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Yealink CP860 User Manual

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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: About This Guide

    First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the CP860 IP conference phone. Note Network Directory and Network Call Log features are hidden for IP phones in the neutral firmware, which are designed for the BroadWorks environment.
  • Page 6 User Guide for the SIP-T42G IP Phone...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................3 LED Instructions ........................5 User Interfaces ........................5 Phone User Interface ......................5 Web User Interface ......................
  • Page 8 User Guide for the CP860 IP Conference Phone Key as Send ........................25 Keypad Lock ........................26 Audio Settings ........................28 Volume ..........................28 Ring Tones ........................29 Contact Management ....................... 31 Directory........................... 31 Local Directory ........................ 32 Blacklist ..........................41 Remote Phone Book ......................

  • Page 9: Table Of Contents

    Table of Contents Call Recording ......................... 82 Conference Recording ....................84 Recorded Calls Playback ....................84 Intercom ..........................85 Outgoing Intercom Calls ....................85 Incoming Intercom Calls ....................86 Multicast Paging ......................... 87 Sending RTP Stream ....................... 88 Receiving RTP Stream ..................... 90 Music on Hold ........................
  • Page 10 User Guide for the CP860 IP Conference Phone...

  • Page 11: Overview

    Overview This chapter provides the overview of the CP860 IP conference phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 12 User Guide for the CP860 IP Conference Phone Hardware component instructions of the CP860 IP conference phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ①...
  • Page 13 Overview The following figure shows the primary hardware component of CPE80 expansion microphone (optional): Hardware component instructions of the CPE80 expansion microphone are: Item Description Mute Indicator LED Toggles and indicates mute feature. ① ② Microphone Transmits sound to other phones. ③...
  • Page 14 User Guide for the CP860 IP Conference Phone Icon Description Do Not Disturb Call Hold Call Mute Ringer volume is 0 Keypad Lock Alphanumeric input mode Numeric input mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Multi-lingual uppercase and lowercase letters...

  • Page 15: Phone User Interface

    Overview LED Indicators on the CP860 IP conference phone and mute indicator LED on the CPE80 expansion microphone (optional). LED Status Description The phone is initializing. Solid red The call is muted. Flashing red The phone is ringing. The phone places a call.

  • Page 16: Web User Interface

    User Guide for the CP860 IP Conference Phone In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone.
  • Page 17 Overview Options Phone User Interface Web User Interface --Auto Answer √ --Auto Redial √ --Call Return × -- Do Not Disturb (DND) √ --Call Forward √ --Call Waiting √ --Conference --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Call and Conference Recording √...
  • Page 18 User Guide for the CP860 IP Conference Phone The following table shows documentations available for the CP860 IP conference phone. Name Contents Where found Language Basic call features In the Quick Start Guide and phone package/On English customizations the website...

  • Page 19: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the CP860 IP conference phone. Topics include: Packaging Contents  Phone Installation  Setup Wizard  Phone Status  Basic Network Settings ...

  • Page 20: Connecting The Network And Power

     Check the list before installation. If you find anything missing, contact your system administrator. The following item is an optional accessory for your CP860 IP conference phone. You need to purchase it separately if required. Expansion Microphone CPE80 ...

  • Page 21: Connecting The Optional Pc Or Mobile Device

    Getting Started Connecting the Optional PC or Mobile Device You have two options for power and network connections. Your system administrator will advise you which one to use. AC power (Optional)  Power over Ethernet (PoE)  AC Power (Optional) To connect the AC power: Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet.

  • Page 22: Power Over Ethernet

    User Guide for the CP860 IP Conference Phone Power over Ethernet With the included or a regular Ethernet cable, the CP860 IP conference phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 23 Note Up to two expansion microphones can be connected to an IP conference phone. The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker. The better reception is within 2m. (CP860)
  • Page 24 When the size of the conference room is more than 16 (4*4) square meters or the spacing between a speaker and CP860 IP conference phone is more than 2m, one expansion microphone should be connected to the CP860 IP conference phone.
  • Page 25 Getting Started Minimize background noise from air conditioning units, fans or other equipment in  conference room. Keep the microphone far away from the noise source. Do not speak at the same time; otherwise the microphones capture the voice of all ...

