Content Index Abbreviations & Acronyms ............................3 1. About this Manual ..............................5 1.1 Important ................................5 1.2 Trademark ................................5 2. Introduction ................................6 2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS............. 6 2.2 Safety Warning and Notice ..........................
Abbreviations & Acronyms Analog to Digital Converter Automatic Frequency Control: control signal used to tune to the correct frequency BenQ BenQ Corporation BTSC Broadcast Television System Committee Central Process Unit CVBS Composite Video Blanking and Synchronization Digital Light Processing / Texas Instruments®...
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Not Connected Non Volatile Memory: IC containing TV related data (for example, options) On Screen Display Personal Computer Printed Circuit Board (or PWB) Remote Control transmitter Red, Green and Blue. The primary color signals for TV. By mixing levels of R, G and B, all colors (Y/C) are Read Only Memory Data signal on I...
Service Manual that provide repair engineer various choice. 1.1 Important Only trained service personnel who are familiar with this BenQ Product shall perform service or maintenance to it. Before performing any maintenance or service, the engineer MUST read the “Important Safety Information”.
2. Introduction This section contains general service information, please read through carefully. It should be stored for easy access place. 2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by EU (European Union) for the global electronics industry which sold in EU and some counties also require this requirement.
BenQ service center for assistance. 6. To avoid possible electric shock, do not dissemble or repair the monitor. 7. If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ service center for assistance immediately.
3. General Description This new LCD (Liquid Crystal Display) monitor BenQ E24-5500 offers numerous features and functions, for example: LED Minimal space requirements thanks to slim casing Optimum ergonomic characteristics (totally distortion-free, excellent picture definition and color purity right into the corners) ...
5. Product Overview 5.1 Monitor Specifications Backlight type Size 24″ Resolution 1920 x 1080 Brightness (cd/m ) (typical) 250nits Display Contrast ratio 3000:1 Dynamic Contrast Ratio 20M:1 Response time 25ms Color depth/colors 8bits Viewing angle (up/down/ left/right) 178/178/178/178 degrees Analog PAL/SECAM TV tuner system Digital...
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RF tuner HDMI Composite Component S-Video Input terminals SCART D-sub (VGA) Common Interface PC Audio In Video out Output terminals SPDIF out Headphone jack Power input 100 ~ 240 V Power Power consumption <60W Standby mode <0.5W Dimensions with stand (W x H x D mm) 587.3mm (W) x 424.7mm (H) x184.9mm (D) Dimensions without stand (W x H x D mm) 587.3mm (W) x 369.9mm (H) x 45.8mm (D)
5.2 Packing When packing the monitor into the carton, please follow the pictures as below. 1. Using the EPE bag to pack the monitor without base 2. Using the EPS to pack the monitor...
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3. Putting the power cord, remote control, screws, battery, and user manual in the position as the picture shows below. The power cord The battery The remote control and screws User manual...
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability, BenQ CM Inform this defect. After that parties make communication and decide how to solve.
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. Visual inspection shall be down with the distance from eyes to the sample 45 cm. . Display mode: Primary mode SXGA 60Hz 11.0 TEST EQUIPMENTS 11.1 BenQ PCs with BenQ display adapter or other specific display adapter, which is agreed upon by both parties 11.2 Test program by AUO 11.3 Power saving test tool 11.4 Minolta color analyzer (CA-210)
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The Gap of the panel and bezel must be symmetrical. the difference <= 0.5mm A A A ...
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The compages accords to bezel template A as a benchmark. A The compages accords to bezel template as a benchmark. A After compages the rear cover is under the bezel. A ...
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The height of the key-press and bezel A must be evenly when assembled the key-press. R B Cable can't Insert no bottom...
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Cable can't Insert no bottom Cable can't Insert no bottom Cable can't Insert no bottom Cable can't Insert no bottom...
Software/Firmware Upgrade Process Step 1: Ready for F/W Upgrade 1.1 Change the software file name to ” upgrade.pkg” ,eg: Before change: After change: 1.2 Prepare a USB memory (The file system of USB memory must be FAT16 or FAT 32). 1.3 Copy the file (upgrade.pkg) from your computer to the U-disk root path, and remove it from computer’s USB port! Note: 1).
