This document contains proprietary information which is protected by copyright. The contents of this manual and the associated software are the property of Zultys Technologies, and all rights are reserved. No part of this document may be photocopied, reproduced, stored in any computer format, translated to another language, or publicly displayed without the prior written consent of Zultys Technologies.
This manual on the ZIP2 can be used by a user who wants to understand in detail how features and functions of the phone operate. End users who do not need the depth of information contained in this manual (which is about 70 pages) should refer to the ZIP2 User’s Guide (which is 16 pages).
Features The ZIP2 is a SIP based IP phone that supports all of the common functions of a business telephone set. By using Session Initiation Protocol (SIP) for call control, the ZIP2 is compatible with any standard SIP server. Figure 1-1 displays a frontal view of the ZIP2.
Zultys Part Description 90-05200 White ZIP2, with ac power supply for N. America, Taiwan, and Japan 90-05201 White ZIP2, with ac power supply for UK and Hong Kong 90-05202 White ZIP2, with ac power supply for continental Europe (Schuko plug)
These minor releases may have more capabilities than the current formal release. The features in that software (and the user interfaces to support those features) may or may not be described in this manual. This manual is available only in PDF format. You can download the PDF file from the ZIP2 web site at:...
Adobe Photoshop, Adobe Illustrator, and Microsoft Visio. Documentation Feedback Zultys appreciates any constructive feedback on all our documentation. If you have comments or error reports on any Zultys documentation, please submit your feedback to: Technical Publications Department...
C h a p t e r 2 Warranty, Service, and Support Introduction Zultys wants you to get the most out of the product you have purchased. To that end, we offer you: • hardware warranty (for failure of the hardware) •...
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Zultys with a copy of your invoice showing the date that you bought the product and the name and address of the distributor that sold you the product. Zultys will not ask you for this information if you bought the product directly from Zultys.
2.2.5.1 Verification If you believe that hardware on your the ZIP2 is faulty, contact your Zultys sales or service representative. In the USA, you may need to contact Zultys’ technical support to confirm that the equipment is faulty. Follow the procedures in section 2.5.3 on page 12 before calling.
See section 3.4.6 on page 17 for details on returning equipment to Zultys. Software License Agreement When you obtain software updates from Zultys for your ZIP2, you agree to be bound by the terms of this license agreement. This agreement is between you and Zultys.
The software subscription (or an extension of software subscription) applies to an individual phone. If you have more than one ZIP2, and you wish to operate all phones on the latest software, you should have a current subscription for each system. You may not update the software on...
This section suggests ways to save yourself time by checking for answers yourself and ruling out common problems. If you have a question about the way the ZIP2 works, the best way to get an accurate, immediate answer is to try one or all of these approaches first.
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ZIP2 does not behave in the manner that you expect. The onus is on you, the system administrator, to configure the ZIP2 the way you want it. Zultys’ technical support is not a substitute for training or commissioning. Use Zultys’ technical support to solve problems that you have tried diligently to solve by yourself.
Upon delivery of your products, inspect the packing list, and confirm that all items listed on that note were received. Compare the packing slip with your purchase order. Ensure that there are no discrepancies and then install the ZIP2 as described in chapter 4, starting on page 19.
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items are under warranty. Read chapter 2, starting on page 7, for details on the warranty of Zultys’s products. If you are unsure about the warranty of your merchandise, call your local Zultys sales representative for clarification.
3. Receiving the ZIP2 3.4.3 Describing the Problem If you are returning equipment to Zultys for service, attach a tag or sheet of paper to the equipment giving the following details: • your company or institution’s name, address, and phone number •...
4.1.2 Power Provide power to the ZIP2 by connecting the ac adapter into the power socket (DC In) on the top panel of the phone, as shown in figure 4-2. The ZIP2 does not have a power switch. Figure 4-1 displays the location of the DC In socket.
Figure 4-2 Top Panel of ZIP2 The ZIP2 Ethernet circuit has automatic sensing to determine whether the circuit should operate at 10 Mb/s or 100 Mb/s. The phone will always attempt to establish connection at the higher rate and will fall back to the lower rate only if the device to which you have connected the phone cannot operate at the higher rate.