  • Page 26: Setup Wizard

    User Guide for the CP860 IP Conference Phone You can connect a PC or mobile device to listen to the PC or mobile audio using your conference phone. To connect a PC or mobile device: Connect one end of the 3.5mm jack cable to the PC/mobile port on the phone, and connect the other end to the headset jack on the mobile device or the AUX/MIC jack on the PC.

  • Page 27: Registration

    Getting Started Press the Next soft key to continue. Configure the account information. For more information, refer to Account Registration on page 49. Press the Finish soft key to complete the setup wizard. After you complete these steps, the LCD screen prompts the following, and then the phone goes to the idle screen.
  • Page 28 User Guide for the CP860 IP Conference Phone Enter the user name (admin) and password (admin) in the login page. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
  • Page 29 Getting Started Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: Press Menu->Settings->Advanced Settings (Default password: admin) ->Network->WAN Port. Press to select IPv4 and press the Enter soft key. Press to select Static IPv4 Client and press the Enter soft key.
  • Page 30 User Guide for the CP860 IP Conference Phone If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of the current account, time and date, and four soft...

  • Page 31: General Settings

    Customizing Your Phone You can customize your CP860 IP conference phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 32 User Guide for the CP860 IP Conference Phone You can configure the backlight to adjust the brightness of the LCD screen. Backlight status on the LCD screen can be configured from the following options: Always On: Backlight is on permanently.

  • Page 33: Time & Date

    Customizing Your Phone To change the language for the web user interface: Click on Settings->Preference. Select the desired language from the pull-down list of Language. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle.
  • Page 34 User Guide for the CP860 IP Conference Phone Press the Save soft key to accept the change or the Back soft key to cancel. Note Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.
  • Page 35 Customizing Your Phone Date Format Example (2014-10-31) DD MMM YYYY 31 Oct 2014 WWW DD MMM Fri 31 Oct Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced Settings option is only accessible to the administrator. The default administrator password is “admin”.
  • Page 36 User Guide for the CP860 IP Conference Phone Key as send is configurable via web user interface at the path Features->General Information. You can lock the keypad of your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use.
  • Page 37 Customizing Your Phone long pressing To configure the interval of automatic keypad lock via web user interface: Click on Features->Phone Lock. Enter the desired time in the Phone Lock Time Out (0~3600s) field. Click Confirm to accept the change. Note The default timeout is 0 second, that is, you need to long press to lock the keypad.
  • Page 38 User Guide for the CP860 IP Conference Phone To unlock the keypad via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN”. Enter the PIN in the PIN field. Press the Confirm soft key to unlock the keypad.

  • Page 39: Volume

    Customizing Your Phone To adjust the ringer volume when the phone is idle: Press to adjust the ringer volume. Note If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the speaker volume when the phone is during a call: Press to adjust the speaker volume.
  • Page 40 User Guide for the CP860 IP Conference Phone Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction.

  • Page 41: Directory

    Customizing Your Phone Click Upload to upload the file. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the local directory (refer to Adding Contacts no ring tone is assigned to the contact, the phone will play the ring tone assigned to the...
  • Page 42 User Guide for the CP860 IP Conference Phone To adjust the display order of enabled lists, select the desired list and click The LCD screen will display the list(s) in the adjusted order. Click Confirm to accept the change. Directory is configurable via web user interface only.
  • Page 43 Customizing Your Phone To add a group to the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If the Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 44 User Guide for the CP860 IP Conference Phone Press to highlight the desired contact group. Press the Option soft key and then select Detail from the prompt list. Press to highlight the group information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 45: Adding Contacts Manually

    Customizing Your Phone Adding Contacts Manually To add a contact to the local directory manually: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 46 User Guide for the CP860 IP Conference Phone Adding Contacts from Remote Phone Book To add a contact to the local directory from the remote phone book: Press Menu->Directory->Remote Phonebook. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book.
  • Page 47 Customizing Your Phone If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group. Press to highlight the desired contact. Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
  • Page 48 User Guide for the CP860 IP Conference Phone Directory to enter the local directory. Press the Search soft key. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad.
  • Page 49 Customizing Your Phone To adjust the display order of the enabled lists, select the desired list and click The LCD screen will display search results in the adjusted order. Click Confirm to accept the change. Note Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: Press Enter a few continuous characters of the entry’s name or continuous numbers of the...
  • Page 50 User Guide for the CP860 IP Conference Phone To import an XML contact list file via web user interface: Click on Directory->Local Directory. Click Browse to locate a contact list file (the file format must be *.xml) from your local system.
  • Page 51 Customizing Your Phone (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory.
  • Page 52 User Guide for the CP860 IP Conference Phone To add a contact to the blacklist directory from the local directory: Press Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.

