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Troubleshooting
To know how to use Windows 8 .1 properly, it is best to
learn how to use Windows by utilizing Windows Help .
WINDOWS HELP
Move the pointer to the top or bottom right edge of the
screen to view the Charms menu .
Alternatively, drag the right edge inward with your finger to
view the Charms menu .
Select Charms menu > Settings > Help .
For access to the most recent online Help, you need to
connect your computer to the Internet .
TROUBLESHOOTING
This section describes some common problems and
suggested solutions, and ways to recover your computer
from a crash .
Be aware that the problems and solutions described here
are meant only as a guide . They are not definitive problem-
solving techniques .
For certain problems, you might need help from your
reseller or your service provider .
When you observe a problem, stop operation immediately,
because taking further action might result in data loss or
damage . Take a note of what the system is doing and what
actions you performed before the problem occurred .
Provide detailed information to your service provider for
quicker problem resolution .
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For almost any problem, follow these steps:
1 . Restart your tablet .
2 . Check your wireless LAN connection .
3 . Reset your wireless LAN connection .
4 . Plug your tablet into a wall socket to charge it for at least
one hour .
DISPLAY PROBLEMS
SOLUTIONS/ACTIONS
If the screen is blank, make sure that:
n
– The AC adaptor is connected to the computer
and the power cord is plugged into a working
When I turn on the
electrical outlet.
computer, nothing
– The computer power is on. (Press the power
appears on the screen.
button again for confirmation.)
If these items are properly set, and the screen
n
remains blank, have the computer serviced.
Your power management is enabled. Do one of
n
the following to resume from sleep mode:
My screen goes blank
– Press any key on the keyboard. (Cannot be
while the computer
used in Tablet mode.)
is on.
– Press the power button.
– Press the Windows button.
Do the following:
n
– If you are using the AC adaptor, or
using the battery, and the battery status
indicator is on, press Fn+F8 to make the
screen brighter (this operation needs keyboard
The screen
connection).
is blank.
– If the power indicator is blinking, press the
power button to resume from sleep mode.
– If the problem persists, follow the solution
in the next problem, "The screen is unreadable
or distorted."
Available in the U.S. only for the K-12.
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