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Axis P3384–V User Manual

Fixed dome network camera
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AXIS P3384–V Fixed Dome Network Camera

User Manual

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Summary of Contents for Axis P3384–V

  • Page 1: User Manual

    AXIS P3384–V Fixed Dome Network Camera User Manual...
  • Page 2 • Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See Electromagnetic Compatibility (EMC) on page 2 . This manual is intended for administrators and users of the AXIS • Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 3 . P3384–V/P3384–VE Fixed Dome Network Camera, and is applicable to •...
  • Page 3 (STP) or other appropriate method. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 5 AXIS P3384–V Fixed Dome Network Camera Table of Contents Reset to Factory Default Settings ........

  • Page 6: Hardware Overview

    AXIS P3384–V Fixed Dome Network Camera Hardware Overview Hardware Overview Product ID and Serial number (S/N) SD card slot Network connector (PoE) Audio out Network, Status and Power LED indicators Audio in I/O connector Control button Connectors and Buttons For technical specifications, see page 62.

  • Page 7: Led Indicators

    Resetting the product to factory default settings. See page 56. • Connecting to an AXIS Video Hosting System service. See page 48. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 8: Access The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 9: The Live View Page

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 56) or by resetting the product to factory default.
  • Page 10 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 13 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 11 Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone.
  • Page 12 AXIS P3384–V Fixed Dome Network Camera Access the Product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.

  • Page 13: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 14: Alternative Methods Of Accessing The Video Stream

    AXIS P3384–V Fixed Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 15: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 16: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 17: Video And Audio

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 18: Stream Profiles

    The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality. The Axis product supports the following H.264 profile(s): •...

  • Page 19: Camera Settings

    White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.
  • Page 20 The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 21: View Area

    To modify a view area, select the view area in the list and modify the settings as required. Click Save. To remove a view area, select the view area and click Remove. Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. Overlay Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration.

  • Page 22: Privacy Mask

    For more information about privacy masks, see Privacy Mask on page 22. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 23: Focus & Zoom

    Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 11 .

  • Page 24: Audio Input

    AXIS P3384–V Fixed Dome Network Camera Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.

  • Page 25: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 35.

  • Page 26: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 27 Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 13.

  • Page 28: Ptz (Pan Tilt Zoom)

    AXIS P3384–V Fixed Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 21.

  • Page 29: Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 35). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 30: Detectors

    Motion Detection Parameters on page 31. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 35.
  • Page 31 AXIS P3384–V Fixed Dome Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.

  • Page 32: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 33: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 34 AXIS P3384–V Fixed Dome Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 35: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 36 Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device.

  • Page 37: Add Recipients

    AXIS P3384–V Fixed Dome Network Camera Events Actions Available actions include: • IR Illumination – Activate or deactivate IR light. • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). •...

  • Page 38: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 46.

  • Page 39: Set Up Recurrences

    AXIS P3384–V Fixed Dome Network Camera Events 1. Go to Events > Schedules and click Add. 2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule. 3. Click OK. To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

  • Page 40: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 41: Export Video Clip

    Note The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software To export a video clip, follow these steps: 1.

  • Page 42: Continuous Recording

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 52. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 43: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 44: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 45 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser. The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.

  • Page 46: Date & Time

    Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 47: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 48 AVHS service. Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
  • Page 49 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 50 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 51 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 52: Storage

    AXIS P3384–V Fixed Dome Network Camera System Options Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 56. UPnP The Axis product includes support for UPnP .
  • Page 53 To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 54: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 55: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 56: Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 57: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.

  • Page 58: Emergency Recovery Procedure

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 59 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 60 AXIS P3384–V Fixed Dome Network Camera Troubleshooting Lower frame rate than See Performance Considerations on page 66. expected Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available.
  • Page 61 AXIS P3384–V Fixed Dome Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE TICE...

  • Page 62: Technical Specifications

    AXIS P3384–V Fixed Dome Network Camera Technical Specifications Technical Specifications Item Specifications Function/group Models AXIS P3384–V Image sensor Progressive scan RGB CMOS 1/3” (effective) Lens Varifocal, remote focus and zoom, IR corrected, P-Iris control, megapixel resolution 3-9 mm, 84° - 30° view (horizontal angle of view, F1.2 Horizontal angle of view: 84°...
  • Page 63 AXIS Video Hosting System (AVHS) with One-Click Camera Connection. ONVIF Profile S; specification available at www.onvif.org AXIS Media Control SDK (available at www.axis.com), event trigger data in video stream Quality of Service (QoS) layer 3, DiffServ Model Embedded Linux operating system...
  • Page 64 Axis 3–year warranty and AXIS Extended Warranty option, see www.axis.com/warranty Optional Optional accessories for indoor models: IP51-rated drop-ceiling mount Pendant adapter accessories kit AXIS T91A Brackets kit with transparent or smoked cover, Mounting bracket, Pendant adapter kit, AXIS T91A Brackets.

  • Page 65: Connectors

    AXIS P3384–V Fixed Dome Network Camera Technical Specifications Connectors I/O Connector 4-pin terminal block for: • Auxiliary power (DC output) • Digital Input • Digital Output • 0 V DC (-) Function Notes Specifications 0 V DC 0 V DC (-) DC output Can be used to power auxiliary equipment.

  • Page 66: Performance Considerations

    AXIS P3384–V Fixed Dome Network Camera Technical Specifications 1 Tip 2 Ring 3 Sleeve Audio Input Ground Microphone/Line in Audio Output Ground Line out (mono) SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10.
  • Page 67 User Manual Ver. M2.13 AXIS P3384–V Fixed Dome Network Camera Date: September 2014 © Axis Communications AB, 2012 - 2014 Part No. 59293...

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