  • Page 53: Remote Phone Book

    Customizing Your Phone Click Confirm to accept the change. Note An access URL for a remote phone book is configurable via web user interface only. To access your remote phone book via phone user interface: Press Menu->Directory->Remote Phonebook. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book.
  • Page 54 The default value is 21600 seconds. Click Confirm to accept the change. The CP860 IP conference phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 400 entries in all. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 55 Customizing Your Phone To view call history: Press the History soft key. The LCD screen displays all call history lists. Select the desired call history list and press the Enter soft key. Press to select the desired entry. Press the Option soft key, and then select Detail from the prompt list. The detailed information of the entry appears on the LCD screen.
  • Page 56 The LCD screen prompts "Delete all records?". Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. The CP860 IP conference phone supports 8 programmable keys. You can assign predefined functionalities to programmable keys. Programmable keys allow you to quickly access features such as call return and voice mail.
  • Page 57 Customizing Your Phone Programmable key features are explained in the following subchapters in detail: Prefix  Local Group  XML Group  History  Menu  LDAP  Forward   Call Return  XML Directory  Status  Intercom ...
  • Page 58 User Guide for the CP860 IP Conference Phone book. You should configure remote phone book in advance. For more information, refer Remote Phone Book on page 42. Type (XML Group) Dependencies: Line (the remote group you want to access if the remote phone book is...
  • Page 59 The programmable key performs the same function as the Directory soft key when the phone is idle. You can register one account on the CP860 IP conference phone. To register an account via phone user interface: Press Menu->Settings->Advanced Settings (Default password: admin) ->Account Press the Enter soft key.
  • Page 60 User Guide for the CP860 IP Conference Phone Dial plan is a string of characters that governs the way your CP860 IP conference phone processes the inputs received from your phone keypad. The CP860 IP conference phone supports the following dial plan features: Replace Rule ...
  • Page 61 Customizing Your Phone To add a replace rule via web user interface: Click on Settings->Dial Plan->Replace Rule. Enter the string (e.g., 2xx) in the Prefix field. Enter the string (e.g., 1234) in the Replace field. Click Add to add the replace rule. When you enter the number “234”...
  • Page 62 User Guide for the CP860 IP Conference Phone To add a dial-now rule via web user interface: Click on Settings->Dial Plan->Dial-now. Enter the desired value (e.g., 1001) in the Rule field. Click Add to add the dial-now rule. When you enter the number “1001” using the keypad, the phone will dial out “1001”...
  • Page 63 Customizing Your Phone Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. Note is configurable Delay time for dial-now rule via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
  • Page 64 User Guide for the CP860 IP Conference Phone Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively.
  • Page 65 Customizing Your Phone Click Confirm to add the block out number. Note is configurable Block out number via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 66: Live Dialpad

    User Guide for the CP860 IP Conference Phone You can enable live dialpad on the CP860 IP conference phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.

  • Page 67: Hotline

    Customizing Your Phone Enter the delay time (in seconds) in the Hotline Delay field. The valid values range from 0 to 10. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
  • Page 68 User Guide for the CP860 IP Conference Phone...

