Fault Or Breakdown - Worcester Greenstar Heatslave 12/18kW User Instructions & Customer Care Manual

FAULT OR BREAKDOWN

This appliance is supported in the UK by
Worcester, Bosch Group, part of BBT
Thermotechnology UK Ltd.
Specialist factory trained Service Engineers are
available to attend in the unlikely event that a
breakdown occurs on this appliance.
No charge will be made for parts and/or
labour providing:
An appliance fault is found and the
appliance has been installed within the past
24 months. Reasonable evidence of this
must be supplied on request
A call-out charge will be made where:
The appliance has been installed for over 24
months. OR
Our Field Service Engineer finds no fault
with the appliance (see Note). OR
Evidence cannot be provided that the first
year service inspection has been carried out.
(i.e. an entry in the service interval record
found at the rear of the appliance installation
and servicing manual). OR
The cause of breakdown is misuse or with
other parts of your plumbing/heating system,
or with equipment not supplied by BBT
Thermotechnology UK Ltd.
Note: NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good
understanding of the operation of your appliance.
In the case of a suspected fault, refer to the fault
finding section of this guide.
If in doubt contact Worcester, Bosch Group
quoting the boiler serial and model number.
These numbers are printed on a Data Label
which is located as shown opposite. (You can
record this information on the inside back cover
of this manual.)
In the unlikely event of an appliance fault or
breakdown please call the contact centre (see
inside front cover for details). Your service
administrator will arrange for an Engineer to call
with the minimum of delay. Under normal
circumstances this will be from 1 to 3 working
18
FAULT OR BREAKDOWN
days (excluding weekends) for priority
breakdown situations (no hot water and/or
heating).
Invoices for attendance and repair work carried
out on this appliance by any third party will not
be accepted.
APPLIANCE DATA LABEL
The data label can be found on the inside of the
appliance on top of the control box.
To access:
Lift top panel to release lugs.
To replace top panel:
Replace the top panel and gently push down
(from the edges so as not to damage the
panel) until it clips back into place.
APPLIANCE
DATA LABEL
GREENSTAR HEATSLAVE 12/18 - 18/25 - 25/32
8 716 106 253c (11.07)