Whirlpool WTW5000DW Use And Care Manual page 14

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was
unable to pump out
water within 10 minutes)
Dry spots on load
after cycle
Incorrect or wrong wash
or rinse
temperatures
Load not rinsed
14
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Empty pockets and use garment
bags for small items.
Using a cycle with a low spin speed.
The washer may be tightly packed or
unbalanced.
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply.
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer may be tightly packed.
Small items may have been caught in pump or between basket
and tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your item. To remove extra water in the load, select
DRAIN & SPIN. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer to
spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See "Using Your Washer" for
loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select RINSE &
SPIN. Do not add detergent.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to
the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
The washer is less efficient at rinsing when tightly packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Solution