Zultys ZIP 33i Technical Manual
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Zultys ZIP 33i Technical Manual

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13
March
Technical Publications
ZIP 3xi Installation and Configuration Guide
(Rev 4a)
Author: Zultys Technical Support
This document provides detailed information related to the installation and configuration of the Zultys ZIP 33i &
ZIP 35i IP Phones. The document also covers the 'ZIP 340M LCD Expansion Module' and 'EHS 3xi Electronic Hook
Switch Adapter' accessories that are compatible with the ZIP 35i.
Where the term 'ZIP 3xi' appears in this manual the information relates to the ZIP 3xi series of phones being the
ZIP 33i and ZIP 35i.
Refer to Section 1 for important information regarding ZIP 3xi and MX firmware requirements.
Z u l t y s , I n c . 7 8 5 L u c e r n e D r i v e , S u n n y v a l e , C a l i f o r n i a , U S A 9 4 0 8 5 w w w . z u l t y s . c o m

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Summary of Contents for Zultys ZIP 33i

  • Page 1 Author: Zultys Technical Support This document provides detailed information related to the installation and configuration of the Zultys ZIP 33i & ZIP 35i IP Phones. The document also covers the ‘ZIP 340M LCD Expansion Module’ and ‘EHS 3xi Electronic Hook Switch Adapter’...

  • Page 2: Table Of Contents

    EADSET 6.2 C GN N ................. 31 ONNECTING A ETCOM ABRA IRELESS EADSET ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 2 of 43...

  • Page 3: Firmware Requirements

    12 EMERGENCY RECOVERY MODE ......................43 1 Firmware Requirements To ensure correct operation of the ZIP 33i and ZIP 35i IP phones the following firmware requirements must be strictly adhered to. ZIP 33i with firmware 60.61.132.12 or earlier – MX firmware 7.2.4 or later is required ZIP 33i with firmware 60.61.132.15 or later –...

  • Page 4: Overview Of The Deployment Process

    Technical Publications In the event that a ZIP 33i is upgraded prior to the MX system being at a compatible firmware release, or if the device or profile was not edited after upgrading the MX, the device configuration files will need to be regenerated.
  • Page 5 1. In MX Administrator, select Configure | Devices. 2. Click the Profile button in the Managed Devices window. 3. In the Device Profiles window, right-click Zultys Phones and select New to create a new device profile. 4. In the Add Device Profile window, set the Phone Type as required.

  • Page 6: Overview Of Profile Tabs

    None – Phone will not check for new firmware on power up. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 6 of 43...
  • Page 7 Default is ‘admin.’ If the field is left blank, then no password is required. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 7 of 43...

  • Page 8: Regional Tab

    The Regional tab contains settings related to phone location including language, dial tone, time zone and time format. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 8 of 43...

  • Page 9: Sip Tab

    4.3.1 Lines The ZIP 33i supports two independent SIP Registrations; the ZIP 35i supports three independent SIP Registrations. In most cases only one registration is required. ‘Line’ registrations should not be confused with the number of Line Keys or Call Appearances configured via the Keys tab.

  • Page 10: Ip & Provisioning Tab

    The IP and Provisioning tab contains settings for defining the IP address, DNS Servers, NTP Server, and Provisioning method. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 10 of 43...

  • Page 11: Lan

    NTP server. The MX system functions as an NTP server. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 11 of 43...

  • Page 12: Provisioning

    Provisioning Define the protocol that the phones use to download their configuration files. The internal DHCP server of the MX system provides Option 66 which allows all Zultys IP phones to automatically download their configuration files from the built-in TFTP/HTTP server.

  • Page 13: Manually Configuring The Provisioning

    MX Administrator and confirm the screen updates accordingly. Setting Provisioning Server Address via the Phone Menu: ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 13 of 43...
  • Page 14 A simple way to confirm correct download is to adjust the Display Name field of the device in MX Administrator and confirm the screen updates accordingly. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 14 of 43...

  • Page 15: Audio & Rtp

    Use the default of RFC 2833. Sending DTMF inband is not supported by the MX and should not be selected. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 15 of 43...

  • Page 16: Codecs

    G.722 to be negotiated. It is recommended to leave this codec disabled. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 16 of 43...

  • Page 17: Quality Of Service: Tos/Diffserv

    The Miscellaneous section defines settings related to Early Media support and handling of Paging calls. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 17 of 43...

  • Page 18: Vlan Tab

    Menu | Settings | Advanced | Reset Factory screen of phone. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 18 of 43...

  • Page 19: Lan Port

    ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 19 of 43...

  • Page 20: Vlan Configuration Examples

    Voice VLAN ID is 10 and the Data VLAN ID is 15. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 20 of 43...

  • Page 21: Keys Tab

    Label template dropdown will display Custom. Any key may be modified as required to suit the requirements of the deployment. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 21 of 43...
  • Page 22 Label #1 – 3 Line keys, Page, Intercom (Factory installed label) Label #2 – 2 Line keys, Page, Park Slots ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 22 of 43...

