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Ithaca POSjet 1000 Operator's Manual
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Ithaca POSjet 1000 Operator's Manual

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jet
™
1000
OPERATOR'S
GUIDE
PN: 12-02396
Rev C
Jan-01

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Summary of Contents for Ithaca POSjet 1000

  • Page 1 jet ™ 1000 OPERATOR’S GUIDE PN: 12-02396 Rev C Jan-01...
  • Page 2       Revision C    Rev A Initial Release Rev B Corrected part numbers for parts list. Added Tech Support Info. Expanded all sections to make an Installation and a Operat ional section. Re-organized information. Updated Content. Updated Charts and Figures tables. Updated and expanded Index listings. Rev C New Keypad drawing.
  • Page 3 Printed in USA ® PcOS and POSjet™ are registered trademarks of Transact Technologies Incorporated. Ithaca is a registered trademark of TransAct \ Technologies. IBM is a registered trademark of the International Business Machines Corporation. Epson and ESC/POS are registered trademarks of the Seiko Epson Corporation.
  • Page 4 Prepare the printer being returned for repair as follows: 1. Remove and discard ink cartridges. 2. Return all materials in the original packing. Packing items may be purchased from TransAct's Ithaca Facility. 3. Return only the accessories that a Support Technician asks you to include.
  • Page 5               #          www.transact-tech.com TransAct Technologies Incorporated maintains an internet web site with content devoted to supporting our products. Within the Support Services Section you can find documentation for the POSjet™ 1000 Printer, including a current copy of the Operator’s Guide and Programmer’s Guide.
  • Page 6                Contact TransAct’s Ithaca facility for information about the POSjet™ 1000 Printer and how it works with your system. For information on International distribution, visit our web site at www.transact-tech.com. Contact the TransAct’s Sales and Technical Support Departments at the following address and telephone or fax numbers.
  • Page 7 Chapter 8 provides parallel and serial requirements, and also gives pin assignments. It also covers cash drawer driver interface specifics like the interface card and shunt ® positioning for the Star, Ithaca , and Epson emulations.   . !        + Chapter 9 lists troubleshooting procedures for the most frequently occuring problems that a user will experience while operating the POSjet™...
  • Page 8              Change History........................................... i     Disclaimer ............................................i Federal Communications Commission Radio Frequency Interference Statement....................... i Canadian Department of Communications Radio Interference Statement.......................... i Regulatory Compliance ........................................i TransAct Product Support ......................................... ii Service Information ...........................................
  • Page 9       Determining Ink Cartridge Status .....................................21   +   ,  Placing the Printer In Self-Test Mode....................................22 Exiting Self-Test Mode........................................22 Self-Test Hints and Suggestions .......................................22   -   ,  Changing Printer Configuration .......................................23 Placing the Printer In Configuration Mode (Manual Configuration Mode)........................23 Using the New Cartridge Button in Configuration Mode ..............................23   (    % Parallel Interface ..........................................24...
  • Page 10            Figure 1 Unpacking Instructions......................................2 Figure 2 Connecting the AC Power Cord (with power supply)............................3 Figure 3 Connecting the DC Power Cord (no power supply)..............................4 Figure 4 Connecting Serial Cable .......................................5 Figure 5 Connecting Parallel Cable ....................................5 Figure 6 Connecting Cash Drawer......................................6 Figure 7 Paper Low Setup (adjusting the sensor)................................7 Figure 8 Installing Ink Cartridges .......................................9...
  • Page 11           Section 1 Installation and Startup Information   !"##"       By following the instructions in this section, the POSjet 1000 will be ready to accept commands and successfully ™ interface with your system in just a few minutes. Follow the steps below when setting up your printer. Step 1: Unpack the Printer ....................
