Related Manuals for Zultys ZIP 4 5 Series
Summary of Contents for Zultys ZIP 4 5 Series
- Page 1 ZIP4x5 User’s Manual Manual Part Number 90-18400 Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085-5327 +1-408-328-0450 http://www.zultys.com...
- Page 2 This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.
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Page 3: Table Of Contents
C o n t e n t s Chapter 1 Introduction 1.1 Scope ..........1 1.1.1 Audience . - Page 4 2.6.2 Contacting your Reseller ........14 2.6.3 Using Zultys’ Technical Support ......15...
- Page 5 Contents 4.3.6 Satisfactory Connections ........34 Chapter 5 Provisioning the Phone 5.1 Introduction .
- Page 6 ZIP4x5 User’s Manual 7.2.4 Conference Calls ......... 59 7.3 User .
- Page 7 Contents 8.4.2 Configuring the ZIP4x5 as a DHCP Server ....81 8.5 Firewall..........84 8.5.1 Component Description .
- Page 8 ZIP4x5 User’s Manual 9.4 Receiving a Call........111 9.4.1 Alerting .
- Page 9 Contents Chapter 10 The Menu 10.1 Introduction ......... . 133 10.2 Menu | Phone Book .
- Page 10 ZIP4x5 User’s Manual 10.7.3 Loop Ethernet Ports ........182 10.7.4 Buttons and Keys .
- Page 11 Contents Appendix D Web Interface Configuration Utility D.1 Introduction ......... . 225 D.1.1 Accessing the Download and Configuration Utility .
- Page 12 ZIP4x5 User’s Manual...
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Page 13: Introduction
This manual provides detailed information and instructions on the complete installation and operation of the ZIP4x5 IP phone. 1. The MX250 and MX1200 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the commu- nications needs of an enterprise by integrating voice, data, video, and fax. -
Page 14: What This Manual Does Not Include
1.1.4 What this Manual Does Not Include This manual does not provide technology details, pricing, names of sales representatives, or names of distribution channels. Access the Zultys web site for this information: http://www.Zultys.com Features The ZIP4x5 is a SIP based IP phone with a large number of features. The top of the phone is shown in figure 1-1 and the bottom of the phone in figure 1-2. - Page 15 1. Introduction Figure 1-2 Bottom View of ZIP4x5 • four 10/100Base-T Ethernet circuits to connect to the LAN and three additional devices such as a desktop PC, a notebook PC, and another accessory • one analog circuit to connect to the PSTN •...
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Page 16: Switch Functionality
ZIP4x5 User’s Manual • hot key dialling • voice activated dialling • firewall, NAT, VPN, and DHCP server functions • STUN protocol support • PPPoE support for connecting to WAN • Bluetooth support for wireless headsets • browser and TFTP support for configuring and updates •... -
Page 17: Display Description
1. Introduction You can put the phone and the accessory ports on different VLANs (802.1q – see section 10.6.4 on page 173 for details). The inclusion of the switch inside the phone allows you to take a single Ethernet circuit from the wiring closet to the desktop. -
Page 18: Ordering Information
ZIP4x5 User’s Manual Ordering Information Figure 1-5 shows the Zultys ordering numbers for the ZIP4x5. Zultys Part Description 90-05400 White ZIP4x5, with ac power supply for N. America, Taiwan, and Japan 90-05401 White ZIP4x5, with ac power supply for UK and Hong Kong... -
Page 19: Special Paragraph Styles
This manual is updated with each major release of the software. The manual describes the features in that release of the software. Between major releases of software, Zultys may issue one or more minor releases of software. These minor releases may have more capabilities than the current formal release. The features in that software (and the user interfaces to support those features) may or may not be described in this manual. -
Page 20: Colophon
Adobe Photoshop, Adobe Illustrator, and Microsoft Visio. Documentation Feedback Zultys appreciates any constructive feedback on all our documentation. If you have comments or error reports on any Zultys documentation, please submit your feedback to: Technical Publications Department... -
Page 21: Warranty, Service, And Support
C h a p t e r 2 Warranty, Service, and Support Introduction Zultys wants you to get the most out of the product you have purchased. To that end, we offer you: • hardware warranty (for failure of the hardware) •... - Page 22 Zultys with a copy of your invoice showing the date that you bought the product and the name and address of the distributor that sold you the product. Zultys will not ask you for this information if you bought the product directly from Zultys.
