dedicated CO Line to TVS Modem Connection Checklist In the System Configuration 2 pane of the VS1 Editor program, set the modem to answer on the first ring. Using your current connection method, upload the new configuration setting (only if changed from default) to the customer TVS and reload the changes.
Page 82: Tvs Modem Shares A Co Line Connection (Off-Site Access)
The TVS Modem Shares a CO Line connection uses DISA (Direct Inward System Access) as part of its logon to the system. DISA is a way to gain access to the internal dial tone of the VS1 telephone system from an external phone not connected to the system. For example, you are off-site and want to access an outside line from the office.
Page 83: Enabling Disa On The Co Port Connected To The Tvs Modem
Line connection Enabling DISA on the CO Port connected to the TVS modem 1. In the VS1 Editor Tree Control display, click Port Configurations. 2. In the Port Configurations pane, select the configuration where you want to make changes. For example, select the DAY configuration.
Page 84: Setting Up A Disa Password On An Extension Port
Port Setting up a DISA Password on an Extension Port 1. In the VS1 Editor Tree Control display, click Port Configurations. 2. In the Port Configurations pane, select the configuration where you want to make changes. For example, select the DAY configuration.
Page 85: Uploading New Settings And Reloading Changes
4. If an RSA password is required to enable the Tel-Site modem to communicate with the TVS, enter it in the RSA password text box. See “Remote System Access (RSA) Password” on page 78 for more information. VS1 Installation, Configuration & Operating Guide...
Page 86 5. In the Phone number text box, enter the phone number of the CO line plugged into the line jack of the TVS modem. Note When specifying the customer site phone number, you can either specify the number explicitly (using a 9 to get an outside line, for example) or use Standard Number Format. See the Tel-Site Help topic Standard Number Format for more information.
Page 87: Tvs Modem Shares A Co Line Connection Checklist
TVS Modem Shares a CO Line Connection Checklist In the System Configuration 2 pane of the VS1 Editor program, set the modem so it does not answer. In each configuration, enable DISA on the CO Port connected to the TVS modem.
Page 88: Tel-Site Basic Operation
1. Connecting to a site. 2. Downloading any files that have changes from a site. 3. Changing those files on your local computer using VS1 Editor. 4. Uploading those changes to the site. 5. Reloading those changes to put them in effect Connecting to a Site The Connection window for Tel-Site appears when the application is first started.
Page 89: Downloading Files From A Site
Tel-Site computer to match the latest customer site configuration, the VS1 Editor program is used to configure the files. 1. In the Configuration window, click the VS1 Editor to open the VS1 Editor configuration program.
Page 90: Remote System Access (Rsa) Password
To assign a RSA password to the TVS, complete the following steps. 1. In the Tree Control display of the VS1 Editor program, click System Configuration 1. 2. In the RSA Password text box, assign a password. The password can be alphanumeric. Leaving the box blank means there is no password.
Page 91: Reloading Configuration Changes
If a reset of the TVS is required, the reset should be made during periods of low call activity, such as after business hours. Call traffic is interrupted when the TVS is reset. VS1 Installation, Configuration & Operating Guide...
Page 92: System Reset Required
Reload changes System Reset Required If any of the following items are changed with the VS1 Editor and uploaded to the server, a system resest is required. • ACDs • Adapter Setup • Activation Keys • Auto Attendants (except extension numbers) •...
Page 93: Vs1 Editor
VS1 Editor...
Page 94: Overview Of Vs1 Editor
VS1 Editor can be opened independently or can be opened through Tel-Site via the Configuration window. The VS1 Editor application is available for download from the VS1 Dealer Page of the Telecor Web Site (www.telecor.com). Please visit the page for details on licensing information and installing the application.
Page 95: Activation Keys
The VS1 system controls software features through the use of Activation Keys. Activation Keys “turn on” or activate certain VS1 phone system options purchased from Telecor. Activation Keys are linked to the Telecor Voice Server (TVS) System ID Number (OHA Serial Number) and only activate software installed on that TVS.
Page 96: Installing Activation Keys
Number is used to authenticate Activation Keys for that particular TVS. If the Host Adapter Card is configured for ports 1-32 is replaced, you must call Technical Support for new Activation Keys. Activation Key pane VS1 Installation, Configuration & Operating Guide...
Page 97: Adapter Setup
ADAPTER SETUP Adapter Setup is required to indicate to the VS1 System what hardware is allocated for its ports. If upgrading system hardware, Adapter Setup can save you time by enabling you to perform the following actions before installing the new hardware: •...
Page 98: Automatic Call Distribution
Tape messages are interrupted immediately when an agent answers the call. There are 10 ACDs available on the VS1 System. A maximum of 95 agents can be logged on to the 10 ACDs, and a maximum of 30 callers can be in the ACD queue at any given time. The definition of a logged on agent is a station option that is logged on to one or more ACDs.
Page 99: Creating An Acd
ACD queue are routed. Up to 100 account codes can be created for each ACD. 1. To add Account Codes for an ACD, select the ACD in the Select ACD box and then click the Accounts button. VS1 Editor Configuration Application...
Page 100 ACDs in which their account code appears. Note that the account codes in multiple ACDs can have different priority levels for each ACD. ACD No. 1 ACD No. 2 ACD No. 3 ACD No. 4 1111-1 1111-2 1111-3 1111-3 1112-2 1112-1 1112-3 1112-4 1113-4 1113-2 1113-1 1113-3 VS1 Installation, Configuration & Operating Guide...
Page 101: Configuring An Acd
Escape to AA: Enter the number of the Auto Attendant (AA1—AA20) that callers access when they press 0 to exit the queue. If this option is not checked, the Escape to AA feature is disabled. VS1 Editor Configuration Application...
Page 102: Over
ACD. For example, if ACD #5 is to announce the warning, then a Command Script titled ACD5W2.CMD needs to be created with the following system command call pager 12 4 (if 4 is the Page Zone to be used). VS1 Installation, Configuration & Operating Guide...
Page 103: Zero Agents Are Logged In
ACD. For example, if ACD #5 is to announce the warning, then a Command Script titled ACD5W3.CMD needs to be created with the following system command call pager 13 4 (if 4 is the Page Zone to be used). VS1 Editor Configuration Application...
Page 104: Auto Attendants (Aa)
VS1 phone system, or to initiate other actions. The Auto Attendant tells the caller what keys on their telephone to press, and then responds to caller input.
Page 105: Preconfigured Auto Attendants
The VS1 phone system comes with three ready-to-use Auto Attendants which are utilized by the VS1 phone system. As with any other Auto Attendant script, you can edit and recompile these scripts to modify the way they operate. However, exercise caution when modifying or replacing these files as they are essential functions of the VS1 phone system.
Page 106: Reviewing The Default Auto Attendant
Telecor, and insert voice messages containing specific information appropriate for the end-user application. Note The VS1 phone system reserves message numbers 11 through 13 and 900 through 999 for your use in creating an Auto Attendant script. See “Pre-recorded Message List” in Reference section for a list of those messages.