DHCP is disabled • IP Address is 168.192.1.100 5.2.1 DHCP Support The ZIP2 can automatically obtain its configuration from the DHCP server when the DHCP option is enabled. 5.2.1.1 Activating DHCP The ZIP2 phone provides three methods of enabling DHCP: •...
Accessing the Download and Configuration Utility You access the utility through a web browser that can access the same network as the ZIP2 being configured. Enter the IP address of the ZIP2 in the address entry box of your web browser and press the enter button.
As shown in figure 5-2, you can either use the DHCP server to dynamically assign an IP address to the ZIP2 or you can specify a fixed IP address for the phone. If you dynamically assign an IP address to the phone, the DHCP server also returns the IP Netmask, the IP Gateway address, the IP DNS Server address, the host name, the domain name, and the TFTP server.
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ZIP2 User’s Manual Figure 5-2 LAN Configuration panel 5.3.3.1 SIP Server Settings The top panel section, next to the SIP Server Settings text, lists the current server, port, and domain. You can enter values for these parameters, which are loaded to the phone when you press the Save SIP Settings button.
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Phone Number: This data entry box is not supported. CallerID Name: This is the Caller ID text that is sent by the ZIP2 as the Caller ID banner. This Caller ID banner is the SIP display name that is placed in the From header.
5.3.4 Configuring the ZIP2 to Receive Pages Paging parameters are located on the CODECs web interface panel, as shown in figure 5-4. To enable the ZIP2 to receive pages, complete the following paging support parameters: Figure 5-4 CODECs panel •...
ToS / DiffServ / STUN panel 5.3.6 Configure other options The Download and Configuration Utility provides many other panels for configuring ZIP2 phone parameters. A list of these parameters include: VLAN Settings. see section A.2.4 on page 50 and section A.2.9 on page 55.
5.3.8 Download the Application Code The application code provides the software that operates the ZIP2 phone. To load the application code onto the phone, access the Download panel, shown in figure 5-7, by selecting Download from the main menu bar.
5. Provisioning the Phone Figure 5-7 Download panel Figure 5-8 Download Confirmation panel 5.3.9 Reset the Phone All settings stored to the phone through the Download and Configuration utility do not take effect until you power cycle or reset the phone. •...
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5. Provisioning the Phone Figure 5-11 Download Panel – Success Message Figure 5-12 Download Panel – Wait for Reboot To modify network configuration settings, access any panel listed under the LAN, SIP , CODECS, or System main menu bar option, enter the desired configuration settings, press the button at the bottom of the panel, then Reset the phone.
5.5.1 Default To use the ZIP2 in its usual manner, you should connect the phone to a LAN that has a DHCP server. The ZIP2 default boot up process, as summarized by the figure 5-14 flow chart, requires the following steps: Connect to a DHCP Server Upon connecting the ZIP2 to your LAN, it searches for a DHCP server.
5.5.2 Boot up Process Variations Although the Default process provides the preferred implementation of the ZIP2 phone, you can also disable the DHCP setting and set, as constant, such parameters as the IP addresses or the SIP server address.
A switch on the phone selects between the lines (and therefore with whom you are talking). The ZIP2 has a single circuit to connect to the switch. All calls take place over this same circuit, or line. Dedicated software and hardware inside the phone and the switch permit you to have two simultaneous conversations.
Important Do not press the Func key and another key simultaneously. The ZIP2 can read only a single key being pressed at a time. The Func key is green and the text on that keypad that identifies the alternative function of a key is also green.
6.3.3 Volume Switches The ZIP2 provides three switches that control the output volume of phone signals. Each switch has three settings; low, medium, and high volume. The ringer switch, located on the left panel, controls the volume of the call progress tones. The speaker switch and the handset switch are each located on the right side panel.
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ZIP2 User’s Manual • The small yellow LED next to the speaker button indicates power on status and speaker mode. • The large, red LED above the keypad indicates power on status, incoming calls, and the presence of voice mail messages.
C h a p t e r 7 Using the Phone Going Off Hook and On Hook You can use the handset or speaker to initiate phone calls. This section describes use of the handset and speaker and defines the on hook and off hook states. Subsequent sections describe the procedures for making and terminating a call.
