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Troubleshooting
Checking the connection to the Gigaset SX682 WiMAX
You can check whether the PC is correctly connected to the Gigaset SX682 WiMAX. This
can be done as follows:
ì
Open the command prompt on the PC:
– Click Start > Run.
– Enter cmd in the input field and click OK.
The Command prompt window opens.
ì
Check whether the Gigaset SX682 WiMAX responds with the ping command. Enter
ping 192.168.2.1 and press Enter.
The PC now sends some test packets via this connection and checks whether the con-
nection partner responds. The connection partner may respond in the following ways:
u
Reply from the IP address of your Gigaset SX682 WiMAX; statistics about the con-
nection are presented. If you receive these statistics, the connection to the device is
OK.
u
The request exceeds the time limit; it was not possible either to send or receive
any packets. There is no physical connection between the PC and your Gigaset
SX682 WiMAX. Check the following points:
– Is the Ethernet cable between the Gigaset SX682 WiMAX and the PC properly con-
nected?
The LAN LED on the Gigaset SX682 WiMAX must light up.
– Has TCP/IP been properly configured on your PC?
If the Gigaset SX682 WiMAX has the IP address 192.168.2.1, your PC's IP address
must be between 192.168.2.2 and 192.168.2.254. The subnet mask must be
255.255.255.0.
To find out the IP address of your PC, enter ipconfig in the command prompt.
If the Gigaset SX682 WiMAX has not responded successfully to the ping command, you
need to adjust the network settings on the PC. To find out how to do this, please read
the document "Configuring the local area network" on the product CD.
If the Gigaset SX682 WiMAX has responded successfully to the ping command, the net-
work is configured correctly. If it is not possible to access the configuration program of
your Gigaset SX682 WiMAX, check and change the settings in your Web browser. To find
out how to do this, please read the next chapter.
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