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Page 23: Extended Warranty For Products Sold In The Usa To Usa Customers
The terms of the warranty under which your product was purchased may differ from the terms in section 2.2.2 on page 9. Zultys requires that its distributors provide warranty terms to you that are similar to the terms outlined in this section, and that comply with the local laws and expectations of the country in which you reside. -
Page 24: Software License Agreement
If the phone is no longer covered by warranty, and if you do not have a maintenance contract, you will have to pay for the repairs. Contact your Zultys sales or service representative to obtain the current repair prices and payment terms. Outside the USA, contact the distributor responsible for your territory. -
Page 25: Software Updates
2. Warranty, Service, and Support The training at Zultys's facility is a two day course. The purpose of the course is to teach you how to use the ZIP4x5, so that you can leave the classroom and apply your knowledge to your specific deployment of the product. -
Page 26: Support
When you have a current software subscription for your the ZIP4x5, you are entitled to download software from the web site. All software that is posted on Zultys’ web site requires a password before you can install it on your system. Zultys supplies you with the password when you purchase a subscription. -
Page 27: Using Zultys' Technical Support
2.6.3.2 Calling Technical Support Be prepared when you call. When you call to speak to Zultys's technical support, you will get an immediate resolution to your problem if you are ready with certain types of information: Send details of your configuration in advance of calling. Allow Zultys’ technical support at least four hours to review your e-mail. - Page 28 ZIP4x5 User’s Manual You may contact Zultys’ technical support at the following number. You must pay for any phone charges: +1-408-328-0450...
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Page 29: Receiving The Zip4X5
If you suspect that there are discrepancies or that the equipment is not fully functional, contact Zultys or your Zultys sales representative immediately. Retain all packing materials and the shipping note for Zultys or its representative to inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT... -
Page 30: Items Included With Each Phone
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items are under warranty. Read chapter 2, starting on page 9, for details on the warranty of Zultys’s products. If you are unsure about the warranty of your merchandise, call your local Zultys sales representative for clarification. -
Page 31: Describing The Problem
Zultys. Distributors will offer their own service and support for Zultys’s products. 3.4.3 Describing the Problem If you are returning equipment to Zultys for service, attach a tag or sheet of paper to the equipment giving the following details: • your company or institution’s name, address, and phone number •... -
Page 32: Correspondence
ZIP4x5 User’s Manual 3.4.7 Correspondence In any correspondence subsequent to the return of equipment, always refer to the equipment by model number and serial number. -
Page 33: Installation
• consult the dealer or an experienced radio/TV technician for help Important Modifications made to the product, unless expressly approved by Zultys Technologies, could void the user’s authority to operate the equipment. Important The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met. -
Page 34: Preparing The Zip4X5 For Use
2. You should use one of the ac adapters provided by Zultys. If you are unable to obtain this, use an adapter that has a dc output of 12 V, 600 mA. The plug should be 2.0 mm or 2.1 mm with the center positive. -
Page 35: Wall Or Desk Mounting
4. Installation 4.2.3 Wall or Desk Mounting You can mount the phone on a wall or on a desk. Install the rear platform that has the two back feet if you are putting the phone on a desk. Remove this platform (as shown in figure 1-2) if you want to mount the phone on the wall, and mount it in the lower position. - Page 36 ZIP4x5 User’s Manual other accessory Network with call control Figure 4-1 Connecting the ZIP4x5 and Your PC other Network with call control other Figure 4-2 Cascading Phones Connect the LAN port on the phone to the LAN and connect other phones to the other ports. Connect your PC to the fourth port.
