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10.3 Warranty/Return Goods Instructions
The warranty/return procedure outlined below is provided to give the claimant the information necessary
to file a warranty/return claim, and enable BOSS INDUSTRIES the ability to best serve its' customers.
Please see the following instructions to initiate a return:
Contact BOSS INDUSTRIES Returns Department by telephone at 219.324.7776 or via email at
service@bossair.com. You may also send a fax at 219.324.7470.
10.4 Warranty Claims - Preparation of Parts Return
Parts returned to the factory must be properly packaged to prevent damage during shipment. Damage to
a part as a result of improper handling or packing could be cause for denial. When addressing the package
for shipment, the following information must be on the outside of, or tagged clearly, to the package.
1. Return Goods Authorization #.
2. Distributor or end-users return address.
3. Correct factory address.
4. Number of packages pertaining to each claim.
NOTE: Our warranty requires that all defective parts be returned to BOSS INDUSTRIES freight
prepaid. Items sent without RGA number will not be accepted. Unauthorized Returns Will Immediately
Be Refused At Dock.
10.5 Return or Warranty Claims - Filing Procedures
1. Initiate through a purchase order for warranty part or request for credit.
2. RGA will accompany replacement part.
3. BOSS INDUSTRIES will confirm disposition of failed part within 30 days of receipt and or request
additional information.
4. Claim denial will result in issuance of a letter of denial.
5. BOSS INDUSTRIES will consider each claim on its' own merit and reserves the right to accept or
reject claim request. In case of air-ends, these will be returned to the manufacturer for their analysis/
input.
6. Send Warranty Claim to:
BOSS INDUSTRIES, INC.
1761 Genesis Drive
LaPorte, IN 46350
Attn: Returns Dept.
Warranty
43
309416
01/31/2012
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