Page 107: Creating An Auto Attendant
7. In the AA Description text box, enter a name for the Auto Attendant. 8. Double-click the Main Procedure (or select it and click Edit). • The Edit Procedure “Main” window appears. 9. In the Procedure Description text box, enter a brief description about the purpose of the Procedure. VS1 Editor Configuration Application...
Page 108: Caller Greeting
Clicking Play Message in the New Caller Greeting dialog box brings up the Play Message dialog box. Complete the following steps: 1. In the Message Number group box, select Specify by Number to play a pre-selected voice message. VS1 Installation, Configuration & Operating Guide...
Page 109 If you set up all the files in the series to use this option, the Auto Attendant recognizes the DTMF tone(s) only for the purpose of skipping to the next voice file in the series, not for the purpose of taking action on the caller’s response. VS1 Editor Configuration Application...
Page 110: Caller Greeting - Say Phrase
(Message, Phrase, Date & Time) within one Caller Greeting. The Auto Attendant begins to play the file and immediately moves on to the next voice file. An example of proper usage: Four voice files are stacked for consecutive play. VS1 Installation, Configuration & Operating Guide...
Page 111: Caller Greeting - Say Current Date & Time
System File dialog box. 1. In the File No. text box, enter the two-digit Command Script number. See Command Scripts on page 116 for information on creating a Command Script. Run a System File dialog box VS1 Editor Configuration Application...
Page 112: Get Caller Response
4. In the Timeout (seconds) text box, enter a number (representing seconds) that determines how long the system waits before acting if a caller does not respond. The Timeout timer starts after the greeting is played. Get Caller Response dialog box VS1 Installation, Configuration & Operating Guide...
Page 113: Caller Response Handler
Number Range: Select this option to have the caller target a number(s) within a set range. Caller Response Timeout: Select this option to choose a System Action or route the caller to another Procedure if the caller does not respond within the time determined in the Get Caller Response. VS1 Editor Configuration Application...
Page 114: Caller Response - Touch Tone
1. In the Number: text box, enter a series of numbers that the caller is required to press (maximum 10 digits). 2. Click OK. 3. Two options are available: Send the Caller to another Procedure (page 104) or Assign a System Action (page 105). Specify Multi-digit Number dialog box VS1 Installation, Configuration & Operating Guide...
Page 115: Caller Response - Number Range
After creating a Caller Response, you are returned to the Specify System Actions for Caller Responses window. To send the caller to another procedure: 1. Click Goto Procedure. • The Procedure to Goto dialog box appears. VS1 Editor Configuration Application...
Page 116: Assigning A System Action
New System Action dialog box System Action – Transfer to an Extension Clicking Transfer to Extension in the New System dialog box brings up the Transfer to Extension dialog box. Transfer to Extension dialog box VS1 Installation, Configuration & Operating Guide...
Page 117: System Action - Transfer To An Outside Line
2. Check Require DTMF to Accept in order to have the VS1 system play the following message when the called party answers: “You have a call from the VS1 System. Press 1 to accept or simply hang up.” If this option is chosen, you must enter a time in seconds in the Wait for up to ___ seconds.
Page 118: System Action - Dial A Number
Play Message dialog 1. In the Message Number option box, select one of the following two options: Use Caller Value: plays the voice message number that was previously dialed by caller in Caller Response. VS1 Installation, Configuration & Operating Guide...
Page 119 6. A Goto Procedure value is required, even though it may not be used. Click Goto Procedure. The Procedure to Goto dialog box appears. Double-click a procedure to select it (the Main Procedure is the most commonly used choice). VS1 Editor Configuration Application...
Page 120: System Action - Record Message
5. A Goto Procedure value is required, even though it may not be used. Click Goto Procedure. The Procedure to Goto dialog box appears. Double-click a procedure to select it (the Main Procedure is the most commonly used choice). VS1 Installation, Configuration & Operating Guide...
Page 121: System Action - Say Phrase
6. A Goto Procedure value is required, even though it may not be used. Click Goto Procedure. The Procedure to Goto dialog box appears. Double-click a procedure to select it (the Main Procedure is the most commonly used choice). VS1 Editor Configuration Application...
Page 122: System Action - Say Current Date And Time
Procedure is the most commonly used choice). System Action - Run System Command Script Clicking Run System Command File in the New System dialog box brings up the Run a System File dialog box. Run a System File dialog box VS1 Installation, Configuration & Operating Guide...
Page 123: Default System Action
Dial by Name Procedure of Auto Attendant 1 can be imported into a new Auto Attendant. 1. From the Select Auto Attendant drop-down box, select an Auto Attendant that will receive an imported Procedure. 2. Click Import. • The Import Procedure dialog box appears with a list of Auto Attendants. VS1 Editor Configuration Application...
Page 124: Viewing The Auto Attendant Script
• The Procedure is imported into the Auto Attendant. Viewing the Auto Attendant Script The Auto Attendant script can be viewed in its entirety by clicking the Overview button. Overview of Auto Attendant Script VS1 Installation, Configuration & Operating Guide...
Page 125: Caller Id Routing
You must include the area code even if it is a local call, or Caller ID Routing will not function properly. Wildcards can be used in the CID Routing Entry table. Use x for multiple numbers and ? for single digits. Description: Type a description (maximum 16 characters) for the specified incoming number. VS1 Editor Configuration Application...
Page 126: Routing Calls From A Specific Area Code
The CID Routing pane appears. 2. In the CID Number text box type in the area code followed by the wildcard x. 3. Fill in the Description, Start Time, End Time, Days, and Target Extension boxes. VS1 Installation, Configuration & Operating Guide...
Page 127: Command Scripts
COMMAND SCRIPTS Command Scripts are batches of VS1 System Commands. Command Scripts provide a convenient method for controlling the various aspects of system operation. Command scripts can be run from: • The TVS Command prompt • A VS1 System phone •...
Page 128: Default Command Scripts
5. Click the Save button in the toolbar. Default Command Scripts The VS1 includes default Command Scripts, which are explained below. View these Command Scripts in the VS1 Editor to see what System Commands are used. ACD1W1 – Plays voice file 011 (“There are too many calls for the number of agents. Please add another agent.”)
Page 129: Running A Command Script From The Tvs Command Prompt
Following the steps below ensures that authorized personnel have the option of calling in to the VS1 phone system and dialing the Command Script Number when the Auto Attendant answers.
Page 130 Script. This is the preferred method. However, the other three methods of Caller Response (Touch Tone, Number Range, and Caller Response Timeout) can be also be used if need be. See “Caller Response Handler” on page 102 in Auto Attendant section for more information. VS1 Installation, Configuration & Operating Guide...
Page 131: System Commands
[n]—Controls how long a conference call comprised of only CO ports can continue before the VS1 phone system terminates the call. Setting a value of 0 disables the timer. Pressing a DTMF key resets the timer. (Valid range = 0–32767 minutes, default = 15 minutes) Typing conf timeout returns the current value.
