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Warranty
Summary of Main Warranty Provisions
As claims, policies and procedure are governed by the terms of the Boss warranty, it is necessary to outline
some of the more important provisions.
The Boss warranty applies only to new and unused products which, after shipment from the factory, have not
been altered, changed, repaired or mistreated in any manner whatsoever. Normal maintenance items such as
lubricants and filters are not warrantable items.
Parts not of Boss manufacture are warranted only to the extent they are warranted by the original manufacturer.
Damage resulting from abuse, neglect, misapplication or overloading of a machine, accessory or part is
not covered under warranty.
Deterioration or wear occasioned by chemical and/or abrasive action or excessive heat shall not constitute
defects.
Parts replacement and/or correction of defective workmanship will normally be handled by Boss or their
authorized distributor.
Failure to file a detailed warranty claim/service report for each occurrence of material defect of defective
workmanship will cause warranty claim to be rejected.
Defective material must be returned within 30 days of receipt of shipping instructions. Failure to do so
within specified time will result in forfeiture of claim.
The distributor is responsible for the initial investigation and write up of the warranty claim.
Distributor shall be allowed no more than 30 days from date of repair to file a warranty claim/service
report.
Warranty for failure of Boss replacement parts covers the net cost of the party only, not labor and mileage.
The Boss warranty does not cover diagnostic calls and travel. That is time spent traveling to the machine to
analyze the problem and returning with the proper tools and parts to correct the problem.
Boss will deduct from allowable credits for excess freight caused by sender failing to follow return shipping
instructions.
Distributors or end-users automatically deducting the value of a warranty claim from outstanding balances
due and payable to Boss prior to receiving written notification of Boss approval of the warranty claim may be
subject to forfeiture of the entire claim.
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