Troubleshooting Tips - GE MapSight User Manual

Troubleshooting tips

This section provides solutions for the following issues:
1. The battery pack will not charge fully.
2. The touchscreen responds inaccurately to stylus taps.
3. The screen does not calibrate correctly or completely.
4. MapSight runs slowly.
5. MapSight drops its ActiveSync connection.
6. MapSight locks up.
Issue 1: The battery pack will not charge to 100% or to "0 mAH Consumed
Solutions: Try discharging the battery pack completely. You can turn off all auto-suspend and
auto-backlight timers to drain the battery pack more quickly. Once the battery pack is fully
discharged, try charging it again.
If the battery pack does not charge to full, try repeating the full discharge and charge cycle a
few more times.
If the battery pack still does not charge to full, try using a different battery pack to confirm that
the problem is specific to the original battery pack.
Only charge the battery pack in temperatures between 32°F and 104°F (0°C and 40°C). For best
results, charge the battery pack at room temperature (68°F or 20°C).
Issue 2: The touchscreen does not respond accurately to stylus taps.
Solutions: Try recalibrating the touchscreen. (See the section called Using the touchscreen
If the device is not responding to stylus taps at all and you are on the Today screen, look to see
if the device is locked. To unlock the device, press the Unlock soft key on the screen.
If the device is unlocked but the stylus continues to respond inaccurately, close all open
programs and reset the device.
Issue 3: During calibration, the screen does not respond to stylus strokes or does not complete
the calibration process.
Solutions: Check to see if there is damage or wear on any area of the touchscreen. In case of
damage, contact your service center.
Issue 4: MapSight runs slowly.
Solutions: It is possible that you have too many programs running. Try closing any programs
you are not using. To view and close running programs, follow these steps:
1. Press the Task Manager button.
2. Select the program(s) you want to close.
3. Tap End Task. This closes the program.
Issue 5: My MapSight quickly drops its ActiveSync connection to my desktop computer.
Solutions: Firewall programs sometimes cause ActiveSync connection problems.
cases, the firewall sees your MapSight as a strange and possibly hostile computer and prevents
the device from connecting to the desktop computer.
To allow the mobile device to connect to your desktop computer, follow these steps:
MapSight U ser M anual
MS-101-14-12-34.0
The Task Manager window appears.
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