Page 132 {1|2} {filename}—Records a voice file of the file name specified using the Music1 or Music2 inputs on PEU A. After issuing the command, press the to begin recording and SPACEBAR to end. VS1 Installation, Configuration & Operating Guide...
Page 133 COs connected to Auto Attendants. If a DTMF tone is not detected within AAIDLETIME seconds, the VS1 system terminates the call on that CO. (Valid range = 60–3600 seconds, default = 600 seconds) set animode={0|1}—Reserved for Telecor Technical Support use.
Page 134 {acd number}—Displays the status of the ACD number specified. (Valid range = 1–10) show conn—Displays a list of existing connections on the VS1 phone system. show events—Displays a list of Scheduled Events. The next event scheduled to run is preceded by a *.
Page 135 Diagnostics” in Reference section for more information. time—Displays the current system time. See date command. vec load {file name}—Reserved for Telecor Technical Support use. Do not change this setting. vec dtmf {0|1}—Reserved for Telecor Technical Support use. Do not change this setting.
Page 136: Conference Rooms
100–599 when using 3-digit extension numbers. Calls can be transferred to a conference room by any VS1 Station. After transferring a caller to the Conference Room, the station user can dial the Conference Room extension to enter the conference.
Page 137: Did & Dnis Routing
(DNIS) works in a similar manner and is typically only available on inbound 800 and 900 service. DID and DNIS on the VS1 System can only be used with a Telecor T1 Interface Card, and T1 service must be ordered from your local service provider. The dialed digits are passed down the line from the CO and the VS1 then completes the call to an extension.
Page 138: Configuring The Port For Did Or Dnis
Replicate button and follow the on-screen instructions. 6. Set up additional configurations by following steps 1 through 5. 7. After all CO ports are configured, click the Save button in the toolbar to save your changes. VS1 Installation, Configuration & Operating Guide...
Page 139: Setting Up A Did Or Dnis Routing Table
Start Num: This box must contain 7 digits. Enter the DID start number of your block of numbers preceded by the necessary amount of placeholders. Telecor recommends using 1 for the placeholder since it is then obvious that they are not part of the routing number.
Page 140 6. The settings for the DID/DNIS Routing Table appear in the list box above. If there are any errors in your DID Routing entry, a dialog box appears notifying you of the error. DID Routing pane VS1 Installation, Configuration & Operating Guide...
Page 141: Forced Accounts
Click Add to enter a digit string in the Forced Account Codes column. Multiple Verified Forced Account Codes can be created. See “Setting up an Extension Port Type” on page 149 to enable Forced Account Codes on an extension. VS1 Editor Configuration Application...
Page 142: Function Keys
FUNCTION KEYS Function Keys enable DP200 Phone users to access VS1 System features (such as Call Forwarding, Paging, Transfer, and Do Not Disturb) via the DP200 Feature Buttons. There are 12 Function Keys available, and the default functions of these can be programmed with the VS1 Editor.
Page 143 If a DP200 user has customized a Feature Button (see the DP200 Quick Reference Guide) to perform a different function than what the default is set to, changing Function Keys with the VS1 Editor has no effect. VS1 Editor Configuration Application...
Page 144: Guest Mail Boxes
GUEST MAIL BOXES The VS1 Telephone System is configured with the possibility of a maximum of 200 Guest Mail Boxes to store Voice Mail messages. A Guest Mail Box is a virtual port for individuals without a station option connected to the system. Guest Mail Boxes are assigned an extension number just as extensions with devices and function the same as Voice Mail for extensions connected to the system.
Page 145: Least Cost Routing
(if defined), and then routes that call to a specified Line Pool. Least Cost Routing on the VS1 System does not guarantee the least expensive method of call routing. Cost savings are incurred when low rate long distance carriers are listed in the Least Cost Routing window.
Page 146: How A Long Distance Call Is Routed
How a Long Distance Call is Routed The LCR feature on the VS1 System performs a “starts with” search for outbound calls, which means LCR does a First Match, Top Down search through Dial Strings. The Dial String sorts by 0 through 9, and then the wildcard x.
Page 147: Line Pools
If all the available CO ports are in use, the VS1 System generates a busy signal, informing the caller that all the lines are in use at the time. CO ports in a Line Pool are always arranged in reverse order (descending numbers). It is important to remember this when assigning specific CO lines to ports.
Page 148 5. Click the Save button in the toolbar. Line Pools are put into action in each individual Extension port type configuration. See “Setting up an Extension Port Type” on page 149 for more information. VS1 Installation, Configuration & Operating Guide...
Page 149: Loop Tapes
Voice channels are used to read and write voice files and are used every time an Auto Attendant or Voice Mail is accessed. The VS1 System comes with a System Activaiton Key for four voice channels. Additional voice channels are available in increments of four, up to a maximum of 12.
Page 150: Changing A Voice File Playing As A Loop Tape
This copies the new voice file 501 into the original voice file 500. No system reset is required for this operation. 4. Then type set loop1=va\$va500.pcm to set the voice file number back to the original voice file number 500. VS1 Installation, Configuration & Operating Guide...
Page 151: Page Zones
To create a Page Zone, complete the following steps: 1. Select Page Zones in the Tree Control Display. 2. The Page Zone pane appears. By default, the VS1 System allocates extensions 441 to 460 for Paging Zones. In addition, four Paging Zones already exist: •...
Page 152 5. Click the Save button in the toolbar. 6. Repeat steps 3 and 4 for other Page Zone entries VS1 Installation, Configuration & Operating Guide...
Page 153: Port Configurations
PORT CONFIGURATIONS A Port Configuration allows CO Lines and Extensions to be set up for functioning on the VS1 System. Many other features of the VS1 Editor, such as such as Toll Restrictions, Line Pools, and Least Cost Routing, are put into action through Port Configurations. A Port Configuration ties other VS1 Editor panes and settings together to create an operational Configuration.
Page 154: Copying A Complete Configuration
1. In the Port Configurations pane, click New. • The Configuration Name dialog box appears. 2. In the Enter Configuration Name text box, enter a name or description for the configuration and click OK. VS1 Installation, Configuration & Operating Guide...
Page 155: Replicating Individual Port Settings
Field to other ports: Copies selected field to same port types in the configuration. Fields to other configurations: Copies selected field to the same port number in other configurations. The targeted port number must be set to the same port type as the source. VS1 Editor Configuration Application...
Page 156 Replicate Target dialog box 3. Select the appropriate option and click Next. • The Select Station Fields or Select CO Fields dialog box appears. Select Station Fields dialog box Select CO Fields dialog box VS1 Installation, Configuration & Operating Guide...
Page 157 For replicating Fields to other configurations, if the port type of the destination does not match the port type of source, a warning appears stating that replication failed. Replication failure if destination does not match source VS1 Editor Configuration Application...