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Page 37: Connecting A Headset
Tip – Microphone Ring – Speaker Sleeve – Ground Zultys supplies a headset with the phone, but you can buy good quality replacement headsets for about $20. Traditionally, headsets have been designed to plug in series with the handset. These also provide good quality but typically cost $120. -
Page 38: Power On
ZIP4x5 User’s Manual 2.5 mm plug Figure 4-3 Connecting a Headset to the ZIP4x5 Using the Audio Connector Switch Box Figure 4-4 Connecting a Headset to the ZIP4x5 Using an External Switch Box Power On 4.3.1 Description When you power up the ZIP4x5, it performs a quick power on self test, and typically starts operation in less than 20 seconds. -
Page 39: Initial Indications
The phone holds the indication on the display for about 13 seconds while it initializes the Linux operating system. 4.3.3 Copyright Once the operating system is loaded, the ZIP4x5 displays the Zultys logo, followed by copyright information: ZIP 4x5 SIP Phone Copyright © 2004 Zultys Technologies The phone holds each display for about one second while the phone continues to initialize. -
Page 40: Running A Quick Test
You must press and hold only one of the keys for one second. You can press the key while the phone displays “Loading” or the Zultys logo. Press the Func key to test the LCD, LEDs, Buttons, Keys, and Ethernet Ports, as described in section 4.3.4.2. - Page 41 4. Installation When you have finished pressing all of the buttons and keys, the phone displays: Keypad test passed. The phone then performs an FXO (analog) Test and displays the result: FXO Test Passed The phone then tests the Ethernet circuits. It sends data from P1 to P2, then P2 to P3, and displays: Ethernet test 1-2 Ethernet test 2-1 The phone then sends data from P3 to the LAN port, then from the LAN port to P3, and displays:...
- Page 42 ZIP4x5 User’s Manual If the test is unsuccessful, the phone stops the test at the failed test, beeps three times, and displays: FAIL Ethernet test 1-2 The phone then proceeds to load the software as described in section 4.3.2 on page 27, and displays: Loading.
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Page 43: Communicating With The Network
4. Installation The phone then proceeds to load the software as described in section 4.3.2 on page 27, and displays: Loading. Important If you had disconnected the phone from the network, connect the phone to the network and remove all unnecessary cables from the phone. 4.3.5 Communicating with the Network 4.3.5.1... - Page 44 ZIP4x5 User’s Manual 4.3.5.4 Connecting to the PPPoE Server If the phone is configured to connect with a PPPoE server, as described in section 8.3.2 on page 79, it displays the following panel while attempting to locate the server. Starting PPPoE ••••••••...
- Page 45 4. Installation If the phone can find the TFTP server, the configuration file or files it retrieves may indicate that the phone needs to update its software. See section 5.4.5 on page 45 for details of the screen that the phone shows in this case. If the phone can find the TFTP server but cannot find the configuration file (or it can find it, but there is an error with it), the phone displays: ZIP4x5 SIP Phone...
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Page 46: Satisfactory Connections
ZIP4x5 User’s Manual The phone will also display this message if you have configured it for DHCP but the DHCP server is incorrectly configured. This is an unusual situation, because administrators take great care to ensure that the DHCP servers are correctly configured. 4.3.5.9 Prohibition on Making a Call When there is one or more of the problems listed above, the phone flashes the LEDs orange on... - Page 47 4. Installation Use the Up and Down buttons or the Up and Down keys to select the correct time difference. The phone changes the time in units of 30 minutes. The maximum time differences are +12 hours and –12 hours. When you have made your entry, press the Enter button. The phone shows the idle display.
- Page 48 ZIP4x5 User’s Manual 4.3.6.2 Subsequent Loss of Connection If the phone has established LAN connectivity and registered with the phone system, and then it loses connectivity, or a subsequent registration request is denied, you cannot make calls. The phone remains in this state as described in section 4.3.5.9 on page 34.