  • Page 23: Type

    (if configured to do so in the profile) and a two-way conversation is established. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 23 of 43...
  • Page 24 Usage: Press key, display indicates Dial: Page. , enter the paging group number followed by # Send. After the prompt or tone begin your page. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 24 of 43...

  • Page 25: Value

    This parameter determines the SIP Line registration that the key is associated with. Possible selections are 1, 2 and Auto for a ZIP 33i or 1, 2, 3 or Auto for a ZIP 35i. For most deployments, the Line setting will be 1 for keys that allow selection of the line number.
  • Page 26 Technical Publications configuration data. In the event that custom settings are required Zultys Technical Support will advise the correct format for the settings. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission...

  • Page 27: Overview Of Zip 340M Expansion Module

    Keys tab of ZIP 35i Device Profile. Place a check mark in the Enable box for the necessary number of modules. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 27 of 43...
  • Page 28 Key Provisioning button in Edit Device screen, see section 7. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 28 of 43...

  • Page 29: Ehs 3Xi Electronic Hook Switch Adapter

    Please refer to the sections on the following pages for more detailed information regarding how to connect specific brands of headset. Note: The ZIP 33i phone does not support EHS and is not compatible with the EHS 3xi adapter. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 ©...

  • Page 30: Connecting A Plantronics Wireless Headset

    Please refer to the installation guide provided with the Plantronics headset for additional information regarding setup and usage of the headset. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 30 of 43...

  • Page 31: Onnecting Agn Netcom /Jabra Wireless Headset

    Refer to the installation guide provided with the GN Netcom / Jabra headset for additional information regarding setup and usage of the headset. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 31 of 43...

  • Page 32: Adding A Device

    2. Right click in the Managed Devices screen and select Insert, alternatively press the Insert key on keyboard. 3. In the New Device screen set the Device Type to ZIP 33i or ZIP 35i as required and click Next. The Add multiple devices option allows for multiple phones to be added via a list of MAC addresses.
  • Page 33 SIP password. Press Confirm at the bottom of the screen to save the setting. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 33 of 43...

  • Page 34: Fixed Function Keys

    ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 34 of 43...
  • Page 35 Speaker – Press the Speaker key when a call is ringing to answer in handsfree mode. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 35 of 43...

  • Page 36: Controlling Configurations

    The zip33i_common.cfg and zip35i_common.cfg files referred to above may be used to apply custom configuration settings to all ZIP 33i and ZIP 35i phones connected to an MX system. Generally there is no requirement to use these files. 10 Upgrading Firmware 10.1 Upgrading firmware via Device Profile...
  • Page 37 1. From Configure | Devices screen press the button. 2. Copy the <version>.rom file to the TFTP server. Press Close. Note: All ZIP 33i firmware image files have the format 60.x.x.x.rom (For example, 60.61.132.12.rom); all ZIP 35i firmware image files have the format 65.x.x.x.rom (For example, 65.61.132.15.rom).

  • Page 38: Upgrading Firmware Via Web Interface

    If the process is interrupted, the phone will lose all firmware and the emergency recovery process will need to be performed. Contact your Authorized Zultys Channel Partner or Zultys Technical Support should this situation arise.

  • Page 39: Troubleshooting Tips And Tools

    1. Press and hold the X / End Call key for 10 seconds until “Warning Reboot?” is displayed. Release the key. 2. Press the Confirm key to proceed with Reboot. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 39 of 43...

  • Page 40: Phone Does Not Use The Configuration File On Tftp Server

    2. Enter the username ‘admin’ and the administration password, the default password is ‘admin’. 3. From the top menu select the Phone tab. ZIP 3xi Installation and Configuration Guide (0000000359) Revision 4a / March 28, 2013 © 2013 Zultys, Inc. No reproduction or distribution without permission Page 40 of 43...

  • Page 41: Syslog Information

    11.6 Capturing Syslog information The ZIP 3xi phones have the ability to generate Syslog information that may assist Zultys Technical Support with investigation of issues. This information may be stored locally on the phone or output to an external Syslog server. If instructed to do so, you may enable the Syslog feature by one of the following methods: 11.6.1...

  • Page 42: Enabling Syslog Output To External Server Via Web Interface

    Technical Publications 4. From the left menu select Configuration. 5. Set Export System Log option to Local. 6. Set SystemLogLevel to the value requested by Zultys Technical Support. The higher the number, the more detailed the information captured. 7. Press to accept changes.

  • Page 43: Emergency Recovery Mode

    PhoneSetting.LogLevel = 5 Replace the IP address with the address of your external Syslog server. Set the LogLevel to a value between 1 and 6 as advised by Zultys Technical Support. 4. Press OK then Apply to accept the Profile changes.

This manual is also suitable for:

Zip 35iZip 35i ip

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