Page 158: Setting Up A Co Port Type
Setting up a CO port involves filling in the accompanying text and check boxes. What follows is a description of the boxes and how that information is used by the VS1 System. Click the Save button in the toolbar when information has been changed or entered.
Page 159 DISA: Enables Direct Inward System Access to internal dial tone from an external telephone not connected to the VS1 Phone System. Many VS1 System installers choose to make DISA available on only one CO port so that it is not generally accessible to every end-user at a particular site.
Page 160: Setting Up An Extension Port Type
Setting up a Extension port involves filling in the accompanying text and check boxes. What follows is a description of the boxes and how that information is used by the VS1 System. Click the Save button in the toolbar when information has been changed or entered.
Page 161 Dial Group. The most common Dial Group used is CO 9. By default, CO 9 is set up for use on the VS1 System, and is described below. Toll Rest Name: Select a Toll Restriction from the drop-down box. The default Toll Rest Name is <Default>.
Page 162 Ringing – the ringing line is automatically selected when the handset is lifted or the speakerphone button is pressed. Note The Line A option must be selected for Telecor Connect using PCOM port types for the phone to function when the computer is turned off. Properties Auto Hold (only for DP200 phones): Automatically places a call on hold when a DP200 display phone user presses another line appearance button to answer a call.
Page 163 Telecor Technical Support. Communication: Used for Attendant Stations only. Select the Communication port that Attendant connects to on the Telecor Voice Server (TVS). Enter 9600 for Bits/Sec and COM 1 or COM 2 depending on what serial port is being used.
Page 164: Program Password
PROGRAM PASSWORD The Program Password enables you to specify a password that is used each time the VS1 Editor application is started. To create a Program Password, complete the following steps: 1. Select Program Password in the Tree Control Display.
Page 165: Scheduled Events
In the Time text box, type the time of day in 24-hour format that you want the Command Script to run. • In the File drop-down box, select the Command Script that will run. 4. Click the Save button in the toolbar. VS1 Editor Configuration Application...
Page 166 Command Script to not run, and you cannot control which one will run first. Note Whenever the VS1 System is reset, the last Scheduled Event to run prior to the reset is run again. For example, if you schedule a system reset at 4:00 a.m., the system looks at the last Scheduled Event to run prior to 4:00 a.m.
Page 167: System Speed Dial
Dialing System Speed Dials from a Station Option For VS1 Station Option users, dial *4 and then the Speed Dial code number. DP200 Phone users have the alternate option of pressing the System Speed Dial Feature button instead of *4.
Page 168: System Configuration 1
DTMF Duration (.01 sec): This is the system-wide setting for the length of time each DTMF tone is generated for dialing out on a CO port. The default is 10 (100 milliseconds). Consult VS1 Technical Support before changing this setting.
Page 169 (911) call to expedite the connection. This is enabled by default. SMDR Detail Output File: Type the file name for SMDR Detail output in this text box. (Telecor recommends detail.dlm). Any valid path and name can be entered. For example: c:\ops\detail.dlm.
Page 170 VM Page Table: Voice Mail Page Table is set to 200 by default. This is the number of page notifications saved by the system and the information from that action, such as the number of paging attempts, when to page again, and what number to dial. VS1 Installation, Configuration & Operating Guide...
Page 171: System Configuration 2
Modem Setup Group Box Port: The internal modem Telecor puts in the TVS is set to COM 3 by default. The only time you would change this is if you remove the modem, or if you connect an external modem to a different COM port.
Page 172 ATB0EDMOX4&C1SO=1. This setting requires adjustment if you replace the modem with one not supplied by Telecor. Compare the commands of the Telecor modem initialization string and the modem you want to use, and then adjust the Init String text box accordingly.
Page 173: Toll Restrictions
An empty dial string box marked with a red X appears in the Allow/Deny Number Entry list box. 5. Enter the dial string that will be denied. The VS1 System performs a “Best Match” type of comparison between the dial string and the contents of the defined Toll Restriction Scheme.
Page 174: Creating A New Toll Restriction Scheme
An empty dial string box marked with a red X appears in the Allow/Deny Number Entry list box. 5. Enter the dial string that will be denied. The VS1 System performs a “Best Match” type of comparison between the dial string and the contents of the defined Toll Restriction Scheme.
Page 175: Allowing Entries In A Toll Restriction Scheme
Scheme that denies all dial strings beginning with 1212, enter 1-212-212-1212 in the dial string box. Toll Restriction pane Toll Restriction Schemes are activated in each individual Extension port type configuration. “Setting up an Extension Port Type” on page 149 for more information. VS1 Editor Configuration Application...
Page 176: Work Groups
WORK GROUPS Work Groups on the VS1 Telephone System enable you to assign a virtual extension to a group of stations. When the Work Group extension is called, all extensions in the Work Group ring simultaneously. There is a maximum of 20 Work Groups.
Page 177 5. Repeat steps 2-4 for other Work Group entries. Note Messages can be forwarded to the Work Group extension and each physical extension and Guest Mailbox in the Work Group will receive a copy of the message. VS1 Editor Configuration Application...
Page 178: Validating The Configuration
VALIDATING THE CONFIGURATION The VS1 Editor is capable of informing you of potential errors while configuring a VS1 system. Errors are listed for a specific pane. In order for potential errors to be documented the pane must first be validated. Validation can be conducted on a single pane or all panes.
Page 179: Vs1 Editor - Limited Feature Version
Set up system speed dials in the Speed Dial pane. To provide a customer site with a limited set of VS1 Editor features, install the application onto the customer computer as you would normally, but do not enter the licensing information when...
Page 180: Station Options
Station Options...
Page 181: Station Options Overview
• HS-1301-LN Telephone (HS-1301-LN) Also described in this section are Feature Keystrokes used with the Telecor VS1 phone system, an overview of the Voice Mail features built into the system, and end-user instructions for gaining access to and customizing Voice Mail features for station options.
Page 182: Overview Of Attendant
Calls, Extensions, and Transfer—provide simple and efficient call handling with a minimal amount of training or experience. The Calls window indicates incoming calls. If Caller ID is installed on the VS1 telephone system, a Call status panel provides caller information. Call handling buttons simplify and speed operations.
Page 183: Product Features
15-inch color monitor recommended; 640x480 mode • 1312 kilobytes (K) of available disk space • CTIM and Headset Includes (Part Number: PVS-SCT-A01) • Telecor Attendant CD • Attendant Activation Key Request Form • Two RJ11-DB9F connectors VS1 Installation, Configuration & Operating Guide...
Page 184: Using Attendant-Basic Operation
Using Attendant—Basic Operation Selecting a Call 1. Click the text portion of the call description in the Calls list of the Calls window. Click call description to select a call Selecting a call Connecting to a Call 1. Click the Call button next to the call description in the Calls list of the Calls window. •...