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Page 49: Provisioning The Phone
C h a p t e r 5 Provisioning the Phone Introduction This and the following sections (section 5.2 through section 5.4) describe the methods used by the ZIP4x5 to automatically obtain its configuration. These sections describe the underlying method for the exchanges that take place. -
Page 50: Configuration Files
ZIP4x5 User’s Manual • domain name (option 15) • NTP servers (option 42) You should consult your system administrator for specific details on configuration of the DHCP server. Configuration Files There can be three sources of configuration for the phone: •... - Page 51 [SIP_CONFIG] phone_sip_port=5060 rtp_start_port=33000 ;The Device ID is the user portion of the SIP URI device_id=West ;The Display Name is sent in SIP messages display_name=Zultys ZIP4x5 ;This must always be set to “yes” use_proxy=yes register_w_proxy=yes proxy_addr=10.1.32.224 proxy_port=5060 voice_mail_uri=258 call_park_extension=259...
- Page 52 ZIP4x5 User’s Manual [AUDIO_INFO] ext_ring_tone=0 ext_cust_ring= int_ring_tone=0 int_cust_ring= ring_tone2=0 cust_ring2= key_click=0 codec=0 distinctive_ring=yes accept_url=no sound_url= [GENERAL_INFO] software_version=1.0.0 ;The message displayed on the LCD in idle mode greeting_message=ZIP 4x5 SIP Phone password=985897 time_fmt=%H:%M date_fmt=%a %d %b %y date_time_order=0 ;This is the offset from GMT, in minutes timezone=-480 country=USA language=ENGLISH...
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Page 53: Web Interface Configuration Utility
5. Provisioning the Phone ZIP 4x5 SIP Phone and the specific configuration specifies the greeting message to be: Freddy Phone Then, in the idle state, the phone will display: Freddy Phone Wed 20 Nov 02 14:50 The phone continues to start, using the parameters that are now saved in its memory. Web Interface Configuration Utility The ZIP4x5 provides a web interface configuration utility, offering an alternative method of provisioning your phone. -
Page 54: Binary File
ZIP4x5 User’s Manual The software name is: ZIP4x5_<version>.bin For example: ZIP4x5_0_1_4.bin The file name uses the underscore character to separate the three parts of the software version number. If the common configuration file indicates a different version of the software than the specific configuration file, the phone retrieves the software version specified by the specific configuration file. - Page 55 5. Provisioning the Phone TFTP ZIP 4x5 DHCP Server SIP Server Server 1. DHCP DISCOVER 2. DHCP OFFER 3. DHCP REQUEST 4. DHCP ACK 5. TFTP read request ZIP4x5_common.cfg 6. TFTP data received ZIP4x5_common.cfg 7. TFTP read request MAC_address.cfg 8. TFTP data received MAC_address.cfg 9.
- Page 56 ZIP4x5 User’s Manual 5.4.4.4 Step 4 Action. DHCP Server sends DHCP ACK Description. DHCP Server responds with committed IP Address and other configuration options. The specific options needed by the ZIP4x5 are described in section 5.1.2. 5.4.4.5 Step 5 Action. ZIP4x5 initiates TFTP read request for ZIP4x5_common.cfg Description.
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Page 57: Summary
5. Provisioning the Phone 5.4.5 Summary For a user, the process of updating the software is fully automatic. The administrator of the network can initiate this process at any time. When the phone is idle, it will start the process of updating the software. - Page 58 ZIP4x5 User’s Manual...
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Page 59: Interacting With The Phone
C h a p t e r 6 Interacting with the Phone Call Appearances This ZIP4x5 is different from phones that have been in common use for the past 100 years. On older phones a physical pair (or two pairs) of wires carry a single voice call. A phone that can accommodate two voice calls connects to two such circuits, with each circuit being referred to as a line. - Page 60 ZIP4x5 User’s Manual Figure 6-1 View of Buttons on ZIP4x5 Figure 6-2 View of Keys on ZIP4x5 6.2.1.2 Function Key The keypad has a key marked Func that serves as a function, or shift, key to select alternative uses for the keys and buttons. To select the alternative use, press and release the Func button once, then press the appropriate button or key to select the alternative function.
- Page 61 6. Interacting with the Phone The Func key is green and the label on the card that shows the alternative function of the button is also green. If you cannot distinguish between these colors, the alternative use is written to the right of the standard use.