  • Page 12           " !$  %  Be sure to save the box and packing materials in case you need to send the printer in for service. Transact Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to “Return Materials Authorization and Return Policies”, on page ii for information on what to do if you have to return your printer for repair.
  • Page 13           "&! '            )   *)   ) + Orientate the printer upside-down and find the POSjet’s power supply’s power socket. Locate the power cord and connect it to the power socket (power supply) located on the back of the printer and to an external AC power outlet.
  • Page 14                 )   *  ) + Orientate the printer upside-down and find the DC power socket on the side of the interface card (PCB). Locate the DC power cord and connect it to the interface card’s power socket, then route the cord through the cable restraint.
  • Page 15 Depending on the interface your system uses, either connect the serial or parallel communication cable to the appropriate connector on the back of the printer. Cables are provided by your dealer or system installer. If cables are unavailable, see “Contacting TransAct’s Ithaca Facility”, on page iv. $    $     Use the button to turn off the printer.
  • Page 16 Check the CAUTION label on the bottom of printer. This label indicates the cash drawer configuration setting that shipped with the printer. There will be either an Ithaca, Star, or Epson compatability sticker on your printer. Verify that the label’s configuration matches the cash drawer in your application.
  • Page 17           ")! *'" All printers ship with a factory default, mid-position setting that can be adjusted up or down with 1 to 3 full turns of the adjustment screw. The amount of paper remaining after paper low detection is dependent on this adjustment. Generally, in most cases the paper low setup does not need to be changed from the factory setting.
  • Page 18            . ) ,    Use the following table to decide how much paper you want to remain after paper low sensing has occurred. TransAct’s expected results are based on paper and paper roll with these specifications.  ;: /"   /0     < =   > ...
  • Page 19           "+!*   %     !"# $%  & ' (   &  '   ) % )  *+  *    %       %    % (   &+  %  ,    /   The printer should be turned ON by using the Button before you install ink cartridges.
  • Page 20               0)    &   -. 1 Before you attempt to load the paper roll, make sure that the printer is plugged in and that the printer is turned ON. !IMPORTANT!: Paper cannot be loaded for the first time without first installing ink cartridge(s). If this is a new installation, a small receipt roll is supplied with the printer.
  • Page 21           ",!     "  A configuration receipt was included with your printer when it was shipped from our factory and can be found in the paper roll compartment of the printer. This configuration receipt shows how your printer has been configured, and also contains other factory default settings that will be helpful when determining whether or not your system will integrate properly or whether you need to adjust your settings.
  • Page 22 Confirm that the sticker on the bottom of your printer matches the application system requirements. The setting should be one of three: Ithaca, Epson, Star. See “Connecting the Cash Drawer”, on page 6. >9     Check Interface Card for damage. Replace if needed.
  • Page 23 Autocutter option (partial cut)..................1 million cuts Mean time to repair......................15 minutes ® Printer in full operation. All data is based on Ithaca standard test conditions simulating a normal retail operating environment. All cartridge information based on HP test data.
  • Page 24       )   )   The POSjet 1000 is designed to be AC self-powered in domestic and international markets. The printer is equipped ™ with a universal input power supply that is designed to operate worldwide without modification.  C    <C/=  C  23 <DE=...
  • Page 25     )    2      The POSjet 1000 is designed to be placed on point-of-sale terminals, counter tops, or any other flat, stable surface ™ that can support the weight of the printer (about 6 lbs. or 2.7 kg). Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity.
  • Page 26       )         To insure proper paper low detection, use paper rolls with a core outside diameter of .82" to .85" (20.8mm to 21.6mm), and an inside diameter of .45" to .50" (11.4mm to 12.7mm). Paper width is 3.0" ± .02" (76mm ± .5mm).