Page 185: Transferring A Call To An Extension Announced
Inside Calls dialog box. 3. Click Dial. For more detailed instructions on the use and installation of the Attendant CTI application, please refer to the Telecor Attendant CTI Application User’s Guide. VS1 Installation, Configuration & Operating Guide...
Page 186: Overview Of Connect
® Windows 2000, Windows Me, and Windows XP operating systems, and supports Dynamic Data Exchange (DDE) clients and servers. Telecor Connect can be used with either a headset or a handset. Help displays information and instructions on all Connect features.
Page 187: Product Features
XP operating systems • Open COM port with dedicated IRQ • CTIM and Headset or PCOM and Single Line Phone Includes (Part Number: PVS-SCT-T01) • Telecor Connect CD • CTI Activation Key Request Form VS1 Installation, Configuration & Operating Guide...
Page 188: Using Connect-Basic Operation
Using Connect—Basic Operation Making a Call 1. In the Calls window, click the Dial button. 2. In the Dial dialog box, type the extension or phone number. If you are calling an outside phone number you must type a 9 at the beginning of the number. •...
Page 189: Transferring A Call - Announced
1. In the Calls window, click the Transfer to my VM button. For more detailed instructions on the use and installation of the Connect CTI application, refer to the Telecor Connect CTI Application User’s Guide. VS1 Installation, Configuration & Operating Guide...
Page 190: Overview Of Display Phone Model 200 (Dp200)
Overview of Display Phone Model 200 (DP200) The Display Phone Model 200 (DP200) is designed for use with the VS1 telephone system. The DP200 Display Phone has the capability to handle five calls. Three of the five Line Appearance buttons can be customized as Extension View buttons known as Direct Station Select/BusyLamp Field (DSS/BLF).
Page 191: Product Features
Making an Internal Call 1. Lift the handset. 2. Dial the extension you want to call. Making an External Call 1. Lift the handset. 2. Press 9 for an external line. 3. Dial the phone number. VS1 Installation, Configuration & Operating Guide...
Page 192: Answering A Call
To use the additional lines, press the appropriate Line Appearance button prior to dialing. For more detailed information on the use and installation of the DP200 Display Phone, please refer to the Telecor Display Phone Model 200 (DP200) User’s Guide. Station Options...
Page 193: Dp200 Programmable Function Codes
Forward To Specific Extension 13 + Extension Forward your calls to a specific extension. Handsfree Turn ON or OFF the Handsfree mode. Message Light Off Turn the Message Waiting Light OFF at an extension. VS1 Installation, Configuration & Operating Guide...
Page 194 Feature Code Description Message Light Off Specific 23 + Extension Turn the Message Waiting Light OFF at a specific station. Extension Message Light On Turn the Message Waiting Light ON at an extension. Message Light On Specific 21 + Extension Turn the Message Waiting Light ON at a specific extension.
Page 195: Overview Of The Hs-1301-Ln Telephone
Overview of the HS-1301-LN Telephone The HS-1301-LN Telephone is designed for use with the VS1 telephone system. The HS-1301-LN Phone incorporates a standard 12-button touchpad dial, along with three special function buttons (store, recall, and save), a flash button, redial button, and three one-touch priority dial buttons. Calls from the HS-1301-LN are initiated by standard dialing procedures or by using the 10 number programmable auto-dialing features, or the three priority dial buttons.
Page 196: Using The Hs-1301-Ln-Basic Operation
Using the HS-1301-LN—Basic Operation Making an Internal Call 1. Lift the handset. 2. Dial the extension you want to call. Making an External Call 1. Lift the handset. 2. Press 9 for an external line. 3. Dial the phone number. Answering a Call 1.
Page 197: Quick Guide To Vs1 Phone System Feature Keystrokes
Quick Guide to VS1 Phone System Feature Keystrokes You can use any of the following features on VS1 phones by using the appropriate keystrokes on the phone keypad. Feature Enter the Keystroke Sequence ACD Log Off.....................................7001 ACD Log On..................................7000 + ACD I.D.
Page 198: Voice Mail On The Vs1 Phone System
VOICE MAIL ON THE VS1 PHONE SYSTEM The VS1 telephone system provides you with powerful Voice Mail features. To use the Voice Mail features, use the Keypad on the phones, or the Keypad dialog box on the toolbar of the CTI applications.
Page 199: Using The Keypad Dialer For Voice Mail Features
Click 7 to forward the message to another Voice Mail extension (you can record comments about the message you forward). For more information, “Forwarding a Voice Mail Message to an Individual or a Group,” page 192. • Click 8 to hear Caller ID. VS1 Installation, Configuration & Operating Guide...
Page 200: Setting Up Voice Mail Features
Note Caller ID numbers are played for external calls only if that option is set up on the system. 3. Click * to exit your Voice Mail. Setting Up Voice Mail Features The following is a list of the Voice Mail Setup Options menu. 1.
Page 201: Recording A Voice Mail Greeting
Sending a Message to an Individual 1. Gain access to your Voice Mail. • If prompted, click your passcode. 2. Click 7. 3. On the Keypad click the extension of the individual receiving the message. VS1 Installation, Configuration & Operating Guide...
Page 202: Sending A Message To A Range Of Extensions
Note If you don’t know the extension of the person you are calling, click 8 and you are prompted to click the first three letters of the person's last name to use the Dial by Name feature. 4. Click #. •...
Page 203: Forwarding A Voice Mail Message To A Range Of Extensions
Telecor VS1 Station 1. Dial 6 + your extension from the station. • Wait for your greeting. 2. Click # when your greeting begins. • If prompted, click your passcode. 3. Follow the voice prompts accordingly. VS1 Installation, Configuration & Operating Guide...
Page 204: Gaining Access To Your Voice Mail From An External Line
Voice Mail Notification on a Digital Pager The VS1 phone system can be customized to place a call to your pager when you receive a new Voice Mail message. This is an important feature when you are expecting a call, or message, and you are not at your office.
Page 205: Turning On Basic Voice Mail Notification On A Digital Pager
Setting Up Voice Mail Notification to up to Three Digital Pagers 1. Click 1 while in the Advanced Voice Mail Notification options of your Voice Mail. This enables you to enter the settings for the first pager. VS1 Installation, Configuration & Operating Guide...
Page 206: Canceling Voice Mail Notification To Multiple Pagers
2. Enter the pager number for Voice Mail Notification followed by the # key. You do not need to enter a 9 prior to the pager telephone number. 3. Enter your PIN number followed by the # key. If your pager does not require a PIN number, click the # key only.
Page 207: Turning Off Redirecting New Voice Mail Message
1. Click 7 while in the Advanced Voice Mail Notification options of your Voice Mail. 2. Click only the # key when prompted to enter the list of extensions for Voice Mail redirect. This clears any extensions set up to receive your redirected Voice Mail messages. VS1 Installation, Configuration & Operating Guide...
Page 208: Reference
Reference...
