Eircom advantage D4 - Standard System Phone Quick Reference Guide

Fixed Function Keys

These keys provide single touch access to the most commonly used features of the system:

for voice mails

disconnects microphone for secrecy

for any of the last 5 numbers

key for single touch line access

key for hands-free operation

to allow enquiry and transfer

Dual Colour Lamps (LEDs)

Each function key has a red and a green lamp. Green is associated with this system phone. Red is associated with other users of the system. Fast flashing denotes ringing, slow flashing is for a held or parked call and continuously 'on' means an active call.

Make an External Call

On any available line -

• Lift handset or press key
• Internal dial tone heard
• To select a line dial or press key
• External dial tone heard
• Dial external number.

Make an Internal Call

• Lift handset or press key
• Internal dial tone heard
• Dial extension or group.

Redial a number

To redial the last number dialled from the extension -

• Lift handset or press key
• Press key.

To redial one of the last 5 numbers dialled -

• Press key with handset on-hook
• The last dialled number is displayed
• Repeatedly pressing the key scrolls through the last 5 numbers dialled
• Lift handset or press key when display shows the number you wish to call.

Dial Phone Book Entries

From the Common Address Book -

• Lift handset or press key
• Internal dial tone heard
• Press access code (4000 – 4199).

From the Personal Address Book -

• Lift handset or press key
• Internal dial tone heard
• Press access code (800 – 849).

Note: Your Personal Address Book entries are accessible only from your extension.

Answering a call

When your phone is ringing

• Lift handset or press key

While on a call and receiving alert tones

• Press key to put current call on HOLD hold and connect to waiting call
  or
• Replace handset to end current call and phone will ring for waiting call.

Call Hold

To place a call on hold -

• While on a call
• Press key
• Internal dial tone heard.

To retrieve a held call -

• At internal dial tone
• Press key
• Held call retrieved.

Call Transfer

Unannounced transfer -

• While on a call
• Press key to put call on hold
• Internal dial tone heard
• Dial extension or group
• When ring tone heard – replace handset.

Transfer to Mailbox -

• When ringing or busy tone is heard dial

Announced transfer -

• While on a call
• Press key to put call on hold
• Internal dial tone heard
• Dial extension or group
• When extension answers – announce call
• Replace handset.

Paging

To page a system phone -

• Lift handset
• Internal dial tone heard
• Press
• Dial extension number required.

To page all free system phones and PA port -

• Lift handset
• Internal dial tone heard
• Press

To page the PA port -

• Lift handset
• Internal dial tone heard
• Press

To answer a page -

• Lift handset
• Internal dial tone heard
• Press

Call Pick-Up

To pick up a call ringing another extension -

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial extension number of ringing phone
• Call connected.

To pick up the longest ringing incoming call -

• Lift handset or press key
• Internal dial tone heard
• Press
• Call connected.

Pick-Off

To pick off a call already answered by another extension (e.g. an answering machine) -

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial extension number
• Call connected

Call Parking

• Press key to put call on hold
• Internal dial tone heard
• Press
• Success tone heard
• Replace handset.

Retrieve a parked call

When you know the extension that parked it

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial extension number that parked the call
• Call connected.

When you know the line the call was parked on

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial the line number e.g. 01 for line 1
• Call connected.

Set Do Not Disturb

• Lift handset or press key
• Internal dial tone heard
• Press

Clear Do Not disturb

• Lift handset or press key
• Internal dial tone heard
• Press

Conference

A conference call is a three party call between either:

• 2 lines + 1 extension
• 1 line + 2 extensions
• 3 internal extensions.

Place first two calls on hold -

• Internal dial tone heard
• Press

Intrude on an Extension that is on a call

• Lift handset or press key
• Dial extension number required
• Busy tone heard
• Dial
• You are connected to other two parties.

Answer a doorphone call ringing at your extension

• Lift handset or press key
• Clear down before opening the door

Open the door

• Lift handset or press key
• Internal dial tone heard
• Press

Voice Mail Management

• Press key

Follow the voice prompts to retrieve, play, record greeting and busy messages or delete voice messages etc.

Note: when you have new messages the lamp will flash and the display will show number of new messages.

Record a memo or a Dictaphone message

• Dial followed by the destination extension number (your own for a personal memo)
• Record a message of up to three minutes and hang up.

Remote Access to Voice Mail and Diversion

Voice mail can be checked, messages changed and call diversion settings altered, provided the extension PIN code has been altered from default and provided the welcome message can be accessed.

