Pbx Features - Eircom advantage 4800 System Introduction

1.1.1 PBX Features

Auto-Attendant - The Auto-Attendant will answer a call with a recorded message after a pre-
determined time and can prompt the user to dial DTMF digits in order to be routed to a
specific extension, group or external party.
Busy Line Details - If a System Phone makes a call by selecting a specific line and the line is
busy, the user will receive Busy tone and the display will indicate the reason the line is busy.
Call-Back - When a called extension is busy, a call-back can be set so that when the called
extension becomes free, the system will first ring the extension that set the call-back and
when that extension answers, the system will ring the called extension.
Call Brokerage - Allows the user to make multiple outgoing calls from the same extension
and by putting these calls on Hold, toggle from one call to another.
Call Diversion - There are 3 types of call divert -
The Divert All Calls and Divert On No Answer features can be programmed to divert to:
Extension or Group
-
Voice mailbox
-
Personal/Common Address book entry
-
External number.
-
The Divert On Busy feature can be programmed to divert to:
Extension or Group
-
Voicemail
-
Call Hold - Places a call on Hold while an enquiry is made.
Call Intrusion - Intrudes on an established call. A warning tone is given before the intrusion
takes place.
Call Park - Places a call on hold which can then be picked up at another extension
Call Pick off - Picks off (or takes over) a call in progress at another extension, for example -
an answering machine.
Call Pick up - Answers a call ringing another extension.
Call Transfer - Transfers a call to another extension. Both announced and unannounced
(transfer on ringing) transfers are supported.
Call Waiting - When on a call, an alert tone will indicate that a call is waiting to be answered.
The caller will receive ringing tone to indicate that the called party is being alerted. Call
waiting can be enabled for both Internal calls and External calls.
Conference Call - The system allows 3 parties to be connected together on a call. A
conference call can be set up with -
•
2 other extensions
•
1 extension + 1 external party
•
2 external parties.
CLIP and CLIR - (Caller Line Identification Presented and Caller Line Identification restricted)
Incoming calls: The eircom advantage 4800 enables the user to view the identity of the
incoming caller before answering the call. Available to all extensions on the system, digital
and analogue, provided the latter has the ability to display CLI.
Divert All Calls
Divert On No Answer
Divert On Busy