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Troubleshooting - Whirlpool WED97HEDW Use & Care Manual

Electronic dryer
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Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Dryer Operation
Dryer will not run
Door not closed completely.
START not touched firmly or held
long enough.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Wrong type of fuse.
Dryer will not heat
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Supply line valve not open.
Unusual Noise
Humming or whining
Water pump or water inlet valve
noise with Steam
(depending on model) on dryer is
cycle selected
running.
(on some models)
Thumping noise
Dryer hasn't been used in a while.
Rattling or vibrating
A small object caught between the
noise
edges of dryer drum.
Dryer isn't properly leveled.
Clothing is balled up in dryer.
Clicking noise
Gas valve operating.
Loud humming or
Load is packed tightly or exhaust
increased noise during
vent is blocked.
cycle
Dryer Results
Clothes are not drying
EcoBoost
satisfactorily or drying
times are too long
Lint screen is clogged with lint.
The exhaust vent or outside
exhaust hood is clogged with lint,
restricting air movement.
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
option is on.
Make sure the dryer door is closed completely.
Touch and hold START/PAUSE 2–5 seconds.
There may be 2 household fuses or circuit breakers for the dryer.
Check that both fuses are intact and tight, or that both circuit breakers
have not tripped. Replace the fuses or reset the circuit breaker. If the
problem continues, call an electrician.
Electric dryers require 240-volt power supply. Check with a qualified
electrician.
Use a time-delay fuse.
The drum may be turning, but you may not have heat. Electric dryers
use 2 household fuses or circuit breakers. Replace the fuses or reset
the circuit breaker. If the problem continues, call an electrician.
Electric dryers require 240-volt power supply. Check with a qualified
electrician.
For gas dryers, make sure that the valve on the gas supply line is open.
The water pump on the dryer is used during the Steam function. If the
dryer has just been installed or unused for an extended period, the
pump may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line
connected.
This is due to temporary flat spots on the drum rollers.
The thumping sound will diminish after a few minutes.
Check the front and rear edges of the drum for small objects. Clean
out pockets before laundering.
The dryer may vibrate if not properly installed. See the Installation
Instructions. All four dryer feet should be in firm contact with the floor.
When balled up, the load will bounce, causing the dryer to vibrate.
Separate the load items and restart the dryer.
On gas dryers, you may hear the gas valve clicking as it opens and
closes. This is normal.
Reduce load size to recommended load size in "Cycle Guide." Run
the dryer for 5–10 minutes. Hold your hand under the outside exhaust
hood to check air movement. If you do not feel air movement or air
movement is minimal, clean exhaust system of lint or replace exhaust
vent with heavy metal or flexible metal vent. See the Installation
Instructions.
For optimal dry times, turn off the EcoBoost
energy, turn on the EcoBoost
Clean lint screen before each load.
Run the dryer for 5–10 minutes. Hold your hand under the outside
exhaust hood to check air movement. If you do not feel air movement
or air movement is minimal, clean exhaust system of lint or replace
exhaust vent with heavy metal or flexible metal vent. See the
Installation Instructions.
Solution
option. For optimal
option.
15

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