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Page 62: Description Of Buttons
ZIP4x5 User’s Manual The volume control does not alter the level of the sound at which that the phone sends its signal to the network. 6.2.2 Description of Buttons The buttons are used to access features or functions of the phone or phone system easily. You use the buttons labelled Call 1, Call 2, Call 3, and Call 4 to make, receive, and terminate calls. -
Page 63: Incoming Call
6. Interacting with the Phone For example: Sales support Sun 22 Jan 04 19:15 You can program the greeting message and the format in which the date and time are shown. 6.3.2 Incoming Call When your ZIP4x5 receives a call, the phone displays: x: To <your_name>... - Page 64 ZIP4x5 User’s Manual 6.3.3.4 Display on LCD When you access the menu, the top row on the LCD shows the menu item. The second and third rows show menu choices. The currently selected item has an arrow in the first row of the display. An example is shown: Settings | Country }Australia...
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Page 65: Data Backup
6. Interacting with the Phone When you next enter a menu, the ZIP4x5 puts the arrow in the second row and points to the currently selected item. For example, in the example above, if you pressed the Enter button, the phone has the arrow on the second row and points to the country Canada, instead of Australia. - Page 66 ZIP4x5 User’s Manual...
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Page 67: Special Functions
C h a p t e r 7 Special Functions Message 7.1.1 Voice Messages When you have voice mail messages, the LED on the Msg button flashes red for 500 ms and off for 500 ms. The LED can become lit while you are in the middle of a conversation, if someone has left you a voice mail while you are using the phone. -
Page 68: Individual Calls
ZIP4x5 User’s Manual The administrator can select whether encryption is normally on, normally off, always on, or never on: • If the phone is configured so that encryption is always on, pressing the Encrypt button has no effect. Your phone can make calls only to devices that also support encryption. Your phone cannot make a call to, or receive a call from, a device that cannot encrypt the speech. - Page 69 7. Special Functions If the device that you are calling cannot support encryption, the call will not complete. Your ZIP4x5 plays the fast busy tone (congestion tone) and flashes the LED on the call appearance button and the Encrypt button green and red for 250 ms each color. The display changes to: 1.
- Page 70 ZIP4x5 User’s Manual If the far end phone rejects the request to enable encryption, your ZIP4x5 beeps three times through the audio channel you are using, and displays: Warning: Encryption turned off by far end. The phone holds this display for two seconds, until you press a key, or go on hook. 7.2.2.4 Answering a Call With Encryption Normally On or Normally Off Your phone automatically configures itself to engage or not engage encryption depending on the...
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Page 71: Holding, Parking, Transferring, And Forwarding Calls
7. Special Functions 7.2.3 Holding, Parking, Transferring, and Forwarding Calls When you put a call on hold or park it, the other person’s device now communicates with the call manager system, whereas it previously communicated with your phone. Similarly, when you transfer a call or forward a call, the other person’s device now communicates with someone else’s phone. - Page 72 ZIP4x5 User’s Manual After you have set up the call with the first person, all subsequent calls added to the conference must be encrypted or not encrypted depending on whether the first call has encryption engaged or not. You can join other parties to the conference in the same way that you can you can join parties for a conference that is not encrypted and as described in section 9.8.5 on page 128.
- Page 73 7. Special Functions The user feature also allows you to log in or out of an ACD group or an operator group. When you associate yourself with the phone, systems that support this feature will ring whenever there is an incoming call for your SIP address or extension. When you press this button, the display changes to: User }Log in...
- Page 74 ZIP4x5 User’s Manual 7.3.3 Log Out When you move away from a phone that you have logged into, you should log out so that your calls are no longer sent to that phone. If you forget the log out, the phone’s owner can log you out because you do not need a password to log out.
- Page 75 7. Special Functions The display changes to: Group log in Group number 1805 Extension Type the phone number of your extension. You must enter a numeric value and cannot enter your user name. The Func key is disabled. Press the Enter button or the Down button. The display changes to: Group log in Extension...
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