GE GE200 User Manual page 28

Error Messages and Troubleshooting
Battery Error
1. The " " and " " symbols appear and the meter will not function when the battery is low. Change the
batteries immediately.
NOTE
- The backlight function operates off of its own battery source. If the backlight is no longer functioning, replace
the backlight battery (Refer to page 11 to find the location of the backlight battery)
- When the backlight no longer operates, the meter will still function for testing purposes until the "
" " symbols appear as described above.
Strip Error
1. When the test strip is inserted incorrectly, the meter will beep 4 times while the "
sample on the test strip. Please re-insert the unused test strip correctly.
2. If, after performing the required steps, the " " and flashing "
Test strip has been inserted incorrectly more than twice. Please, re-insert the unused test strip again after reviewing the steps
on how to insert a test strip correctly on p. 24 or call Customer Service for support. This error message can also indicate that
you may have used the wrong test strips. Please check the test strip vial to ensure you are using the GE200 Test strips.
Sampling Error
Please do not apply the blood to the sample port of the test strip before the meter displays "
meter shows " ".
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" and
" flashes. Do not apply a
" symbols appear on the screen, it means the GE200
". Discard the test strip If the
Er1 - The inserted test strip has been used or damaged. Please use a new test strip.
Er2 - The m eter has malfunctioned. Do a Quality Control Test or reinstall the batteries to check if
the meter works properly.
Er3 - The s ignal transmission is disrupted. Repeat the test using a new test strip.
Er4 - The blood sample volume is insufficient. Repeat the test using a new test strip.
Er5 - An issue calibrating the Meter has occurred. Please follow the steps below:
(1) Remove the test strip from the meter.
(2) Turn off the meter (press and hold the Main button for 4 seconds).
(3) Press the main button one more time to turn the meter back ON.
If after turning on the Meter, you do not see Er5, your meter is functioning properly and able to
perform a test.
If one of the above error messages still appears, please contact Auto-Control Medical Distribution
and Customer Service Center at 1-800 964 8434.
Meter Malfunction
If the GE200 Blood Glucose Meter will not turn on, please follow the steps below:
1. Open the battery cover and remove the batteries.
2. Wait for 5 minutes and reinsert the batteries as described as instructed on page 16, (Meter Activation and Changing the Battery).
The meter should work normally after finishing the above steps. If the meter still does not work, please contact
Distribution and Customer Service Center at 1-800 964-8434 .
Error Messages and Troubleshooting
Auto Control Medical
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