Knowledge Base; Web Forum; Request Technical Support; Build Notifications - GFI FaxMaker Getting Started Manual

7.2.4 SMS

Table 17 - Troubleshooting: SMS

I
SSUE
GFI FaxMaker cannot
send SMS via GSM device.
7.3

Knowledge Base

GFI maintains a comprehensive Knowledge Base repository, which includes answers to the
most common installation problems. In case that the information in this manual does not
solve your installation problems, next refer to the Knowledge Base. The Knowledge Base
always has the most up-to-date listing of top technical support questions and patches.
Access the Knowledge Base by visiting:
http://kbase.gfi.com/
7.4

Web Forum

User to user technical support is available via the GFI web forum. Access the web forum by
visiting:
http://forums.gfi.com/.
7.5

Request technical support

If none of the resources listed above enable you to solve your issues, contact the GFI
Technical Support team by filling in an online support request form or by phone.
Fill out the support request form and follow the instructions on this page closely to
submit your support request on:
Online:
http://support.gfi.com/supportrequestform.asp
To obtain the correct technical support phone number for your region please visit:
Phone:
http://www.gfi.com/company/contact.htm
Before contacting Technical Support, ensure that the Customer ID is available. The
Customer ID is the online account number assigned when first registering license keys in
the GFI Customer Area at:
http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your time zone.
7.6

Build notifications

We strongly suggest subscribing to GFI's build notifications mailing list. You will be
immediately notified about new product builds. To subscribe to our build notifications
mailing list, visit:
http://www.gfi.com/pages/productmailing.htm.
GFI FaxMaker
P S
OSSIBLE OLUTIONS
Check the following:
»
GFI FaxMaker is not configured to use the COM port as a fax modem.
»
GSM modem is not installed as a modem in control panel. Other
applications such as RAS or Microsoft Fax may attempt to take control
of the modem.
»
Test SIM card with a mobile phone. Check operation, checking amongst
others that there is reception, no pin number has been set, there is
enough credits to send SMS.
If no issues are found, perform other checks on GSM device. Refer to:
http://kbase.gfi.com/showarticle.asp?id=KBID002179
Troubleshooting | 39