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2.4. When the monitor screen becomes lights, the upgrade is completed. Unplug the U-disk from TV monitor and press “power” on remote control or right side power button of TV monitor to restart it as figure2.4. Figure2.4 Step 3: Check the F/W version and reset to default. 3.1 Unplug the U-disk.
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Figure 3.2 3.2 If the FW version is correct, then do factory reset in user menu as figure3.6, else skip to step2 to redo upgrade. Method 2: Step1. AC on and turn on TV by remote control or right side “power” button of TV monitor as figure2.1.1. Figure2.1.1 Step2.
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Figure2.2.1 2.1 Select “YES” and press “ok” to automatic upgrade as figure2.2.2. Fig2.2.2 2.2 After the progress is 100%, unplug U-disk from TV and enter factory model to check whether the FW version is correct and do factory in user menu. As to the other details, please refer to the method 1.
Adjustment / Alignment Procedure The Control Panel Name Remote Control Description MENU button Enters or exits the OSD menu. • +: Volume up / Navigates to the right VOL (Volume) (OSD) +/- button • -: Volume down / Navigates to the left (OSD) •...
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Adjusting aspect ratio The TV can resize and reshape an image to suit your requirements. The visual result depends upon the setting your have chosen, and the original aspect ratio of the input image. Press Zoom on the remote control to cycle through different aspect ratios.
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Zoom 1 Zoom 2 Panorama Full Screen Video source (HD) 4:3 Video source (HD) 16:9 Video source (SD) 4:3 Video source (SD) 16:9 Computer source 4:3 Computer Source 16:9 • “X” means that the related aspect ratio is not available. •...
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Navigating the OSD menu To enter the On-Screen Display (OSD) menu, press MENU on the remote control or MENU on the TV. Next, follow the navigation guides shown on the screen bottom. For example, you can: 1. Press ▲ or ▼on the remote control or CH ▲/▼on the TV to move among 4 different main menus: Picture, Sound, Channels, and Setup.
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Tint Adjusts color balance. Adjusts image sharpness level. Sharpness When viewing text-rich contents from the VGA or DVI input, you may need to set the sharpness level to 0 for a suitable display result. Adjusts the color temperature of the black and white part of the image. You can choose Colour Temperature from Normal, Cool, Warm, or User.
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Turns on/off the SRS TruSurround HD sound effect, which creates an immersive, SRS Surround feature-rich surround sound experience from two speakers, complete with rich bass, high frequency detail and clear dialog. TV Speaker Turns on/off the built-in speakers. Digital Audio Out Toggles among Dolby Digital, PCM, and Off.
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• Channel Edit: Customizes the number and name of a channel. • Decoder: Decides what channels to use if these channels are from a set-top box connected to the TV via SCART. • Analog CH Fine Tune: Manually adjusts the frequency used by a channel. •...
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• On: sets to the Shop mode. Shop • Off: sets to the Home mode (less power consumption). E-sticker Displays BenQ TV features. When the Shop mode is on, turning on the Demo mode displays a second screen Demo showing color enhancement effects.
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Copy Settings To TV Press Factory Mode (Menu + 1999) Brand BENQ Main-MCU Ver V0.01 V0.11 Loader Ver V0.029A Date Dec 31 2010 Model name E24-5500 Scaler MT5363H Tuner type LG_TDTW_S8… Panel type PANEL_AUO… Current source Auto color ADC R Gain...
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ADC G Gain ADC B Gain ADC R Offset ADC G Offset ADC B Offset Color temp Cool Scaler R Gain Scaler G Gain Scaler B Gain Scaler R Offset Scaler G Offset Scaler B Offset Burn in EEPROM Init. Press Back LIT time 131Hr...
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Supported HDMI video timing Horizontal Freq. Vertical Freq. Pixel Freq. Timing Resolution Note (kHz) (Hz) (MHz) 480i 720 x 480 (1440 x 480) 15.735 HDMI & DVI 576i 720 x 576 (1440 x 576) 15.625 HDMI & DVI 480p 720 x 480 31.47 HDMI &...
