Whirlpool WTW5000DW Use And Care Manual page 15

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.
on load after washing
Load is tangling
Not cleaning or
removing stains
Incorrect dispenser
operation
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded as recommended. See "Using Your Washer" section.
Added more water to washer.
Washer not loaded as recommended. Washer is less efficient at cleaning when tightly packed.
Adding detergent on top of load.
Not washing like colors together.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispenser.
Not using dispenser or Downy Ball
Not selecting 1 Rinse with Softener
or 2 Rinses with Softener.
Clogged dispenser.
Add 2 Rinses to the selected cycle.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the "Cycle Guide" to match your load with the best
cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water. Added
water lifts the laundry off the washplate, resulting in less effective
cleaning.
Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the items.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Heavy Duty cycle for tough cleaning. See the "Cycle Guide"
to match your load with the best cycle and fabric type.
Use dispenser to avoid chlorine bleach.
Load dispenser before starting a cycle.
Do not add products directly onto load.
. Use dispenser for chlorine bleach and Downy Ball
®
fabric softener to avoid staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Always select 1 Rinse with Softener or 2 Rinses with Softener
when using fabric softener. Cycles that use spray rinsing will
add additional water for proper fabric softener dispensing when
selected.
Use only liquid chlorine bleach in the bleach dispenser.
Solution
dispenser for
®
15