  • Page 27: Operational Information

     2     ) *    Section 2 Operational Information Chapter 4: Using Keypad Controls ................pg. 18 Chapter 5: Color Ready Option and Ink Cartridge Usage..........pg. 20 Chapter 6: Self-Test Mode..................... pg. 22 Chapter 7: Configuration Mode ..................pg. 23 Chapter 8: Connections and Communication..............
  • Page 28    2     ) *   +!$ 0   #    4 The keypad contains two buttons and five indicator lights. These indicator lights are very useful when trying to determine the status of certain printing functions and are important when troubleshooting the POSjet. Keypad Buttons New Cartridge Feed...
  • Page 29  2     ) *    4    * $  +,-./ The new cartridge button is primarily used when replacing a low ink cartridge with a new cartridge. In addition to this, the new cartridge button is used in conjunction with other buttons to initiate a variety of other printer functions. 0 +,-./ The feed button is used to advance paper.
  • Page 30    2     ) *   ,!1 -   % $  #  )     #  All POSjet™ 1000 optional features are installed at the factory and must be selected when the printer is ordered. The majority of factory options do not need the user to perform any additional setup ssteps. However, if the color ready option is ordered, users will be required to adhere to specific operational procedures.
  • Page 31  2     ) *         /      The POSjet™ 1000 has been designed to monitor ink consumption rates and report ink levels to the user via a printable ink status function. To print out the ink status press the NEW CARTRIDGE button. When an empty or low ink cartridge is replaced with a new cartridge, pressing the new cartridge button immediately after installing the new cartridge(s) will reset the printer’s ink level status to 100%.
  • Page 32 If the printer experiences a failure, and the error indicator light is activated, call TransAct’s Ithaca Facility’s Technical Support Department.
  • Page 33  2     ) *     3!    TransAct highly recommends that any attempt at configuring the POSjet be made by a Certified Service Technician who has successfully completed training on the POSjet™ 1000. TransAct is not responsible for printer’s that are configured by anyone other than a trained technician.           If you are experiencing incompatability between your printer and your system there are two ways to change the configuration of the POSjet™...
  • Page 34    2     ) *   4!            There are two parallel interface cards. One is a 25-pin D-shell connector. The pin-out is such that the printer interfaces to a standard IBM PC parallel printer interface with a one-to-one cable. The second card type provides the same interface with a standard, 36-pin Centronics connector.
  • Page 35  2     ) *       )            The POSjet™ 1000 Printer supports dual cash drawers with status. The driver in the printer is capable of supplying 24 V DC at up to 1.5 amps and 250 milliseconds. The POSjet™ 1000 Printer defines cash drawer closed as switch open.
  • Page 36 In most cases, you can tell if the printer is experiencing a specific type of serious problem by counting the number of times that the POWER button blinks. Most serious problems should be addressed by a TransAct technical support specialist. See “Contacting TransAct’s Ithaca Facility” on page iv.   *#   !%     )  , -899.
  • Page 37 ”, on page 22. If Self-Test prints If Self-Test does not print Check communication cable Contact TransAct’s Ithaca Facility. See connection, and verify printer’s “Contacting TransAct’s Ithaca Facility”, communication configuration settings. on page iv. Table 18 Troubleshooting: Printer Will Not Print (Error Light OFF)
  • Page 38 Replace with a new ink cartridge. while not in use. Dispose of the used ink cartridge. Contacting If the problem still exists, contact TransAct’s Ithaca Facility. See TransAct’s Ithaca Facility on page iv. Table 20 Troubleshooting: Printer Sounds Like It’s Printing But Nothing Prints  5 @ ;  ! 2 ...

  • Page 39: Appendix A: Ordering Supplies

    POSjet supplies can be ordered easily direct from the TransAct website (www.transact-tech.com) or our telephone number within the US toll free: (877) 7ithaca. (other inquires: (607) 257-8901). When calling by phone, please ask for the Sales Department. See “Contacting TransAct’s Ithaca Facility” on page iv for more details. The following items may be ordered:...

  • Page 40: Appendix B: Most Frequently Asked Questions

      > 0 5# / ? @ >( A Appendix B: Most Frequently Asked Questions D:  F >  F     Open rear paper cover. Insert new roll so that paper unwinds from the bottom and rests on the top of the front cover. Close both covers. The paper will load automatically.
  • Page 41  4"=   Index LED Indicator Paper ...............19 Indicators LED Indicator Error................19 Appendix A Power ..............19 Ordering Supplies............29 Ink Cartridge Single Cartridge Operation ..........20 Ink Cartridge Status Determining Ink Cartridge Status ........21 Ink Cartridges Cables Caring For Ink Cartridges ..........20 Restraints...............
  • Page 42 Testing the Printer ............22 Shipping Printers............ii Trademarks ................i Warranty Information............ ii TransAct Information How to Contact Technical Support.......iv TransAct Technologies, Contacting Ithaca Facility ...iv Troubleshooting Common Setup Problems ..........12 Self Test Hints and Suggestions........22 Correcting Common Operational Problems....27 Self-Test Mode..............22 Keypad Indicator Quick Reference Chart ....26...