movistar AW4062 Installation Manual page 14

Solution to frequent problems
Problema
I do not have an icon for
the wireless client.
The client management
application does not
show the network for
my ADSL router (the
one that appears on the
label) as being one of
the available networks.
I cannot connect to the
ADSL router wireless
network.
The connection with the
wireless network is cut
off frequently. The qua-
lity of the connection is
not good.
See the User's Guide in the Advanced setting CD for further details.
If you cannot solve the problem, please refer to the following section, which contains infor-
mation about the customer care service.
14
Causa
Your wireless client is not
correctly installed, set up or
configured.
The wireless network is disa-
bled on the router.
Your network identifier (SSID)
is not being correctly indicated
when you connect to it.
You have not correctly confi-
gured the encryption used on
your wireless network when
connecting to it.
The TCP/IP properties of your
wireless client are not configu-
red to receive IP via DHCP.
Interference is being caused
by other existing wireless
networks.
The wireless network signal
is weak because the router is
located in a place that is not
very accessible or at a great
distance.
Solución
Make sure that your wireless client is correctly installed and
enabled. More information is contained in the manual for the
device itself.
Make sure that the wireless network for your ADSL router is
enabled: the WLAN indicator is lit up in green.
Check to make sure that you are using the same network
identifier (SSID) throughout the network. Remember that it is
case sensitive, i.e. a distinction is made between capital and
small letters.
Check to make sure that you are using the same type of
encryption and the same key for all the network elements.
Remember that if you are using WEP encryption, you will have
to select and configure the key number 1 in the configuration
for wireless clients.
Make sure that the TCP/IP properties of the network adapter
for your wireless client are configured to receive the IP dynami-
cally (via DHCP). Refer to the assistance given in your operating
system.
If there is any interference affecting that channel, select a diffe-
rent one. If there are other wireless networks operating in the
same zone, it is recommended that the networks be configured
with a separation of 5 channels. For example, if there is a wire-
less network operating on channel 6 and we wish to install an
additional wireless network, we must select channel 1, or 11. If
this is not possible, select the one that causes the least impact
(the least inundated channel, that is to say, the one with the
lowest number of wireless networks.
Put the ADSL router in an unobstructed place. If there are net-
work coverage problems, it is recommended that the antenna
be moved to a different position. Remember that it is advisable
to make sure that there are not many obstructions between the
ADSL router and the wireless clients.