Troubleshooting - Whirlpool 8TWED5620HW Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/owners
If you experience
Dryer Operation
Dryer will not run
Dryer will not turn off
Dryer will not heat
Unusual Noise
Humming or whining
noise with Steam cycle
selected (on some
models)
Thumping noise
Rattling or vibrating noise
Clicking noise
Dryer Results
Drying times are too
long and clothes are
not getting dry
16
for assistance and to possibly avoid a service call.
Possible Causes
Door not closed completely.
Start/Pause touched with
fingernail.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Wrong type of fuse.
Dryer door was opened prior to the
end of the Wrinkle Shield option.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Supply line valve not open.
Water pump or water inlet valve
(depending on model) on dryer is
running.
Dryer hasn't been used in a while.
A small object caught between the
edges of dryer drum.
Dryer isn't properly leveled.
Clothing is balled up in dryer.
Gas valve operating.
Lint screen is clogged with lint.
EcoBoost option is on.
The exhaust vent or outside exhaust
hood is clogged with lint, restricting
air movement.
The exhaust vent is not the correct
length.
The exhaust vent diameter is not the
correct size.
Make sure the dryer door is closed completely.
Touch START/PAUSE with pad of finger.
There may be two household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset
the circuit breaker. If the problem continues, call an electrician.
Electric dryers require 240 V power supply. Check with a
qualified electrician.
Use a time-delay fuse.
If you open the dryer door prior to the end of the Wrinkle Shield
option, the dryer will go into Pause mode. You will need to touch
Power to turn off or touch Start/Pause to continue Wrinkle Shield
option.
The drum may be turning, but you may not have heat. Electric
dryers use two household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Electric dryers require 240 V power supply. Check with a
qualified electrician.
For gas dryers, make sure that the valve on the gas supply line
is open.
The water pump on the dryer is used during the Steam function.
If the dryer has just been installed or unused for an extended
period, the pump may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line
connected.
This is normal. The thumping sound should diminish after a few
minutes of use.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm
contact with the floor.
When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
Clean lint screen before each load.
For optimal dry times, turn off the EcoBoost option.
Run the dryer for 5–10 minutes. Hold your hand under the
outside exhaust hood to check air movement. If you do not feel
air movement, clean exhaust system of lint or replace exhaust
vent with heavy metal or flexible metal vent. See the Installation
Instructions.
Check that the exhaust vent is not too long or has too
many turns. Long venting will increase drying times.
See the Installation Instructions.
Use 4" (102 mm) diameter vent material.
Solution