  • Page 69: Ending Calls

    Basic Call Features The CP860 IP conference phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 70 (the call that has audio associated with it) can be in progress at any given time. To place multiple calls: You can have more than one call on your CP860 IP conference phone. To place a new call during an active call, do one of the following: Press .
  • Page 71 Basic Call Features Press the Hold soft key to place the original call on hold. Press the New Call soft key. Enter the desired number using the keypad. Press or the Send soft key. You can press to switch between calls, and then press the Resume soft key to retrieve the desired call.
  • Page 72 User Guide for the CP860 IP Conference Phone To end a call: Do one of the following: Press the Cancel soft key. Press Note To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it.
  • Page 73 Basic Call Features Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing screen: Press The LCD screen displays the placed calls list.
  • Page 74 User Guide for the CP860 IP Conference Phone Press the soft key to select Enable from the Auto Answer field. Press the soft key to select Enable from the Auto Answer Mute field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 75 Basic Call Features To use auto redial: When the called party is busy, the LCD screen prompts the following: Press the OK soft key to activate auto redial. The LCD screen prompts the following: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 76 User Guide for the CP860 IP Conference Phone You can mute the local microphone during an active call so that the other party cannot hear you, but you can still hear the other party. To mute a call: Press during an active call.
  • Page 77 Basic Call Features To place a call on hold: Press the Hold soft key during a call. LED Indicators flash green. The LCD screen indicates that the call is on hold. Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold.
  • Page 78 User Guide for the CP860 IP Conference Phone Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of missed calls) will prompt on the LCD screen. DND is configurable via web user interface at the path Features-> Forward & DND.

  • Page 79: Static Forwarding

    Basic Call Features When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. Note DND authorized number is configurable via web user interface only. You can configure your phone to forward incoming calls to another party through static forwarding.
  • Page 80 User Guide for the CP860 IP Conference Phone b.) If you select Busy Forward: 1) Press the soft key to select Enable from the Busy Forward field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field.

  • Page 81: Dynamic Forwarding

    Basic Call Features To disable call forward via phone user interface: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Press the soft key to select Disable to disable the call forward. Press the Save soft key to accept the change.
  • Page 82 User Guide for the CP860 IP Conference Phone Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press the Tran soft key during a call. Do one of the following: Enter the number you want to transfer the call to.
  • Page 83 Information. You can create a conference with other four parties using the phone’s local conference. You can view and manage each participant in the conference call. The CP860 IP conference phone also supports network conference. The network conference URI should be predefined, contact your system administrator for more information.
  • Page 84 User Guide for the CP860 IP Conference Phone The active call is placed on hold. Enter the number of the second party and press or the Send soft key. When the second party answers the call, press the Conf soft key again to join all parties in the conference.
  • Page 85 Basic Call Features You can use network conference on the CP860 IP conference phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.  Invite another party into an active conference call.

  • Page 86: Directed Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. The CP860 IP conference phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.

  • Page 87: Group Call Pickup

    Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. You can also configure the directed call pickup code via web user on a per-line basis interface at the path Account->Advanced->Directed Call Pickup Code. To pick up a call directly: Press The DPickup soft key appears on the LCD screen.
  • Page 88 User Guide for the CP860 IP Conference Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. You can also configure the group call pickup code via web user on a per-line basis interface at the path Account->Advanced->Group Call Pickup Code.
  • Page 89 Basic Call Features You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. You can also configure the phone to send anonymous on/off code to the server to activate/deactivate anonymous call on the server side.
  • Page 90 User Guide for the CP860 IP Conference Phone To configure anonymous call rejection via phone user interface: Press Menu->Features->Anonymous Call. Press to scroll to the Anonymous Rejection field. Press the soft key to select Enable from the Anonymous Rejection field.

  • Page 91: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP860 IP conference phone. Topics include: Call and Conference Recording  Recorded Calls Playback  Intercom  Multicast Paging  Music on Hold  Messages ...
  • Page 92 User Guide for the CP860 IP Conference Phone The Start REC soft key controls the recording function, and is available: When there are one or more calls connected to your phone  During an active call  When calls are on hold or mute ...
  • Page 93 Advanced Phone Features If there is insufficient free space (less than 2 minutes) on the USB flash drive when you press the Start REC soft key, recording is not started, and the LCD screen prompts the following: If there is insufficient free space (less than 2 minutes) on the USB flash drive during recording, recording is automatically stopped, and the LCD screen prompts the following: You can hold, transfer or set up a conference call while you record.
  • Page 94 User Guide for the CP860 IP Conference Phone You can record conference calls in the same way as other calls with the following exceptions: All conference participants are recorded while recording. If one of the participants presses the Hold soft key, only that participant is recorded. If one of the participants presses , only that participant is not recorded.
  • Page 95 Advanced Phone Features To continue the playback, press the Play soft key. To skip forward the playback, press . Press once to skip forward 8 seconds. To rewind the playback, press . Press once to rewind 8 seconds. To adjust the volume of the speakerphone, press To stop the playback, press the Back soft key.
  • Page 96 Press the intercom key again or the Cancel soft key to end the intercom call. The CP860 IP conference phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 97 Advanced Phone Features Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call.
  • Page 98 User Guide for the CP860 IP Conference Phone paging key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling.
  • Page 99 Advanced Phone Features Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate that it is providing high definition voice.
  • Page 100 User Guide for the CP860 IP Conference Phone Press the Hold soft key to place the current multicast RTP session on hold. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.

