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Troubleshooting
Table 6
Troubleshooting
Problem
Computer will not start.
The computer will not resume operation
after being suspended.
The Status LED is red, continuous.
The Status LED is red, blinking.
XC6 User's Handbook
Table 6 contains solutions to some problems. If you cannot solve the
problem by taking the actions described, contact your local help desk
or your reseller for further assistance.
Possible cause and solution
• The battery may be defective or discharged to a critically low level.
Connect an external power supply (such as the AC adapter) or
install a charged battery. See "Using the battery" on page 51.
• Internal components may be above or below the acceptable
operating range (below -20° C or above 60° C). After the
temperature returns to safe operating range the computer will start.
• The battery may be defective or discharged to a critically low level.
When the battery reaches a critically low level, the computer is
forced into Sleep mode to avoid a total system power failure.
Connect an external power supply (such as the AC adapter) or
install a charged battery. See "Using the battery" on page 51.
• The computer may be at the critical thermal limit. To avoid damage
to heat-sensitive components, the computer enters Sleep mode
when the computer operates above 60° C. Operation automatically
resumes when the computer cools to below 60° C. Move the
computer to a cooler location.
• The computer is on, running under battery power, and the charge
level in the battery has reached a critical level. Plug the computer
into an AC/DC power source or install a charged battery.
• The system has encountered a fault and is preventing normal
operation. Contact your local help desk.
The computer is powered on, running under battery power, and the
charge level in the battery is at a minimum warning level. Plug the
computer into an AC/DC power source or install a charged battery.
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