HP StorageWorks Ultrium 232i Getting Started Manual page 46

The application does not recognize the tape drive
Possible reason
The application does not support the tape
drive.
Some applications require drivers to be
loaded.
The drive does not work
Possible reason
If the drive does not power up (all LEDs
are off), the power cable may not be
connected to the drive properly.
If the self-test fails (see "LEDs during self-
test" on page 43), there may be a
hardware or firmware failure.
Cartridge-related problems
Please see "Problems with cartridges" on page 46.
Emergency reset
As a last resort, if the drive has disappeared off the SCSI bus and appears to have failed, it
can be reset by holding the eject button down for 20 seconds. This will allow the drive to reset
its internal hardware, including the SCSI port, and potentially make it visible to a host again.
The reset process may take up to 10 minutes (the maximum rewind time) to complete.
Note This form of reset will clear the internal buffers and, therefore, lose any data in them. If the
drive was writing at the time, data may be lost and the cartridge will not have an EOD, which
means that subsequent restores are likely to fail. Discard the cartridge.
42
Recommended action
Use HP Library & Tape Tools to check that the
drive is installed properly. Refer to our World
Wide Web site (www.hp.com/go/connect)
for details of software applications that support
the HP StorageWorks Ultrium tape drive. Load
any service packs as necessary.
Check that the correct SCSI and tape drive drivers
are installed. Consult the software application's
installation notes for details.
Recommended action
Check the power cable connection and replace
the cable if necessary. If the power supply is
present and all LEDs remain off, call for
assistance.
If there is a cartridge in the drive, remove it. Reset
or power down the drive and power it up again.
If the self-test still fails, call for assistance.