Wideye Seagull 5000i User Manual page 104

Question:
How can I know whether the fax job is successful or not?
Answer:
Status indicator icons will be displayed on the handset and WebConsole user interface when
there is a fax transaction.
At the end of the transaction, messages such as, [phone number] Sending FAX
- Successful, [phone number] Sending FAX - Unsuccessful, [phone number]
Receiving FAX - Successfully or [phone number] Receiving FAX - Unsuccessful will
appear on the handset screen for a few seconds before they disappear.
A similar report will be printed if the user enables the Print Report option. In the
handset, it is under Settings>>Fax>>Print Report. In the WebConsole, it is under
Settings>>Fax>>Print Report.
In addition to the handset messages and the printed report, the unit will keep track of
the last 20 fax transactions inside the log page, which include missed fax calls, outgoing
fax calls and incoming fax calls. In the handset, the log page is under Log>>Fax. In the
WebConsole, it is under Settings>>Terminal Info>>Call Log>>Fax.
Question:
What should I do if the fax machine connected to FaxConnect is always complaining 'unable
to send'?
Answer:
i
Seagull 5000 should be able to work with most of the G3 fax machines without adjusting
any configuration settings.
However, due to certain special settings or compatibility issues, such problems may happen.
Below is a checklist you can try when you encounter such problem.
a. Ensure that the interface cable is securely connected between the FaxConnect and
Seagull 5000
b. Ensure that the POWER LED of the FaxConnect is ON.
c. Ensure that the IN USE LED of the FaxConnect is ON when the fax machine is off-
hook.
d. Set the resolution of the fax machine to STANDARD.
e. Make sure that the paper is properly fed to the fax machine.
f. Set the fax machine operating mode to FAX ONLY.
g. Try a different dialing method. (e.g. press HOOK on the fax machine first, key in the
phone numbers and then press START.)
h. Reduce the TX speed of the fax machine.
i. Reboot the fax machine.
j. Factory reset the Seagull 5000
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SEAGULL 5000 User Guide
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