Page 209: Overview Of Reference
A procedure for Verifying CO Disconnect Signals • Setting up a T1 Interface Card • A glossary of common telephony and computer telephony features and terms, and how they relate to the VS1 telephone system VS1 Installation, Configuration & Operating Guide...
Page 210: Default Extensions & Access Codes
DEFAULT EXTENSIONS & ACCESS CODES Default Extensions The VS1 telephone system comes installed with a number of preconfigured extensions. Take note when programming extension numbers to stations. 1st digit # of digits # Range operator 100–109 DP200 Stations 300-319 Guest Mail Boxes 421–430...
Page 211: Direct Inward System Access (Disa)
DIRECT INWARD SYSTEM ACCESS (DISA) Direct Inward System Access (DISA) is a way to gain access to the internal dial tone of the VS1 Telephone System from an external phone not connected to the system. The VS1 System only allows internal dial tone from station Extension ports, and DISA allows you to call into a CO port on the system to get internal dial tone.
Page 212 4. Under Rings, set the CO port to ring the first target for two rings. 5. Under Target Ports, set the target by typing null. The null device doesn’t ring a physical extension. When Target Ports is set to null, the call rings nowhere for however many rings set up under Rings.
Page 213: Setting Up A Disa Password On An Extension Port
Setting up a DISA Password on an Extension Port 1. In the VS1 Editor Tree Control display, click Port Configurations. 2. In the Port Configurations pane, select the configuration where you want to make changes. For example, select the DAY configuration.
Page 214: Dsp Volume Adjustments
(OUT). (T1 channels do not require volume adjustments.) The volume level of a connection through the Telecor Voice Server (TVS) is determined by adding the volume level of each component of the connection. For example, the level heard by the extension party on an outside CO call is the sum of the CO IN volume and the Extension Port OUT volume.
Page 215: Adjusting Dsp Volume Through The Startup Command Script
To adjust these values complete the following steps: 1. In the VS1 Editor application, select Command Scripts. 2. Select STARTUP in the Select Command Script dropdown box. 3. In the Startup Command script window, adjust the DSP Volumes to the new values.
Page 216 DSP Volume OUT aavolout={n} where n = -12 to 12 (The default setting is 0). For example: set aavolout=3. This value is in addition to any change made in the dsp vol co={n} out command. Reference...
Page 217: Setting The System Date And Time
SETTING THE SYSTEM DATE AND TIME The date and time of the VS1 phone system can be set from any phone. To set the date and time, complete the following steps: 1. Lift the handset, and then dial 7800. 2. Press 1 to hear the current date and time.
Page 218: Telecor Voice Server Flow Charts
This part of the “Reference” section provides a series of flow charts, outlining the procedures followed by the Telecor Voice Server for handling inbound and outbound calls, and transfers. Also charted is how calls to Auto Attendants and ACDs are processed. These charts are to be used in conjunction with the detailed descriptions found in the “VS1 Editor”...
Page 219: Outbound Co Call
Outbound CO Call VS1 Installation, Configuration & Operating Guide...
Page 220: Call Transfer
Call Transfer Inbound CO Call Call answ ered Auto Attendant Live Answ er Caller dials Answ ering Party by AA or extension number initiates transfer live answ er Start rollover timer Start rollover timer Ring target Ring target extension extension Has target Caller connected Has target...
Page 221: Auto Attendant-Single Procedure
Call transferred to port targeted to Auto Attendant Auto Attendant Caller Greeting Call Handler System Action Is dialed number Caller Response Transfers valid extension? to Extension dialed no or timeout Default System Go To Main VS1 Installation, Configuration & Operating Guide...
Page 222: Auto Attendant-Multiple Procedure
Auto Attendant—Multiple Procedure Procedure Main Inbound Call to CO Call transferred to port targeted to Auto Attendant Auto Attendant Caller Greeting Call Handler System Action Is dialed number Is dialed number Caller Response Transfers extension? valid? to Extension dialed no or timeout Is dialed number Default System procedure option?
Page 223: Automatic Call Distributor
Does caller Transfers dial 0 to to Auto Attendant escape ACD? Secondary Loop (Loop or Music Source on PEU) Does caller Transfers dial 0 to to Auto Attendant escape ACD? VS1 Installation, Configuration & Operating Guide...
Page 224: Line Status Symbols
The following is a description of the symbols displayed when the ls command is entered at the Telecor Voice Server (TVS) Command prompt. The ls command provides a display of the Line Status of each port on the VS1 telephone system.
Page 225 To restart the counters, type r. Polling window VS1 Installation, Configuration & Operating Guide...
Page 226: Telecor Voice Server System Commands
TELECOR VOICE SERVER SYSTEM COMMANDS The following commands can be issued from the command line of the Telecor Voice Server, or from the Terminal window of the Tel-Site system management application. Each command can be used to monitor a specific aspect of the system, and can be issued while the system is running, having no impact on the system functionality.
Page 227 {extension}......Displays voice mail information for specified extension. Press enter to view additional stats vmaint scan [forward to] ....Checks integrity of voice mail; forwards orphaned to specified extension or deletes vmaint purge {extension|*} {daysold} [forward to] ......Purges voice mail to specified extension VS1 Installation, Configuration & Operating Guide...
Page 228: Recording Voice Files
To record using the Voice Message Recorder, complete the following steps: 1. Dial 7239 from any station option on the VS1 phone system. The following message is heard: “You have activated the Telecor System Voice Recorder. Please enter your passcode.”...
Page 229: Playing A Voice File Using The Command Prompt
Music 2 inputs. Assuming the voice file will be 500 and the audio source is connected to the first input, type the command in the following format: rec 1 va\$va500.pcm Note: Files can be numbered 0-10 and 14-899. Telecor reserves prerecorded voice file numbers See page 222 for a list of those messages. 11-13 and 900-999.
Page 230: Pre-Recorded Message List
903—“Enter the number of the file you wish to play.” 904—“Thank you for calling.” 905—“You have reached the Telecor VS1 Phone System Main Menu.” 906—“If you know your party’s extension, you may enter it at any time.” 907—“To access a Voice Mail box, press 6.”...
Page 231: Phrase List
Invalid Transfer Again Completed Files Number Delete Forward Later Deleted Forwarded Leave Voice Answer Disturb Found Lines Please Wait Group Mail Port Waiting Available Enter Hang Message Retry Zone Error Hold Messages Thank You VS1 Installation, Configuration & Operating Guide...
Page 232: Scheduled Disk Optimization
ScanDisk ® and Microsoft Defragmenter used with VS1 Software 2.7.14a and earlier. Do not use ScanDisk or Defragmenter with a TVS running DR-DOS. ScanDisk or Defragmenter may corrupt Telecor Voice Servers running DR-DOS. 1. If needed, create a batch file named user.bat in the c:\ops directory. Add the following lines to the end of the file in the order shown.
