Table of Contents
Advertisement
Warranty/Return Goods Instructions
The warranty/return procedure outlined below is provided to give the claimant the information
necessary to file a warranty/return claim, and enable Boss the ability to best serve its' customers.
Please see the following instructions to initiate a return:
Contact Boss Returns Department by telephone at 800-635-6587 . You may also send a fax at
877-254-4249.
Warranty Claims - Preparation of Part Return
Parts returned to the factory must be properly packaged to prevent damage during shipment.
Damage to a part as a result of improper handling or packing could be cause for denial. When
addressing the package for shipment, the following information must be on the outside of, or tagged
clearly, to the package.
1. Return Goods Authorization #.
2. Distributor or end-users return address.
3. Correct factory address.
4. Number of packages pertaining to each claim.
NOTE: Our warranty requires that all defective parts be returned to Boss freight prepaid. Items sent
without RGA number will not be accepted. Unauthorized Returns Will Immediately Be Refused At Dock.
Return or Warranty Claims - Filing Procedures
1. Initiate through a purchase order for warranty part or request for credit.
2. RGA will accompany replacement part.
3. Boss will confirm disposition of failed part within 30 days of receipt and or request additional
information.
4. Claim denial will result in issuance of a letter of denial.
5. Boss will consider each claim on its' own merit and reserves the right to accept or reject claim
request.
6. Send Warranty Claim to:
Boss Industries, Inc.
1761 Genesis Drive
LaPorte, IN 46350
Warranty
32
308528
Advertisement
Table of Contents