100 years. On those older phones, as you press a button to dial a digit, the phone transmits the digit to the telephone exchange. On the ZIP2, the phone sends all the digits as a complete message and you therefore need to inform the phone when you have entered all the digits.
7. Using the Phone 7.3.1.1 ZIP2 to SIP Phone Calls or ZIP2 to ISDN Calls When you call another SIP phone, the ringback that you hear is generated by your phone. This tone is determined by the country setting that you selected when you provisioned the phone.
Rejecting the Call or Not Answering 7.4.3.1 Not Answering Calls If you do not answer an incoming call, the ZIP2 will continue to ring until the calling party terminates the call attempt or until your phone system alternatively routes the call. 7.4.3.2 Do Not Disturb (DND) When the phone is in Do Not Disturb mode, the ZIP2 immediately rejects any call that it receives.
When you place a call on hold, you must retrieve the call from your same phone to resume the conversation. The ZIP2 allows you to place only one call on hold at a time. You cannot receive incoming calls when you have a call on hold.
The ZIP2 allows you to hold a conversation with two other people. A conversation with more than one person is called a conference. This feature is supported on the ZIP2 such that the function operates on any phone system that supports multiple call appearances to the phone. The ZIP2 supports only one active conference call at a time.
The Hold key does not work during a conference call. Receiving a Page To enable the ZIP2 to receive pages, perform the page provisioning procedure described in section 5.3.4 on page 26. Important All page parameters must be entered as configured on your system or the ZIP2 will not receive any pages.
ZIP2 User’s Manual 7.8.2 Other Party Terminates the Call When the person that you are talking with goes on hook, your ZIP2 phone plays a busy signal until you go on hook.
Accessing the Download and Configuration Utility You access the utility through a web browser that can access the same network as the ZIP2 being configured. Enter the IP address of the ZIP2 in the address entry box of your web browser and press the enter button.
Ethernet network. The unique MAC address of any device is assigned when the device is manufactured. Security. Indicates the presence of password protection for the web interface access to the ZIP2 configuration parameters. You set the password in the System Security window, described in section A.2.11.
You set this parameter from the LAN Settings panel described in section A.2.3. IP Address. This reports the IP address of the ZIP2. If the LAN IP assignment is Fixed, you set this parameter from the LAN Settings panel described in section A.2.3.
ZIP2 User’s Manual Important Press the Save LAN Settings button to save the configured values to the phone. Settings do not take effect until you power cycle the phone or execute a Reset command (see section A.2.16 on page 59).
A. Download and Configuration Utility Figure A-4 VLAN Configuration panel Important Press the Save VLAN Settings button to save the configured values to the phone. Settings do not take effect until you power cycle the phone or execute a Reset command (see section A.2.16 on page 59).
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Phone Number: This data entry box is not supported. CallerID Name: This is the Caller ID text that is sent by the ZIP2 as the Caller ID banner. This Caller ID banner is the SIP display name that is placed in the From header.
A.2.6 SIP Stack Extensions The ZIP2 phone supports several protocol extensions that are not defined in the base SIP RFC. This panel configures the phone to support those services required by your network implementation. To access this panel, select SIP from the main menu and SIP Extensions from the sub-menu.
OOB Signalling from the sub-menu. Figure A-7 RTP Telephone Event Configuration Send Out-Of-Band Telephone Events. The ZIP2 supports the following signalling methods: • Out of band signalling as defined by RFC 2833. RFC 2833 describes an RTP payload for DTMF digits, other tone signals, and telephony events.
A. Download and Configuration Utility Figure A-8 ToS/DiffServ panel successful, the ZIP 2 then rewrites all outgoing SIP messages (including RTP port number and source IP address) to masquerade as originating from that Public IP address and port. This is required for SIP and RTP to traverse NATs, since without STUN, SIP would send explicit references to the phone's private IP address and port which is not accessible from outside the NAT/Firewall.
A.2.10.3 Paging Support Paging support options allow the ZIP2 to play page announcements sent from the Paging server. To enable paging on the phone, select the Enable Paging Support parameter, enter the IP address or FQDN of the paging server, the paging port, and the codec used by the paging server in the appropriate data entry boxes.