Page 233: Station Message Detail Recording (Smdr)
STATION MESSAGE DETAIL RECORDING (SMDR) Station Message Detail Recording (SMDR) data provides a record of activities on the VS1 telephone system. Four different SMDR data files are generated by the Telecor Voice Server (TVS): Detail, Summary, ACD, and Day. The comma-delimited data from these reports can be imported directly into a spreadsheet or database, or used with a call accounting program to evaluate call performance.
Page 234: Designating Smdr Output Files
System Configuration 1 pane 3. In the SMDR Detail Output File text box, type the name of the output file. Telecor recommends detail.dlm. If required, rename the summary.dlm and acd.dlm files. Any valid path and name can be entered. For example: c:\ops\detail.dlm. (If no path is included the output files are stored in the c:\ops directory.) The name can be no longer than eight characters...
Page 235: Command Script Sample To Copy Smdr Files On Tuesday
VS1 Installation, Configuration & Operating Guide...
Page 236: Gaining Access To Smdr Backup Files
To copy SMDR files through a network, the TVS must have a network card installed and be attached to a network. In addition. for this option to work, the System Configuration 2 pane must be properly configured in the VS1 Editor application. See “Configuring the 10Base-T Network Interface Card”...
Page 237: Copying Smdr Files Through Tel-Site
It is also recommended that the file use the .csv extension as most spreadsheet programs will automatically recognize it as a comma-delimited file. VS1 Installation, Configuration & Operating Guide...
Page 238: Interpreting Summary Smdr Data
Sequence Number can be repeated in multiple rows, representing the initial call and each subsequent transfer. The Software Protection field relates to the SMDR Output Mode 0/1 setting of the System Configuration 1 pane of the VS1 Editor. By default, the setting is 0. If set to 1, Software Protection data is recorded.
Page 239: Codes For Call Reason (Field 3) Of Summary Smdr
18 = Flash 09 = CO error (line reset) Additional Port Numbers Used in Extension Port (Field 5) 1000 = Voice Mail for Extension, i.e. 1110 for extension 110 3000 = Auto Attendant 900 = ACD VS1 Installation, Configuration & Operating Guide...
Page 240: Interpreting Detail Smdr Data
The Software Protection field relates to the SMDR Output Mode 0/1 setting of the System Configuration 1 pane of the VS1 Editor. By default, the setting is 0. If set to 1, Software Protection data is recorded. This will record the last five digits of the Host Adapter Card for the system, which can be used for call accounting software.
Page 241: Codes For Call Reason (Field 3) Of Detail Smdr
18 = Flash 09 = CO error (line reset) Additional Port Numbers Used in Extension Port (Field 5) 1000 = Voice Mail for Extension, i.e. 1110 for extension 110 3000 = Auto Attendant 900 = ACD VS1 Installation, Configuration & Operating Guide...
Page 242: Interpreting Acd Smdr Data
Numeric Note Telecor Voice Server Software records 10 characters (mm/dd/yyyy) in Date of Call (Field 2) in the ACD SMDR data. If your call accounting software requires only eight (8) characters (mm/dd/yy) you can edit the pbx line of the startpbx.bat file to read pbx -27.
Page 243: Action Codes For Field 10 Of Acd Smdr Data
The Software Protection field relates to the SMDR Output Mode 0/1 setting of the System Configuration 1 pane of the VS1 Editor. By default, the setting is 0. If set to 1, Software Protection data is recorded. This will record the last five digits of the Host Adapter Card for the system, which can be used for call accounting software.
Page 244: Interpreting Day Smdr Data
Interpreting Day SMDR Data The Day SMDR data is recorded in five comma-delimited fields into the day.dlm file. Each field records the following information about a port: extension description, device type, extension number and call pick-up group. This information is used by a Call Accounting program to generate SMDR reports (Detail, Summary and ACD) with sensical information rather than just the port number.
Page 245: Vs Call Accounting
The VS Call Accounting application offers an easy-to-use Window interface for viewing SMDR data from the VS1 System. By connecting a PC to the TVS via a serial cable, the user has the ability to view imported files or conduct real-time monitoring of both ACD and Summary SMDR data.
Page 246 Multiple ACD Status The Multiple ACD window provides an up-to-date overview of the status of each ACD. Pre-written Summary SMDR data SMDR data can be viewed in a variety of tabular and graphical formats, including bar graphs, line graphs and pie graphs. Reference...
Page 247 Call Costing The Call Costing screen allows fixed and incremental rates (in seconds and minutes) to be set for each area code, allowing individual billing to be charged to each extension. VS1 Installation, Configuration & Operating Guide...
Page 248: Verifying Co Disconnect Signals
(ms) drop in loop current provided by the telephone company to signal the end of the current call. The VS1 phone system relies on these Disconnect Signals to properly terminate CO calls that are connected to voice channels (i.e. Auto Attendants, Voice Mail, and ACDs).
Page 249 73. Note If none of the recorded values are greater than 400 mS, disconnect supervision is not being provided. Contact the local telephone company and request that COD service be added to the lines. VS1 Installation, Configuration & Operating Guide...
Page 250: T1 Interface Card Configuration
After the T1 Interface Card has been installed in the TVS, it then must be configured using the T1 Edit program in the Tel-Site system management application. After this has been completed, the VS1 Editor program must be used to enable the VS1 phone system to recognize the T1 Interface Card.
Page 251 Note If both T1 Interface Cards have their Clock source set to PBX, the system will work but the T1 connection will be degraded. The default Clock source setting is PBX. VS1 Installation, Configuration & Operating Guide...
Page 252 Basic tab 5. Select the Timings tab on the T1 Properties dialog box to set the timing parameters for the T1 Interface Card. The Timings tab is divided into four group boxes: • E&M Timing (outbound calls)—The Delay dial timeout sets the timeout for the PBX to detect the start of a wink signal;...
Page 253 The Reload changes dialog box appears. 8. Select T1 reload in the Reload options group box, and then click OK. Note It is not necessary to reset the system for changes made to T1 settings. VS1 Installation, Configuration & Operating Guide...
Page 254 Reload Changes dialog box Reference...
Page 255: T1 Interface Card Setup Using Vs1 Editor
T1 Interface Card Setup Using VS1 Editor After using the T1 Edit program, the VS1 Editor configuration program must then be used to enable the VS1 phone system to recognize the T1 Interface Card. Adapter Setup Note If you already have a Host Adapter Card installed and a PEU is configured for Ports 96–...
Page 256: Configuring A T1 Port As A Co Line
To configure a T1 port as a CO line, complete the following steps. 1. Using the VS1 Editor configuration program, click the Port Configurations pane. 2. In the Port Configurations pane, select the configuration you want to change. (For example, the DAY configuration).
Page 257: Setting Up A Did Or Dnis Routing Table
3. In the DID Entry group box, enter the following information in the corresponding text boxes. Description: Enter a description for the block of numbers. The description is a 16-character message that is attached to the call. This message appears on all station equipment with a display. VS1 Installation, Configuration & Operating Guide...