  • Page 101: Music On Hold

    Advanced Phone Features Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. Click Confirm to accept the change. Note The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest.
  • Page 102 Music on hold server is configurable via web user interface only. You can leave voice mails for someone else using the CP860 IP conference phone. You can also listen to voice mails that are stored in a centralized location. When receiving a new voice mail, the LCD screen will prompt that the phone receives a new message and display an icon.
  • Page 103 The LCD screen displays the amount of new and old voice mails. Press the Connect soft key to listen to voice mails. The CP860 IP conference phone supports MWI feature when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting...

  • Page 104: Voice Mail

    LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the CP860 IP conference phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the CP860 IP conference phone must enable subscription for MWI.
  • Page 105 Advanced Phone Features Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: Click on Account->...
  • Page 106 User Guide for the CP860 IP Conference Phone Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
  • Page 107 Advanced Phone Features To connect the PC or mobile audio when there is a call or conference call on your conference phone: Connect the PC or mobile device to the conference phone. The original call or conference call is placed on hold. The PC or mobile audio plays through your conference phone’s speaker.
  • Page 108 User Guide for the CP860 IP Conference Phone To mute the PC or mobile audio: Press LED Indicators illuminate solid red. The LCD screen indicates that the audio is on mute. To un-mute the PC or mobile audio: Press again.

  • Page 109: Troubleshooting

    If the phone is plugged into a power strip, try to plug it directly into a wall outlet  instead. If your CP860 IP conference phone is powered from PoE, ensure that you use a  PoE-compliant switch or hub.
  • Page 110 User Guide for the CP860 IP Conference Phone You can also find the MAC address from the phone’s bar code on the back of the  phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the...
  • Page 111 Troubleshooting When there is a call is on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default. Play hold tone and the interval of playing a hold tone are configurable via web user interface only. To configure the call hold tone and call hold tone delay via web user interface: Click on Features->General Information.
  • Page 112 User Guide for the CP860 IP Conference Phone Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field.
  • Page 113 Troubleshooting How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
  • Page 114 User Guide for the CP860 IP Conference Phone system. How to export system log? We may need you to provide the phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone.
  • Page 115 Troubleshooting To export the phone configurations via web user interface: Click on Settings->Configuration. Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration. Click Browse to locate a configuration file from your local system.
  • Page 116 User Guide for the CP860 IP Conference Phone Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading.

  • Page 117: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 118 User Guide for the CP860 IP Conference Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under  direct sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 119 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power  supply. Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may ...
  • Page 120 User Guide for the CP860 IP Conference Phone...

  • Page 121: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 122 User Guide for the CP860 IP Conference Phone Time Zone Time Zone Name +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00...

  • Page 123: Index

    Index General Settings Getting Started About This Guide Account Registration Adding Contacts Administrator password Hardware Component Instructions Anonymous Call Hotline Anonymous Call Rejection Answering Calls Area Code Attaching Stand Icon Instructions Idle screen Audio Settings Importing/Exporting Contact lists Auto Answer Auto Redial In This Guide Incoming Intercom Calls...
  • Page 124 User Guide for the CP860 IP Conference Phone Recent Call In Dialing Recorded Calls Playback Redialing Numbers Registration Regulatory Notices Remote Phone Book Replace Rule Ring Tones Safety Instructions Search Source List in Dialing Searching for Contacts Service Agreements Setup Wizard System Customizations Time &...

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