Troubleshooting Guide - Distech Allure EC-Smart-Vue Series Hardware Installation Manual

22. Troubleshooting Guide

Allure EC-Smart-Vue screen is blank & back light is off
Is the Allure EC-Smart-Vue sensor connected to the controller?
Is power being supplied to the controller?
Is the cable connected to the controller and Allure EC-Smart-Vue
sensor?
Was the patch cable made onsite?
Allure EC-Smart-Vue screen is blank & back light is on for about 30 to 45 seconds – Normal Operation
Firmware upgrade in progress
Device not communicating with controller
Is the address correctly set to a unique address?
Is the device too far from controller?
Is there a configuration problem?
Have the subnetwork EOL settings been correctly set?
Controller cannot communicate on the L
Too many Allure EC-Smart-Vue sensors are providing network access
Allure EC-Smart-Vue motion detector window indicator is always ON and the Motion output of the associated
ComSensor block always reads NULL in EC-gfxProgram
Does the connected controller have Allure EC-Smart-Vue firmware
that supports the motion sensor?
The CO output of the associated ComSensor block always reads NULL in EC-gfxProgram
2
Does the connected controller have Allure EC-Smart-Vue firmware
that supports the CO sensor?
2
The CO sensor readings are too high, too low, or inconsistent between sensors
2
Immediately after installing the Allure EC-Smart-Vue with CO
are the CO sensor readings incoherent?
2
Error Code Interpretation
Clock icon flashing for 15 seconds
After 15 seconds: Flashing error code 1 with Bell icon
Flashing error code 2 with Bell icon
Flashing error code 3 with Bell icon
Verify that the Allure EC-Smart-Vue sensor is connected to the controller and that the patch
cables are plugged into the connectors. Refer to
There may be no power being supplied from the controller. Check if the controller has power
or if the controller's internal fuses have blown or tripped.
Verify wiring.
Verify that the RJ-45 crimp connectors were installed on the cable correctly. See
Cable.
Wait for the upgrade to complete. Do not disconnect the sensor from the controller as the
upgrade will restart once it is reconnected.
Each Allure EC-Smart-Vue sensor must be set to a unique address for each controller. See
Setting the Allure EC-Smart-Vue Subnet
Verify the distance between the device and the controller. See
With EC-gfxProgram, check the configuration of the sensor; for example, is it enabled? Refer
to the EC-gfxProgram User Guide for more information.
Only the last Allure EC-Smart-Vue sensor must have its EOL termination set to ON. See
Figure 15-1 and Figure 15-2. When one or more ECx-400 Series IO Extension modules are
connected to the controller, only the last ECx-400 must have its EOL termination set to ON.
See Figure 15-3.
W network
ON ORKS
Disable the Net to Subnet Port Settings jumpers on all controllers (for jumper location, see
Section 21). If communications are re-established, re-enable only a few Allure EC-Smart-Vue
sensors to have network access.
When the Allure EC-Smart-Vue sensor is connected to a controller, its firmware is loaded
from the controller. In this case, the controller has an earlier version of Allure EC-Smart-Vue
firmware that does not support the motion sensor. To upgrade to the latest Allure
EC-Smart-Vue firmware, download the firmware from SmartInstaller and refer to the firmware
upgrade procedure in the EC-gfxProgram User Guide.
When the Allure EC-Smart-Vue sensor is connected to a controller, its firmware is loaded
from the controller. In this case, the controller has an earlier version of Allure EC-Smart-Vue
firmware that does not support the CO
firmware, download the firmware from SmartInstaller and refer to the firmware upgrade
procedure in the EC-gfxProgram User Guide.
sensors, If the CO sensor readings seem unusual or show inconsistencies between sensors in the
2 2
same building right after installation, the following reasons should be taken into consideration:
Concentration levels in each space may be different
•
• The installer may have unintentionally blown into the sensor while installing it.
• The sensor may have been dropped or mishandled during shipment causing a minor
shift in the original factory calibration.
The recommendation is to allow up to 14 days of operation (without power interruptions) for
the sensor to calibrate itself according to its new environment.
Cannot communicate
with controller.
Invalid configuration.
Allure EC-Smart-Vue
sensor is not properly
configured in the
controller
Installation Procedure
ID.
sensor. To upgrade to the latest Allure EC-Smart-Vue
2
Wait for the communication link to the controller to be established.
Verify wiring
Verify that all Allure EC-Smart-Vue's Subnet IDs are unique for
this controller. See Setting the Allure EC-Smart-Vue Subnet
In EC-gfxProgram, resynchronize the code with the controller.
Contact Distech Controls Customer Support.
With EC-gfxProgram, check the configuration of the sensor, for
example, is it enabled? Refer to the EC-gfxProgram User Guide
for more information.
for more information.
Connection
Subnetwork Bus Total Length.
ID.
9/10