Note: The parts information listed below are for reference only, and are subject to change without notice. Please go to http://cs.tpv.com.cn/hello1.asp for the latest information. Item Description Unit DECO L24WTV-TBENQ4 LOGO BENQ BEZEL L24WTV-TBENQ4 SPEAKER PANEL IR BOARD KEY BOARD...
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HINGE DECO L26WTV-TBENQ4 STAND L26WTV-TBENQ4 BASE L26WTV-TBENQ4 PLATE_BASE FOOT PAD SHEET SCREW Item Part No. Description Unit 0Q1G1040 6120 SPEAKER & BEZEL 0D1G1030 8120 IR BOARD & BEZEL 0D1G1030 8120 MAIN BOARD & MAINFRAME 0M1G1740 6120 POWER BOARD & MAINFRAME 0M1G1740 10225 CR3 HINGE &...
Product Disassembly 1) Remove the base Place the monitor face down on a smooth surface. Be careful to avoid scratch and injury during the process of uninstall. And then remove the base. Remove the stand Remove the hinge cover and the screws in red to remove the stand. Pls use a little force when remove the hinge cover by hand.
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3) Remove the rear cover Remove the rear cover as follow: Note: The BEZEL CLIP is easy to break.
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4) Remove the key board, IR board and speakers from the bezel; remove the main frame from the panel. Note: The KEY CLIP is easy to break. 5) Remove the boards from the main frame.
Assembly SOP 1) Stick the non-woven fabric on the mainframe. 2) Assemble the main board, power board and FFC wire.
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3) Stick the non-woven fabric and Mylar on the panel. Note: Non-woven Fabric needs to stick from the front of panel metallic edging which couldn’t be exceeded; And Non-woven Fabric need to be smoothed up and stuck in prison. Non-Woven Fabric 4) Assemble the bezel and the panel.
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5) Assemble the mainframe on the panel. Insert the pin and tidy the wire. 6) Assemble the rear cover. Stick the non-woven fabric on the rear cover. Lock the rear cover.
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7) Assemble the hinge. 8) Assemble the base. 9) Assemble the hinge-cover.
Troubleshooting Frequently asked questions (FAQ) The image is blurred: Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. How do you use a VGA extension cable? Remove the extension cable for the test.
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“NO” in the “OSD Lock” submenu from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible. If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com...
No Power No power Check power cable is Re-plug the power cable tightened? Check Power “On/Off” Turn on the Power “On/Off” switch is “On”? Check the LED Check the AC power indicates is OK? Replace the converter board Replace main board and check connections Replace key board and check connections...
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No Video No Video Press the power Replace the main board button is OK? Replace the converter The end board Replace the main The end board and connection Replace the LVDS/FFC Check the LVDS/FFC cable or panel cable or panel Replace the key board...
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DIM (image overlap, focus or flicker) Reset in factory mode The end Set to the optimal The end frequency, select the recommended frequency Readjust the phase and pixel The end clock in the user mode Pull out signal cable and Check the signal cable check “Self Test Feature and the PC...
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Color is not optimal Color is not optimal Color shift Miss color Reset the factory mode Replace the signal cable In the user mode, set the” color settings” until customer satisfy The end Pull out the signal cable and check the screen color display is normal? Replace the signal cable or PC Replace the main board...
Appendix 2 –CODE LIST: IR INPUT • Selects an input source. • Enters a sub menu. Power Number / Alphabet • EPG: Enters or exits the Electronic Program Guide. • PRE CH: Returns to the previously selected channel. Switches to the television mode. YPbPr Switches to the YPbPr (Component Video) mode.
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MENU Enters/exits the on-screen display (OSD) menu. EXIT Returns to the upper level of the On-Screen Display (OSD) menu. Options (depicted by 4 colors) Provides controls when Teletext or USB device is in use. TELETEXT Displays or hides Teletext. SUBTITLE Turns on/off subtitles.
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