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Axis P3384-V User Manual

Fixed dome network camera
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AXIS P3384-V Fixed Dome Network Camera
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  • Page 1 AXIS P3384-V Fixed Dome Network Camera User Manual...
  • Page 2 This manual is intended for administrators and users of the Europe AXIS P3384-V Network Camera, and is applicable to firmware 6.50 and later. It includes instructions for using and managing the product on This product complies with the applicable CE marking directives your network.
  • Page 3 223 69 Lund Sweden Battery The Axis product uses a 3.0 V BR2032 lithium battery as the power Tel: +46 46 272 18 00 supply for its internal real-time clock (RTC). Under normal conditions Fax: +46 46 13 61 30 this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    About AXIS Media Control (AMC) ........
  • Page 5 AXIS P3384-V Fixed Dome Network Camera Table of Contents Date & Time ........... .

  • Page 6: Safety Information

    AXIS P3384-V Fixed Dome Network Camera Safety information Safety information Hazard levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 7: Hardware Overview

    AXIS P3384-V Fixed Dome Network Camera Hardware overview Hardware overview For specifications of the hardware components, see Technical specifications on page 62. Product ID and Serial number (S/N) SD card slot Network connector (PoE) Audio out Network, Status and Power LED indicators...
  • Page 8 AXIS P3384-V Fixed Dome Network Camera Hardware overview Power LED Indication Green Normal operation. Amber Flashes green/amber during firmware upgrade.

  • Page 9: How To Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders to prevent installation of unlicensed copies.

  • Page 10: How To Set The Root Password

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 57) or by resetting the product to factory default.
  • Page 11 2. Under Action Buttons, select Show manual trigger button. About the AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See About AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons:...
  • Page 12 Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone.
  • Page 13 AXIS P3384-V Fixed Dome Network Camera How to access the product The PTZ controls can be disabled under PTZ > Advanced > Controls, see About advanced PTZ settings on page 31.

  • Page 14: About Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 15: Alternative Methods Of Accessing The Video Stream

    AXIS P3384-V Fixed Dome Network Camera About media streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 16: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 17: How To Set Up The Product

    How to set up the product How to set up the product The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window.

  • Page 18: Video And Audio

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video &...
  • Page 19 Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 20: About Stream Profiles

    ONVIF media profiles from this page. About camera settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. About image appearance To change Image Appearance go to the menus under Setup > Video & Audio > Camera Settings.
  • Page 21 To change this setting go to Setup > Video & Audio > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 22: View Area

    AXIS P3384-V Fixed Dome Network Camera Video and Audio • Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.

  • Page 23: About Overlays

    To remove a view area, select the view area and click Remove. Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. About overlays Overlays are superimposed over the video stream.
  • Page 24 An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.

  • Page 25: About Privacy Masks

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
  • Page 26 • Half-duplex – Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 12.

  • Page 27: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see About events on page 35.

  • Page 28: How To Configure The Live View Window

    Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See About AXIS Media Control (AMC) on page 14.

  • Page 29: About User-Defined Links

    Defining the link as a web link will open the link in a new window. Output Buttons External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page. To display output buttons in the Live View page: 1.

  • Page 30: About Ptz (Pan Tilt Zoom)

    AXIS P3384-V Fixed Dome Network Camera About PTZ (Pan Tilt Zoom) About PTZ (Pan Tilt Zoom) PTZ (pan, tilt and zoom) is available if you have enabled digital PTZ in the selected view area. For more information on view areas, see View Area on page 22.

  • Page 31: Advanced

    AXIS P3384-V Fixed Dome Network Camera About PTZ (Pan Tilt Zoom) Note For products that support limited guard tours, there is a fixed minimum view time of 10 seconds. How to create a guard tour 1. Go to Setup > PTZ > Guard Tour.

  • Page 32: About The Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see About events on page 35). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 33: About Detectors

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 34: About Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 35: About Events

    How to set up motion detection and add a network share: 1. Go to Applications to start and configure AXIS Video Motion Detection. See the online help. 2. Go to System Options > Storage and set up the network share. See page 54.
  • Page 36 Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device.

  • Page 37: How To Add Recipients

    AXIS P3384-V Fixed Dome Network Camera About events Actions Available actions include: • IR Illumination – Activate or deactivate IR light. • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off).
  • Page 38 AXIS P3384-V Fixed Dome Network Camera About events Recipient types Use with action Notes Email Send Images An email recipient can contain multiple email addresses. Send Notification Send Video Clip Send Images Send Video Clip SFTP Send Images Encrypted file transfer using SSH File Transport Protocol (SFTP).

  • Page 39: How To Create Schedules

    AXIS P3384-V Fixed Dome Network Camera About events certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see About certificates on page 46. How to create schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours.

  • Page 40: About Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 41: How To Export A Video Clip

    Note The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/support/downloads To export a video clip, follow these steps: 1.

  • Page 42: About Continuous Recording

    About continuous recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 52. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 43: About Languages

    About languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 44: About System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 45 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
  • Page 46 Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 47: Date & Time

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 48 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support Note •...
  • Page 49 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 50 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 51 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 52: Storage

    Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
  • Page 53 To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 54 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 55: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 56: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 57: How To Reset To Factory Default Settings

    About system options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 58: Troubleshooting

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 59: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/support Symptoms, possible causes and remedial actions Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware.
  • Page 60 The TTL (Time To Live) value may need to be increased. No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network.
  • Page 61 AXIS P3384-V Fixed Dome Network Camera Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

  • Page 62: Technical Specifications

    AXIS P3384-V Fixed Dome Network Camera Technical specifications Technical specifications You can find the latest version of the datasheet at www.axis.com LED Indicators Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports &...

  • Page 63: Connectors

    AXIS P3384-V Fixed Dome Network Camera Technical specifications • Connecting to an AXIS Video Hosting System service. See page 48. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 49. To connect, press and hold the button for about 3 seconds.

  • Page 64: Performance Considerations

    AXIS P3384-V Fixed Dome Network Camera Technical specifications Function Notes Specifications 0 V DC 0 V DC (-) DC output Can be used to power auxiliary equipment. 3.3 V DC Note: This pin can only be used as power out.
  • Page 65 Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 66 User Manual Ver. M7.2 AXIS P3384-V Fixed Dome Network Camera Date: February 2017 © Axis Communications AB, 2012 - 2017 Part No. 1493463...

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