• Get to your Intro Message by, for example, ringing own direct line (MSN telephone number) from the remote site
• While listening to introductory message, dial
• Enter PIN code and follow the prompts.

Change your default PIN code

• Lift handset or press key
• Internal dial tone heard
• Press
• Enter current PIN code
• Press new PIN code
• Press new PIN code again
• Press

Note: your PIN code is a 4-digit number that may be required to access your voice mail.

The default PIN code at your own extension is 1111.

Call Diversion

To forward all calls to another extension -

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial extension number to which calls are to be diverted
• Press
• Display will show an arrow to the extension name/number.

To clear this diversion -

• Lift handset or press key
• Broken dial tone heard
• Press
• Display will revert to idle state.

For other divert options, use the same sequence as above but with the following codes –

Divert all

To an extension extension no.

To voice mail

To an external no extension no.

To cancel

Divert on no answer

To an extension extension no.

To voice mail

To an external no extension no.

To cancel

Divert on busy

To an extension extension no.

To voice mail

To cancel

Program Entries in your Personal Address Book

• Lift handset or press key
• Internal dial tone heard
• Press entry code (800 – 849)
• Dial external number (maximum of 22 digits)
• Press

Note: The line access digit is automatically inserted.

Clear an entry in your Personal Address Book

• Lift handset or press key
• Internal dial tone heard
• Press (800 – 849)

Manual Day/Night Switch

• Lift handset or press key
• Internal dial tone heard
• Press
• Enter code:
  1 = day ringing
  2 = night ringing
  3 = ringing mode 3
  4 = ringing mode 4
  5 = ringing mode 5
• Press

CLI Presentation

To show your number when you make external calls

• Lift handset or press key
• Internal dial tone heard
• Press

CLI Restriction

To not show your number when you make external calls

• Lift handset or press key
• Internal dial tone heard
• Press

Adjust LCD contrast

• Lift handset or press key
• Internal dial tone heard
• Press
• Dial the percentage contrast required.
  For example, dialling 75 will set the contrast to 75%.
• Press

Adjust Ringer Volume

• Press

Adjust Speaker Volume

• Press

Adjust Handset Volume

• Press

Tip: You can program via an Advantage system that's connected to your LAN by entering the IP address in your browser, default 192.168.0.100/EircomAdvantage, then enter your extension name and password PIN Code, default 1111

Internal Dialling Codes

Feature	Code
To Access a Line	9
Line Access Group	*91 to *98
Redial	*5
Dial Entries in -
Personal Addr Book	*800 to *849
Common Addr Book	*4000 to *4199
Park Call	*74
Retrieve Parked Call	*75(Extn No)
Retrieve Parked Line Call	*9*(Line No)
Universal Pick-up	*719
Directed Pick-up	*71(Extn No)
Directed Pick-off	*71(Extn No)
Conference	*73
Call-Back (on busy)	5
Directed Page	*77(Extn No)
Page PA Port	*77#
Universal Page	*77*
Answer a Universal Page	*76*
Call an Extension Group	(Group No)
Opt out of group	#62*Group No#
Re-enter group	*62*Group No#
Door Opening Code	*78
Access Voicemail	*99
Break-out of Voicemail	*(Extn No)
Skip to end of message	0
Connect to Mailbox -
to the welcome message	#99 (Extn No.)
without welcome message	#98 (Extn No.)
on ringback or busy tone	#99
Programming Options	Code
Divert All Calls -
to an Extension	*21*(Extn No)#
to Voicemail	*21**99#
to External Number	*210*(Tel No)#
Clear Divert all Calls	#21#
Divert on No Answer -
to an Extension	*61* (Extn No)#
to Voicemail	*61**99#
to External Number	*610*(Tel No)#
Clear Divert No Answer	#61#
Divert on Busy -
to an Extension	*67*(Extn No)#
to Voicemail	*67**99#
Clear Divert on Busy	#67#
Do Not Disturb (DND)	*62#
Clear DND	#62#
CLI Restriction	*30#
CLI Presentation	*31#
Change PIN Code	*70*oldPIN* newPIN*newPIN#
Activate Roaming PIN	*68 (User ID) (Roaming PIN)
Deactivate Roaming PIN	#68#
Personal Address Book
Program Entries	**(Index Code)*(Tel No)#
Clear entry in Personal Address Book	#(Index Code)#
Manual Day/Night Switch	*07*(ring mode)#