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A. Download and Configuration Utility Figure A-10 Audio/CODEC Configuration panel Important Press the Save Password button to save the configured values to the phone. Settings do not take effect until you power cycle the phone or execute a Reset command (see section A.2.16 on page 59). Figure A-11 Set Security Password panel...
Localization panel A.2.13 Ringer Tone The ZIP2 offers eight different ring tones to alert you of incoming calls. To access the Ring Tone Configuration panel, select System from the main menu and Ringer Tone from the sub-menu. Important Press the Save Ring Tone Settings button to save the configured values to the phone.
SNMP Configuration panel A.2.15 Download The application code provides the software that operates the ZIP2 phone. To load the application code onto the phone, access the Download panel, shown in figure A-15, by selecting Download from the main menu bar.
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ZIP2 User’s Manual Figure A-15 Download panel • To power cycle the phone, remove power from the phone for a few seconds. • To reset the phone, access the Reset panel, shown in figure 4, by selecting Reset from the main menu, then select Reset and execute Main Application, and then press the Reset button.
This appendix describes the function, composition, and implementation of ZIP2 configuration files. Configuration File Types The ZIP2 phone obtains its configuration from two separate files: the common configuration file and the specific configuration file. B.2.1 Common Configuration File The common configuration file sets parameters on all phones within an enterprise that are to have the same values.
<MAC address>.cfg For example, 0001E1072A2F.cfg is the specific configuration file for a ZIP2 phone that has the MAC address 00:01:E1:07:2A:2F. Configuration File Format Common and specific configuration files are identical in format and composition. Configuration files are stored in ASCII format. Most configuration parameters can be set in either file. Section B.4 describes the parameters used in ZIP2 configuration files.
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ROMAVERSION: This parameter specifies the application code version that should be running on your phone. The ZIP2 does a character by character comparison of this value with the currently loaded application code version number to determine whether it should download a new (or old) version from the TFTP server.
IF0IPADDRESS Parameter is static address assigned to the section 5.3.2 on 3.35 ZIP2. Used for manual configuration when page 23 IF0DHCP is set to ‘FIXED’ or DHCP does not return an address (DHCP option 50). Valid setting is an IP address in dotted decimal notation.
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B. Configuration Files Equivalent web interface Version Parameter Description parameter Introduced IF0IPGATEWAY Parameter is IP address of default gateway section 5.3.2 on 3.35 that is used for manual configuration when page 23 IF0DHCP is set to ‘FIXED’ or DHCP does not provide the default gateway (DHCP option 3).
B. Configuration Files B.4.3 SIP Configuration Parameters SIP Configuration parameters allow the ZIP2 phone to operate properly in a SIP environment. Figure B-6 lists the SIP Configuration parameters. Equivalent interface Version Parameter Description parameter Introduced BACKUP_SERVERIP Backup SIP server proxy address value. If section 5.3.3.1...
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ZIP2 User’s Manual Equivalent interface Version Parameter Description parameter Introduced LINE1AUTHUSER Specifies the user portion of the SIP URI section 5.3.3.2 3.35 and consists of a string value. If left empty, on page 25 phone will use its MAC address.
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B.4.3.1 Mandatory Fields The SERVERIP parameter should be set in order for the ZIP2 phone to function properly. The proxy server receives SIP requests from the phone and forwards them to the next intermediate device in the network. This parameter sets the address of the proxy server for the phone. If this field is empty, the phone will perform a DNS SRV lookup to find the SIP Proxy server for this domain.
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ZIP2 User’s Manual # TFTP config file template for ZIP2s ROMAVERSION 3.38 # Set current Application code version ################ IP addressing ## Enable DHCP IF0DHCP DHCP # Enable DHCP ############## SIP Configuration Parameters SERVERIP 192.168.1.100 # SIP Server hostname or address.
B. Configuration Files B.4.4 SIP Extension Parameters SIP Extension parameters allow the ZIP2 phone to leverage advanced SIP protocol features. Figure B-8 lists the SIP Extension configuration parameters. Equivalent web interface Version Parameter Description parameter Introduced SIP_INVITE_TIMER Send INVITE with this Timer header value.
