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King-Dome Relay KD5500 Installation And Operating Instructions Manual

Automatic satellite system for dish programming
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Automatic Satellite System
®
for DISH
Programming
Model KD5500
Installation and Operating Instructions
®
Digital TV Solutions for Mobile Markets
11200 Hampshire Avenue South, Bloomington, MN 55438-2453
Phone: (952) 922-6889
Fax: (952) 922-8424
www.kingcontrols.com
21507 REV A

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Summary of Contents for King-Dome Relay KD5500

  • Page 1 Automatic Satellite System ® for DISH Programming Model KD5500 Installation and Operating Instructions ® Digital TV Solutions for Mobile Markets 11200 Hampshire Avenue South, Bloomington, MN 55438-2453 Phone: (952) 922-6889 Fax: (952) 922-8424 www.kingcontrols.com 21507 REV A...

  • Page 3: Table Of Contents

    The mobile satellite TV market is expanding and changing. The information in this manual was accurate at the time of printing. If your Relay antenna does not operate as outlined in this manual, please call King Controls at (952) 922-6889 or visit our website at www.kingcontrols.com. King Controls is not responsible for changes outside of its control.

  • Page 4: Introduction

    An optional second receiver may be connected to provide independent channel viewing on a second TV. Your DISH programming is broadcast from two or three satellites and the Relay antenna automatically switches between satellites based on the channel selected on your main receiver.

  • Page 5: Wiring Diagram

    WIRING DIAGRAM Section 2 NOTE: All components sold separately except for dome unit and main 35 foot coax. See your respective owner’s manuals for the best connections between your compatible DISH receiver and TV. FIG. 2 IMPORTANT! DO NOT OVER TIGHTEN COAX CONNECTIONS. Page 3...

  • Page 6: Installation

    INSTALLATION Section 3 NOTE: Many RVs are pre-wired for satellite with RG-6 coax cable. Contact the manufacturer of your RV or your local dealer to verify where this cable is located. If pre-wired, run the existing coax cable from the pre-wire location in the roof to the dome unit. When choosing the dome unit location, make sure the pre-wiring will reach the dome unit.
  • Page 7 DOME UNIT INSTALLATION IMPORTANT! Cable connections must ALWAYS be positioned facing the rear of vehicle. 2. Place dome unit on installation location chosen using the criteria discussed in the previous section. Cable connections must be positioned facing rear of vehicle. 3.
  • Page 8 EXTERNAL WIRING NOTE: There are two coax ports on the back of the dome unit. The one labeled “MAIN” MUST be connected to the main receiver in vehicle (DISH model ViP211z, ViP211k, ViP211, or 411 only). This is the receiver that will control automatic satellite switching.
  • Page 9 IMPORTANT! Use adhesive sealant compatible with roof material. Installer is responsible for determining proper roof compatible adhesive sealant and fasteners for cable entry cover. Roof holes for cables must be sealed so they are completely waterproof. Mounting holes, perimeter of cable entry cover and cable opening of cable entry cover must be sealed so they are completely waterproof.

