Table 16 - Troubleshooting: Receiving Faxes - GFI FaxMaker Getting Started Manual

I
SSUE
Sender receives the
following error:
1706 : Document
Conversion Timeout.
GFI FaxMaker returns
error "Call failed 46"
when sending fax.
Problems converting
Microsoft Office files.
7.2.3 Issues encountered when receiving faxes

Table 16 - Troubleshooting: Receiving faxes

I
SSUE
GFI FaxMaker does not
answer calls on a
particular fax number.
38 | Troubleshooting
P S
OSSIBLE OLUTIONS
Cause
This issue normally arises when there is no application associated with the
extension of the file to fax.
Possible solution
On the GFI FaxMaker server, ensure that the file format sent in the fax can
be printed. In Windows Explorer, right-click a similar (same extension) file
and ensure the option Print is available.
If printing is not available, install an application that can open and print
that extension.
For example, install an OpenDocument Text reader (such as OpenOffice) to
open and print ODT files.
Possible cause 1
Fax device is behind a PABX that does not accept the local fax ID when
making an outbound call.
Solution
From GFI FaxMaker Configuration, delete the local fax ID.
To do this, Right-click Lines/Devices and select Properties. Open the
properties of the line behind PABX and from Line options tab, remove the
Local fax ID value.
Possible cause 2
Old Dialogic (Eicon) Diva Server drivers
Solution
Download and install the latest Dialogic (Eicon) Diva Server drivers from
Dialogic website.
Check the following:
»
Verify that Microsoft Office 97 or later is installed on the GFI FaxMaker
server. Microsoft Office 2007 or higher is required to convert Office
Open XML files, such as DOCX and XLSX files.
»
Ensure Microsoft Office was installed using the same account as that
used by GFI FaxMaker fax server services.
»
Confirm that that the account used for installing GFI FaxMaker and
Microsoft Office has administrator rights.
»
Run all Microsoft Office applications, such as Microsoft Word and Excel,
to clear any messages displayed the first time the applications are run.
»
Ensure that GFI FaxMaker printer driver is set as the default printer for
the machine.
»
Re-start GFI FaxMaker machine to ensure that changes take effect.
P S
OSSIBLE OLUTIONS
Cause
This issue usually arises when MSN numbers are specified incorrectly.
Possible solution
Configure MSN numbers that GFI FaxMaker should answer from the device
properties.
To determine the MSN numbers to answer:
1. Send a fax to GFI FaxMaker, dialling the number that you want GFI
FaxMaker to answer.
2. From GFI FaxMaker Monitor Fax Server node, take note of the number
displayed.
3. Enter this MSN number in the list of MSN numbers of the device
properties. Click OK and restart the GFI FaxMaker Fax Server service.
NOTE: To answer a whole range of numbers (for example, when using DID
routing), enter the starting number of the range of numbers. For example:
to answer all numbers from 35922410 to 35922419, enter 3592241.
GFI FaxMaker