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ZIP2 User’s Manual Equivalent web interface Version Parameter Description parameter Introduced STUN_PORT Specifies the Port number for the STUN 3.38 server. Valid settings range from 1025 to 65535. Default value is 3728 STUN_SERVER Specifies the IP address or FQDN of the 3.38...
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# Leave blank to search automatically # via DNS SRV SERVERPORT 5060 # SIP Server Port number DOMAINNAME zultys.com # Used as host part of SIP REGISTER AOR SERVERREGISTER YES # Register with SIP server # Backup server must be used in tandem with SIP Extensions retries BACKUP_SERVERIP 10.1.1.100...
ZIP2 User’s Manual B.4.5 VLAN Configuration VLAN parameters can configure the ZIP2 to match the settings in your network. Figure B-10 lists the VLAN configuration parameters. Equivalent web interface Version Parameter Description parameter Introduced IF0PRIORITYTAG Defines the priority tag for all outgoing packets.
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# SIP Server host name or address. # Leave blank to search automatically # via DNS SRV SERVERPORT 5060 # SIP Server Port number DOMAINNAME zultys.com # Used as host part of SIP REGISTER AOR SERVERREGISTER YES # Register with SIP server VLANTAG_CALL 1...
ZIP2 User’s Manual B.4.6 Audio Configuration Audio parameters configure codecs and paging extensions. Figure B-12 lists the Audio configuration parameters. Equivalent web interface Version Parameter Description parameter Introduced AJB_MAXDELAY Specifies the Maximum playout delay for section A.2.10.2 3.35 the Adaptive jitter buffer.
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Phones will only accept Paging on page 56 stream from the server specified here. This requires a paging server the follows the proprietary Zultys paging specification. Default value is an empty string. Figure B-12 Audio Configuration Parameters (Continued) All Audio parameters are optional. Figure B-13 displays the Audio settings section from a sample...
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ZIP2 User’s Manual # TFTP config file template for ZIP 2's ROMAVERSION 3.38 # Set current Application code version ############## SIP Configuration Parameters SERVERIP 192.168.1.100 # SIP Server host name or address. # Leave blank to search automatically # via DNS SRV...
B. Configuration Files B.4.7 Out-of-band Signalling Information Out-of-band Signalling parameters configure the phones’ mode of signalling DTMF digits to a remote endpoint. Figure B-14 lists the Out-of-band Signalling configuration parameters. Equivalent interface Version Parameter Description parameter Introduced ABCDMODE Valid parameter options are: section A.2.7 3.35 on page 54...
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Version Parameter Description parameter Introduced OOBTELEVENTS Specifies the OOB signalling method. The ZIP2 section A.2.7 3.35 supports the following DTMF signalling methods: on page 54 OOB_NONE – in-band DTMF signalling in the raw audio stream OOB_RFC2833 – out-of-band DTMF signalling using encoded digits per RFC 2833 OOB_SIP_INFO –...
# SIP Server host name or address. # Leave blank to search automatically # via DNS SRV SERVERPORT 5060 # SIP Server Port number DOMAINNAME zultys.com # Used as host part of SIP REGISTER AOR SERVERREGISTER YES # Register with SIP server NTPSERVER 10.1.2.1...
Dial Plan Introduction The ZIP2 phone allows provisioning of the dial plan through the web interface. A dial plan gives the ZIP2 a map to determine when a complete number has been entered and should be passed to the server for resolution into an IP address.
Each string is an alternate numbering scheme. The ZIP2 processes the dial plan by comparing the current dial string against the dial plan. If the result is under-qualified (partial matches at least one entry), then the phone will do nothing further.
A p p e n d i x D Acronyms automatic call distributor acoustic echo cancellation channel associated signalling class of service DHCP dynamic host configuration protocol do not disturb domain name service DTMF dual tone multi-frequency FQDN fully qualified domain name Greenwich Mean Time HTTP Hypertext Transfer Protocol...
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ZIP2 User’s Manual user datagram protocol uniform resource identifier universal reference locator VLAN virtual local area network...
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