Page 258 Start Num: This box must contain 7 digits. Enter the DID start number of your block of numbers preceded by the necessary amount of placeholders. Telecor recommends using 1 for the placeholder since it is then obvious that they are not part of the routing number.
Page 259: T1 Interface Card Diagnostics
Warning! Do not issue the t1 stat command on both the TVS and in the Terminal window of Tel-Site at the same time or the VS1 phone system will stop working. T1 Status screen VS1 Installation, Configuration & Operating Guide...
Page 260: T1 Status Screen
T1 Status Screen The T1 Status Screen is divided into four different tables. The first table (at the top of the status screen) contains columns that correspond to each unassigned T1 channel. The top row of the table lists the last two digits of each port number from lowest to highest. (Reserved ports do not appear in this table.) DTMF, MF, CP, Rsig, Xsig status...
Page 261 X = Signal bit B can be active or inactive, the normal signal value is shown in parenthesis Rsig (Received Signal) State E&M Loop Start Ground Start Idle ax(ab) Ax(AB) OffHook Wink Ringing Xsig (Transmitted Signal) State E&M Loop Start Ground Start Idle OffHook Wink Ringing VS1 Installation, Configuration & Operating Guide...
Page 262 The second table on the T1 status screen contains a series of alarms on the T1 Interface Card. It contains three rows: Receive—displays status of errors as a signal is being received from the Service Provider. Transmit—shows the status of errors as a signal is being transmitted to the Service Provider. Line—shows the general status of the T1 span.
Page 263: T1 Interface Card Checklist
Program the T1 Interface Card using the T1 Edit program in Tel-Site. In the VS1 Editor configuration program, select the Adapter Setup pane and select the ports on the PEU that correspond to the switches set on the T1 Interface Card.
Page 264: Glossary Of Terms
The Telecor VS1 phone system has 20 built-in Auto Attendants—three of which are configured and working Auto Attendants—and 10 sample Auto Attendants.
Page 265 There are 10 ACDs available on the Telecor VS1 phone system. A maximum of 96 agents can be logged on to the 10 ACDs, and a maximum of 30 agents can be logged on to an ACD queue at any given time.
Page 266 Caller ID Routing enables you to target incoming calls to specific extensions based on Caller ID. You can set up Caller ID Routing for up to 800 entries on the Telecor VS1 phone system. Calls List—A feature of Attendant and Connect. The Calls list displays all active or present internal and external calls at a user’s station and their status.
Page 267 If the input digits are not uniquely associated with a particular station, the system may ask the caller to pick a name from a menu of choices. The Telecor VS1 phone system can be programmed for Dial By Name using either the first three letters of a person’s first name or the first three letters of a person’s last name.
Page 268 Extensions List—A feature in Attendant and Connect that contains a list of all names and extensions on the Telecor VS1 phone system. External Call—A call made from or made to a number outside the Telecor VS1 phone system. External Contacts—The PEU Model 205 and DCU Model 100 each have six external contacts that are used to connect Zone Pager Outputs such as overhead paging systems;...
Page 269 Function Keys—Twelve default Function Keys enable DP200 Display Phone users to gain access to Telecor VS1 phone system features such as Call Forwarding, Paging, Transfer, and so on. Default settings can be changed through the configuration program in the Function Key (System) window, or by dialing 7801 from a Telecor Display Phone Model 200 (DP200).
Page 270 ACD Queue, which waits for the next available agent. Loop Tapes—One to 12 Loop Tape messages can be created for use on the Telecor VS1 phone system. Their use is limited by the number of voice channels available on the system (one Loop Tape per voice channel).
Page 271 Paging Zones available. The software Paging Zones enable you to page over the DP200 Display Phone speakerphone, and the two external Paging Zones. Park—The Telecor VS1 phone system has 10 Park Zones in which users can park calls. Parked calls can be retrieved from any station on the phone system.
Page 272 System Key—Required to upgrade the TVS software. The System Key is specific to the system being upgraded and must be requested through Telecor Technical Support. No valid key means no voice channels and therefore no Auto Attendants or Voice Mail.
Page 273 A maximum of 12 voice channels are available. Voice Mail—Voice Mail enables you to leave, send, and forward messages to individuals who are not answering their phone. Voice Mail is assigned to each station port. The Telecor VS1 phone system integrates Voice Mail into the system.
Page 274: Index
Index...
Page 275 Automatic Call Distribution(ACD) Say Phrase, 99 definition, 256 Caller Response, 102 Automatic Number Identification Caller Response Timeout, 104 definition, 256 Multi-digit Number, 103 Away From Desk Number Range, 104 definition, 257 Touch Tone, 103 background music VS1 Installation, Configuration & Operating Guide...
Page 276 definition, 257 Setting up a CO Port, 147 BLF. See Busy Lamp Field Command Scripts, 116 Blind Call Processing default command scripts, 117 definition, 257 definition, 258 Blind Disconnect running from a phone, 118 definition, 257 running from an Auto Attendant, 118 Blind Hold running from TVS Command Prompt, 118 definition, 257...
Page 277 260 Call Transfer, 212 DP200 Inbound CO Call, 210 Basic Operation, 181 Outbound CO Call, 211 feature buttons, 180 Forced Account Codes, 152 overview, 180 Forced Accounts, 130 Programmable Function Codes, 183 forward VS1 Installation, Configuration & Operating Guide...
Page 278 definition, 260 definition, 262 Forward To LCR. See Least Cost Routing (LCR) Outside Number Least Cost Routing, 134 definition, 261 How a Long Distance Call is Routed, 135 Function Codes Least Cost Routing (LCR) definition, 261 definition, 262 Function Keys, 131 Line Pools, 136 definition, 261 definition, 262...
Page 279 Zone Relay Outputs, 30 Detail SMDR data, 225 Installing additional PEUs, 28 gaining access to SMDR Backup Files, 228 overview, 7 copying SMDR backup files through Tel- Wiring Requirements, 25 Site, 229 Terminal Blocks, 25 VS1 Installation, Configuration & Operating Guide...
Page 280 CO disconnect signals, 240 overview, 4 creating or changing passwords, 190 Telecor Voice Server (TVS) definition, 265 definition, 264 digital pager notification, 194 Telecor Voice Server Flow Charts, 210 escalation Telephone Applications Programming Interface definition, 265 (TAPI forwarding a message, 192 definition, 264...
Page 281 265 Validating, 167 Voice Mail Interrupt Auto Attendant, 95 Displaying errors, 167 Voice Mail Notification VS1 Phone System Feature Keystrokes, 187 definition, 263, 265 Wall Mount Setup, 24 Voice Message Recorder Auto Attendant, 94 Work Groups, 165 VS Editor, 83...

Telecor VS1 Installation, Configuration & Operating Manual

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VS1 Installation, Configuration & Operating Guide

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VS1 Installation, Configuration & Operating Guide

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Summary of Contents for Telecor VS1