  • Page 10: Operation

    OPERATION Section 4 IMPORTANT: IF YOUR RECEIVER IS NEW AND NOT YET ACTIVATED, YOU MUST PERFORM THE FIRST TIME SETUP ON PAGE 12 BEFORE USING THE INSTRUCTIONS ON THIS PAGE. THIS ANTENNA IS DESIGNED TO WORK AUTOMATICALLY WITH DISH MODEL ViP211z, ViP211k, ViP211 AND 411 RECEIVERS AND WILL NOT WORK WITH OTHER DISH RECEIVER MODELS OR WITH EQUIPMENT FOR OTHER SATELLITE TV SERVICE PROVIDERS.
  • Page 11 The Portable Antenna Setup screen will be displayed on your TV. NOTE: If the Portable Antenna Setup screen does not display, press MENU, 6, 1, 1 on your DISH remote. Highlight “Check Switch.” Press SELECT on your remote. The Portable Antenna Setup screen should now display.
  • Page 12 5. Verify “Scan” is highlighted. Press SELECT on your remote. The scan will begin and may take several minutes to complete. This screen will display during the scan: 6. When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete.
  • Page 13 7. After your receiver has acquired the signal, the electronic program guide will download. This may take up to 5 minutes to complete (potentially longer if an external hard drive is connected for DVR use). If you are using a second receiver, see SECOND RECEIVER OPERATION on page 18. OPERATING NOTES If your system is inactive for an extended period of time, you may need to call DISH Customer Service at 1-800-333-DISH (3474) to re-authorize your receiver.
  • Page 14 INITIAL SETUP WITH NEW (UN-ACTIVATED) RECEIVER IMPORTANT: If you have a NEW, not yet activated DISH receiver model ViP211z, ViP211k, ViP211 or 411, use the instructions on this page for fi rst time setup. After this one time setup procedure, you can use OPERATION on page 8.
  • Page 15 The Portable Antenna Setup screen will display. 2. Use the arrow buttons on your remote to highlight the letter group that includes the fi rst letter of the state you are currently in. Press SELECT on your remote. 3. Highlight the state you are currently in from the state menu.
  • Page 16 The scan will begin and may take up to several minutes to complete. This screen will display during the scan. The receiver will download current software. The receiver will update with the current software. 5. The receiver will reset and the Portable Antenna Setup Screen will appear.
  • Page 17 The antenna will scan a second time. When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete. After your receiver has acquired the signal, the electronic program guide will download. This may take up to 5 minutes to complete (potentially longer if an external hard drive is connected).
  • Page 18 7. Verify “Save” is highlighted. Press SELECT on your remote. 8. While this screen is displayed you may be prompted with a “Continue” message. If prompted, verify “Continue” is highlighted and press SELECT on your remote. 9. Call DISH to activate your new receiver. 1-800-333-DISH (3474) This completes the initial setup for new receivers.
  • Page 19 This page intentionally left blank. Page 17...

  • Page 20: Second Receiver Operation

    SECOND RECEIVER OPERATION Section 5 INITIAL SETUP FOR SECOND RECEIVER 1. With the second receiver disconnected from the dome unit’s AUX port coax, use your DISH remote control and press MENU, 6, 1, 1 to display the Point Dish screen. 2.
  • Page 21 DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER 1. With the second receiver now connected, and the antenna locked on (see OPERATION section), re-set the second receiver by pressing the POWER button on the front panel for 10 seconds. The TV picture will go away and should reappear within two minutes. The receiver will then download the program guide to show only the channels available on the current satellite as determined by the channel selected on the main receiver.

  • Page 22: Troubleshooting

    TROUBLESHOOTING Section 6 Symptom/Message Possible Cause Troubleshooting Complete Signal Loss - 015 Obstructions to the antenna’s 1) Make sure nothing is blocking the antenna’s view view of the southern sky, such of the southern sky, such as tree branches, severe as tree branches, severe rain, rain, or other obstructions.
  • Page 23 Symptom/Message Possible Cause Troubleshooting Channel Signal Loss - 004 Antenna has not tracked to the 1) Unplug the power cord of your receiver for 10 appropriate orbital slot upon seconds and plug it back in. It may take up to 5 channel change.
  • Page 24 Symptom/Message Possible Cause Troubleshooting Over-the-Air Antenna The quality of reception and 1) Check that the wiring between your DISH receiver Channels Missing - Error number of over-the-air (OTA) and your over-the-air antenna is confi gured channels available depends on, properly. among other things, the type 2) Unplug the power cord of your receiver for 10 and positioning of your OTA...
  • Page 25 Your television programming is delivered from up to 3 satellites located at the 110°, 119°, and 129° west longitudes. The Relay antenna will automatically fi nd and then switch between satellites as you change channels on the main receiver to offer you the ideal viewing experience.

  • Page 26: Maintenance

    MAINTENANCE Section 7 Relay Satellite Systems are designed to be maintenance and trouble free. For optimum performance, keep the dome clean from dirt, bugs, and other debris. Periodic washing of the dome with mild soap and water is recommended. IMPORTANT! Do not power wash the Relay.

  • Page 27: Limited Warranty

    LIMITED WARRANTY Section 8 Every new Relay Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the following two year parts and one year labor limited warranty from the date of original purchase: • Two year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty.
  • Page 28 NOTES: Page 26...
  • Page 29 NOTES: Page 27...
  • Page 30 NOTES: Page 28...
  • Page 32 11200 Hampshire Avenue South, Bloomington, MN 55438-2453 Phone: (952) 922-6889 Fax: (952) 922-8424 www.kingcontrols.com...